14N Posted August 9, 2013 Share Posted August 9, 2013 I recently helped deliver a project allowing the public to access (insurance) documentation online via a portal (create an account, login, view documents as PDF), you get the idea. Anyway, I just asked the PM (Project Manager, not Prime Minister) how is was going. He started to chuckle and said "I've gotta tell you this...". Customer calls into the contact/call centre and says she's created her account and can view her documents, but is having difficulty printing them. She's pressing the 'Print' button, but nothing appears to be happening. So the agent talks her through the process (to gain an understanding of the issue) login - open document - click 'Print' etc. Nothing. "Is your printer switched on and online"? "I haven't got a printer". Quote Link to comment Share on other sites More sharing options...
Wasso Posted August 9, 2013 Share Posted August 9, 2013 Clever stick! Quote Link to comment Share on other sites More sharing options...
glrnet Posted August 9, 2013 Share Posted August 9, 2013 Oh my!! Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted August 9, 2013 Share Posted August 9, 2013 Oh yes..meet them every day.. :lol: Quote Link to comment Share on other sites More sharing options...
Tarmac@TarmacSportz Posted August 9, 2013 Share Posted August 9, 2013 We used to refer to this as a PICNIC Problem in chair not in computer 1 Quote Link to comment Share on other sites More sharing options...
sidewayz350z Posted August 9, 2013 Share Posted August 9, 2013 Haha Quote Link to comment Share on other sites More sharing options...
wmr1980 Posted August 9, 2013 Share Posted August 9, 2013 We used to refer to this as a PICNIC Problem in chair not in computer Oh I like that! Quote Link to comment Share on other sites More sharing options...
Daryl Posted August 9, 2013 Share Posted August 9, 2013 Epic LOFT (Lack of F-ing Talent) Quote Link to comment Share on other sites More sharing options...
14N Posted August 9, 2013 Author Share Posted August 9, 2013 Also known as an "Eye Dee Ten Tee Error". I.D.10.T. Quote Link to comment Share on other sites More sharing options...
Keyser Posted August 9, 2013 Share Posted August 9, 2013 So did you sort the problem or not? Quote Link to comment Share on other sites More sharing options...
Ricey Posted August 9, 2013 Share Posted August 9, 2013 We used to refer to this as a PICNIC Problem in chair not in computer We use that a LOT at my place! Quote Link to comment Share on other sites More sharing options...
M13KYF Posted August 9, 2013 Share Posted August 9, 2013 Quote Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted August 9, 2013 Share Posted August 9, 2013 Quote Link to comment Share on other sites More sharing options...
Flex Posted August 9, 2013 Share Posted August 9, 2013 Acronym city. Quote Link to comment Share on other sites More sharing options...
twobears Posted August 9, 2013 Share Posted August 9, 2013 Acronym city. What does that stand for? Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted August 9, 2013 Share Posted August 9, 2013 you work with them...i have to teach them Quote Link to comment Share on other sites More sharing options...
gsexr Posted August 10, 2013 Share Posted August 10, 2013 We use RTFM Read the f...... manual Quote Link to comment Share on other sites More sharing options...
ioneabee Posted August 10, 2013 Share Posted August 10, 2013 you work with them...i have to teach them I have to do both and still not be rude to them and treat them with "respect" Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted August 10, 2013 Share Posted August 10, 2013 I had a kid last year try and stick 2 bits of wood together with cif sink cleaner Quote Link to comment Share on other sites More sharing options...
The G Man Posted August 10, 2013 Share Posted August 10, 2013 I blame the teachers. Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted August 10, 2013 Share Posted August 10, 2013 I blame the teachers. I blame the parents. Think of it this way, you can't polish a turd or...sometimes its like putting lipstick on a pig. I can only mould what the parents give me. Quote Link to comment Share on other sites More sharing options...
The G Man Posted August 10, 2013 Share Posted August 10, 2013 Nope, still the teachers. You watched him, the parent wasn't there. 1 Quote Link to comment Share on other sites More sharing options...
Vik54 Posted August 10, 2013 Share Posted August 10, 2013 I blame the teachers. I blame the parents. Think of it this way, you can't polish a turd or...sometimes its like putting lipstick on a pig. I can only mould what the parents give me. You can plant the seeds (at least that's what I keep telling myself!) Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted August 10, 2013 Share Posted August 10, 2013 Nope, still the teachers. You watched him, the parent wasn't there. Yep I watched him pick up a bottle clearly labelled cif sink cleaner, I watched him apply it, clamp it etc. And then waited. 30 minutes later he came to see me. Sir my woods not gluing. I asked him what he used. He said glue. I told him to get me the bottle. Then I told him to read it. He read it, I asked him, why do you think its not stuck? His reply.......I don't know. I can teach monkeys to make high quality furniture, but I can't combat stupidity....which is generally passed down from the parents Quote Link to comment Share on other sites More sharing options...
14N Posted August 10, 2013 Author Share Posted August 10, 2013 Quote Link to comment Share on other sites More sharing options...
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