galgazza Posted March 14, 2015 Posted March 14, 2015 Still having problems with my hood not opening and was left with little choice than to book it into Smiths Nissan Peterborough. Dropped it off yesterday morning having been warned of diagnostic cost of £90 per hour. Was called at 16.00 to be told they had spent an hour on it and its not a fuse. To look further the will need to start striping out and have booked it in for a further 3hrs next Friday ?? What do I do ? Could end up £400 down and still no answers. 1 Quote
NeilMH Posted March 14, 2015 Posted March 14, 2015 I know it's distance from you (in Rochester, Kent - albeit on your "side" of the country) but it really might be worth you having a chat with Sly at Kaizer Motors - a trader on here. His reputation is excellent and he might well be able to help. 2 Quote
WhackyWill Posted March 14, 2015 Posted March 14, 2015 They are having a laugh..£90 to tell you its not the fuse..!!! For £90 I would have expected them to have fixed the problem..!! 1 Quote
galgazza Posted March 14, 2015 Author Posted March 14, 2015 I Know I couldn't believe it. They said they didn't have enough time to take the seat out ? They then said how may hours diagnostics am I happy to pay for ????? Quote
ZMANALEX Posted March 14, 2015 Posted March 14, 2015 Tell them to do one. Plenty specialists that can diagnose and fix this for you, Sly being one of them. 1 Quote
galgazza Posted March 14, 2015 Author Posted March 14, 2015 Thanks, I was running out of options, I have had an email from Stuart at Japex so they will be my next call I think 1 Quote
350zedd Posted March 14, 2015 Posted March 14, 2015 Avoid main dealers at all costs, otherwise kiss your wallet goodbye Quote
NeilMH Posted March 14, 2015 Posted March 14, 2015 Yes - Japex have a good reputation as well (I haven't used them myself but others speak highly of them). Good luck. Quote
WhackyWill Posted March 14, 2015 Posted March 14, 2015 Thanks, I was running out of options, I have had an email from Stuart at Japex so they will be my next call I think Top boys at Japex , Both Ross and Stuart know their stuff. Highly recommended by all who use them. Quote
glrnet Posted March 14, 2015 Posted March 14, 2015 I Know I couldn't believe it. They said they didn't have enough time to take the seat out ? They then said how may hours diagnostics am I happy to pay for ????? I think I'd be asking them for a minute by minute breakdown of the fuse checking procedure!!! Shoud make an interesting read 1 Quote
WhackyWill Posted March 14, 2015 Posted March 14, 2015 I Know I couldn't believe it. They said they didn't have enough time to take the seat out ? They then said how may hours diagnostics am I happy to pay for ????? I think I'd be asking them for a minute by minute breakdown of the fuse checking procedure!!! Shoud make an interesting read They will probably charge you for the time it takes them to write it out..!! Quote
GMballistic Posted March 14, 2015 Posted March 14, 2015 (edited) Quick guide for using a Nissan Dealer Service Centre A ~ Approach the Nissan Dealer service centre desk. B ~ Assume the position. C ~ Brace for penetration & your invoice. Edited March 14, 2015 by GMballistic 4 Quote
veilside z Posted March 14, 2015 Posted March 14, 2015 Hope you get this sorted. Main dealers are Robdogs 1 Quote
Shane Brede Posted March 14, 2015 Posted March 14, 2015 I went t Nissan Peterborough once when I first got my Zed and their attitude to me made me walk out before I smacked someone, bet it would have been different if I'd gone in with a wad of cash and said give me that new car over there, that's what made me look around and find Cougar stores who do all my work now. Willing to go out of their way to help and offer free advice like all the traders I've seen on here. 3 Quote
Justthejedi Posted March 15, 2015 Posted March 15, 2015 If you paid for a diagnostic then it's down to the dealer to investigate and find out why your hood is not working, if it isn't the fuse which would take seconds that leaves them 59 minutes to check the motor and anything else. Cheeky beggars! Quote
galgazza Posted March 15, 2015 Author Posted March 15, 2015 The invoice reads - confirmed customer fault with roof, not opening, The roof will unlatch but will not move, have checked fuses all ok. Passenger seat moves, can not see an issue with seat as to why this would affect the roof issue. Further investigation / stripping required That is one busy hour, Quote
Ricey Posted March 15, 2015 Posted March 15, 2015 Fairly sure a decent diagnostic will find a code in the BCM guiding them almost immediately where the general problem is. I don't know how dealers get away with it. If I said to a customer 'yeah I had a look at your car and I'm @*!# out of ideas.......£40 please' I couldn't sleep at night! Quote
WhackyWill Posted March 15, 2015 Posted March 15, 2015 The invoice reads - confirmed customer fault with roof, not opening, The roof will unlatch but will not move, have checked fuses all ok. Passenger seat moves, can not see an issue with seat as to why this would affect the roof issue. Further investigation / stripping required That is one busy hour, £90 for that info..The should have wore a mask..!! Highway Robbery... :rant: 1 Quote
veilside z Posted March 15, 2015 Posted March 15, 2015 They don't call them stealers for nothing. Quote
Stutopia Posted March 15, 2015 Posted March 15, 2015 I Know I couldn't believe it. They said they didn't have enough time to take the seat out ? They then said how may hours diagnostics am I happy to pay for ????? Rubbish, I took out and put back two seats in less time than that today and I'm a mechanical re tard. 3 Quote
docwra Posted March 16, 2015 Posted March 16, 2015 The invoice reads - confirmed customer fault with roof, not opening, The roof will unlatch but will not move, have checked fuses all ok. Passenger seat moves, can not see an issue with seat as to why this would affect the roof issue. Further investigation / stripping required That is one busy hour, Straight up, Id ask to see the service manager and get him to justify that bill - it takes 2 seconds to confirm the roof isnt working, 10 seconds to check the fuse and 30 seconds to move a seat, but more importantly, you could and did do all of that yourself before taking it in. Id refuse to pay it, telling him he had just replicated exactly what I done already, there was no new information from their investiagtion and there were no special skills or tools involved. 2 Quote
Ekona Posted March 16, 2015 Posted March 16, 2015 On the flip side, main dealers regularly charge in hourly blocks for work, so you've been charged the minimum their computer system will let them. Whether they should be doing that in the first place is a different story. If it had been me, I wouldn't have charged that bill but instead added a sum to cover the 15-20 mins or so onto the next bill once the investigation/rectification works were actually complete. Still get paid the same, but it's a bit more customer friendly. 1 Quote
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