Traders will have their fans and complainants. In the worse cases it has led to traders being excluded from here.
At the end of the day the size of 'appreciation threads' speak for themselves.
The team receives many messages from the 'silent majority' about excellent, good, not so good, to downright poor service, which generally reflects postings on here by members. When something has gone wrong we try to sort it out behind the scenes as experience has shown there is usually a good reason which does not need to get blown out of proportion.
It should not come as a surprise then that when a trader who has been found to provide an excellent service by a large number of members up and down the country is then critisized by those known to support a competitor, they will defend their position.
As I have come to see over many years on here, and given we are a national and international forum, unfortunately the language used often can be misunderstood, or perceived as being rude.
ZMANALEX has single-handed probably kept more members cars on here going with spares and advice than all the other traders put together. And I understand we are not the only place he serves. No doubt his reputation is what irks some but at the end of the day that is what the vast majority of members rely on - recommendation, and why they vote for him with their wallets.