sjcdeans Posted December 18, 2012 Share Posted December 18, 2012 Firstly i work for royal mail, i know were not perfect and we all have made mistakes. However this courier story just proves the grass is not always greener on the other side, (i get alot of complains about staff in my office daily, so used of it) Ok heres how my story goes. So since i got the zed i always knew it would be awful in winter. Since i cant afford a second car to insure/own during winter, i decided get a second set of alloys and winter tyres (like i had on my beemer). So after months of looking, i purchased a set of 18" rims of greido, all good. Eventually got round to buying a full set of winter tyres online. So finish work, and go home for the evening. (this is almost a exact convo, not word for word, but the jist of it) Chap Chap Chap Goes my door. Standing there is a chavy/ned looking guy with no uniform (only a high vis vest), and a white unmarked van. Courier - <insert well known orange company here that sounds like dynamite> a rite mate, got parcels for u Me - Ok cool *courier goes to van and comes to my door with 3x 18" tyres" Courier - Can i get you to sign here Me - Em wheres the other one? Courier - What other one Me - Well that says 1/4 that says 3/4 and that says 4/4 where is 2/4???? Courier - Um, do u know what the other thing is???? Me - *sarcastically* prob another tyre! *Courier guy goes to van, and about 5 mins later i go out to him* Courier - U sure its a tyre? as i dont have any more?? Me - Yep, pretty certain, whats that black thing at the back of your van?? *courier guy stumbles thru all the stuff to back of van* Courier - Its a tyre! So as soon as this guy brings it into the light i could tell right away it was not mines as it looked around 14" Courier guy dumps it ontop of the 3x18" infront of my house. Me - Thats not mines Courier - How no? Me - Well its the wrong size for starters Courier - Is it? Me - *stares at this 14" wheel resting on the inside of my 18" wheel" Me - Yup Courier - Cant be, maybe u ordered the wrong one? Me - Well it says 4/4 on the tyre, i'm missing 2 outa 4 Courier - But u are expecting 4 tyres right? Me - Yes Courier - Can u sign here then? Me - No Courier - Why not? me - Cause its not mine, i'm missing one tyre the right size!!!! *courier guy goes back to van makes phone call, then comes back* Courier - My boss says if u want them u have to sign for them, ure expecting four tyres here is four tyres! Me - But its not mines, have u delivered other tyres today? Courier - Aye Me - Well do u think maybe they have 3 wee tyres and 1 big one??? Couter - Nope, Take it or leave it Me - Just take them back pal!! Closed the door. That was pretty much it, contacted the company and they basically said its not the first time they have mucked it up. Needless to say the following day a total different guy pitches up with four correct tyres, and i was happy!!!! I know were not perfect, but its not the hardest job, seriously!!! Quote Link to comment Share on other sites More sharing options...
Keyser Posted December 18, 2012 Share Posted December 18, 2012 Dunno what your complaining about Cheers for the story made me laugh Glad you got it sorted. Quote Link to comment Share on other sites More sharing options...
ioneabee Posted December 18, 2012 Share Posted December 18, 2012 His one little brain cell must be awful lonely in there Quote Link to comment Share on other sites More sharing options...
Ricey Posted December 18, 2012 Share Posted December 18, 2012 Jesus Christ! I thought I had problems with my guaranteed next day delivery being 4 days late. Quote Link to comment Share on other sites More sharing options...
DoogyRev Posted December 18, 2012 Share Posted December 18, 2012 Quote Link to comment Share on other sites More sharing options...
SteveW Posted December 18, 2012 Share Posted December 18, 2012 Lol awesome! Quote Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted December 18, 2012 Share Posted December 18, 2012 Ouch and Quote Link to comment Share on other sites More sharing options...
glrnet Posted December 18, 2012 Share Posted December 18, 2012 I can better that but i haven't got long enough to detail it here, just don't use MyHermes couriers, they should be called MyHerpes as they seem to specialise in carrying nasty viruses around masquerading as drivers!!! In fairness our Posty is a real star :smile: Quote Link to comment Share on other sites More sharing options...
Ricey Posted December 18, 2012 Share Posted December 18, 2012 Herpes are the most annoying pile of @*!# I.ve had the misfortune to come across. Quote Link to comment Share on other sites More sharing options...
glrnet Posted December 18, 2012 Share Posted December 18, 2012 Herpes are the most annoying pile of @*!# I.ve had the misfortune to come across. Plus gazillions mate, our courier was a liar and so rude to mrs glrnet we had the pleasure of dealing with a "senior complaints manager", you'd have loved her, couldn't put a sentence together let alone a well reasoned reply to more than one email Quote Link to comment Share on other sites More sharing options...
JetSet Posted December 18, 2012 Share Posted December 18, 2012 Herpes are the most annoying pile of @*!# I.ve had the misfortune to come across. It obviously depends on the individual I guess. Our MyHermes courier is a very pleasant middle aged lady who is very reliable and best of all can actually find my house. Pete Quote Link to comment Share on other sites More sharing options...
glrnet Posted December 18, 2012 Share Posted December 18, 2012 Herpes are the most annoying pile of @*!# I.ve had the misfortune to come across. It obviously depends on the individual I guess. Our MyHermes courier is a very pleasant middle aged lady who is very reliable and best of all can actually find my house. Pete I accept that (can we have her please?) the really ironic part about this is that the Hermes senior complaints manager suggested that we have an alternative courier supplied by them, we agreed but they couldn't guarantee that the replacement courier would not leave parcels on the door step if we weren't in and then leave a card saying that the parcel was in a porch (which we don't have) or in an outbuilding (which they don't have access to)!!! :bang: Quote Link to comment Share on other sites More sharing options...
Flex Posted December 18, 2012 Share Posted December 18, 2012 I've just had a 'mare with City Link via Amazon. I think and I could be wrong (and often am) all couriers have self employed drivers so it just depends on who they have sub contracted the work to. I know that the drivers are under immense pressure to deliver and when new drivers come on board they must find it hard to cope (especially those with limited grey matter). The whole courier network thing is aweful, hopefully one day one company will emerge with a successful strategy but until then we'll all just have to wait. How about a Z courier service? Quote Link to comment Share on other sites More sharing options...
Flex Posted December 18, 2012 Share Posted December 18, 2012 Also RM have been sterling this year for us!! Quote Link to comment Share on other sites More sharing options...
Ekona Posted December 18, 2012 Share Posted December 18, 2012 Sh*tty Link are a bunch of lying thunderc*nts. Any company that uses them no longer gets my business. They are an absolute shower of b*stards. Best service? Royal Mail. Never late, good access to depots, friendly and practical delivery staff. 1 Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted December 18, 2012 Share Posted December 18, 2012 Stories Quote Link to comment Share on other sites More sharing options...
Ricey Posted December 18, 2012 Share Posted December 18, 2012 Dan they were the company that took 4 days to deliver my one day delivery! Quote Link to comment Share on other sites More sharing options...
glrnet Posted December 18, 2012 Share Posted December 18, 2012 Our city link guy is brilliant!! Just the luck of the draw I guess. Herpes are self employed and my guess is they all are on "completion" targets at almost any cost :smile: Quote Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted December 18, 2012 Share Posted December 18, 2012 Our Royal Mail guy is brilliant. So is our City Link guy. Not too much experience with Hermes but they seem to be OK. UPS are good also. Just maybe I live in a great area! Oh yeah, I do! Quote Link to comment Share on other sites More sharing options...
Ricey Posted December 18, 2012 Share Posted December 18, 2012 My city link guy turned up in a northgate van hire van! Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted December 18, 2012 Share Posted December 18, 2012 our couriers are pretty good my only slight complaint is that a couple of the couriers we use shut down their ipswich branches for collection and now my closest one is bury for one courier or chelmsford for another. both 50 miles in oposite directions. the one saving grace i have is if i leave a note on the door for them to leave with a neighbour they do it. if i don;t its back to tthe depo. and a long drive to go collect. royal mail have always been good for us Quote Link to comment Share on other sites More sharing options...
Ian Posted December 18, 2012 Share Posted December 18, 2012 I hate all courier companies, except FedEx. FedEx are awesome Quote Link to comment Share on other sites More sharing options...
Dblock Posted December 19, 2012 Share Posted December 19, 2012 Best service? Royal Mail. Never late, good access to depots, friendly and practical delivery staff. You sir, are a LIAR! :wink: Royal fail can suck it. Good access to depots? Are you smoking crack or only talking about the 1 you use? Friendly and never late yeah right. How about normally late and even letters come ripped and damaged sometimes. How the hell do they manage that? The postman at work is good but at home always delivers the wrong letters to everyone in my street even though all houses are clearly numbered. Quote Link to comment Share on other sites More sharing options...
bronzee Posted December 19, 2012 Share Posted December 19, 2012 I'm presuming this happened this week. Although the courier maybe a bi daft, pays to bear in mind these guys are working really long hours delivering all those parcels that we're madly buying on line for the big day. :wink: Quote Link to comment Share on other sites More sharing options...
AK350Z Posted December 19, 2012 Share Posted December 19, 2012 I read the courier parts in a wee ned voice, tres amuseballs! Quote Link to comment Share on other sites More sharing options...
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