coldel Posted March 16, 2015 Share Posted March 16, 2015 Cant say anything I have heard from dealers has been anything customer friendly, they wouldnt have a clue what customer service is - they just charge high rates and rely on people thinking they are paying for a premium service they couldnt get elsewhere. 1 Quote Link to comment Share on other sites More sharing options...
Ekona Posted March 16, 2015 Share Posted March 16, 2015 I've had pretty much exclusively positive service from main dealers, Nissan included. Toyota were the only ones who ever gave me cause to complain, but they responded superbly once I had complained. Quote Link to comment Share on other sites More sharing options...
Mudman Posted March 16, 2015 Share Posted March 16, 2015 (edited) Kings Lynn Nissan. When my cam sensor failed recently they wanted 95 for the diagnostic and I told them the PIDS Code errors. They suggested that it was probably a stretched timing chain and then quizzed me last time I had it serviced. Forum members made the correct call first time and saved me a packet Edited March 16, 2015 by Mudman 3 Quote Link to comment Share on other sites More sharing options...
galgazza Posted March 19, 2015 Author Share Posted March 19, 2015 Hi everyone just a quick update. Z is now booked in with Sly at Kaiser Motors on Monday. I will be letting Nissan know to cancel my booking. Quote Link to comment Share on other sites More sharing options...
martinmac Posted March 19, 2015 Share Posted March 19, 2015 Dont let a dealer have your car. My local dealer had mine for 6 months and made a real mess of it. It also cost me a fortune. 1 Quote Link to comment Share on other sites More sharing options...
Payco Posted March 19, 2015 Share Posted March 19, 2015 Robbers. How can they be confident that they will have found the fault for you after another 3/4 hours. As mentioned already - contact Sly.. Main dealers give our cars a bad name.. 1 Quote Link to comment Share on other sites More sharing options...
Payco Posted March 19, 2015 Share Posted March 19, 2015 wise decision, well done... 1 Quote Link to comment Share on other sites More sharing options...
galgazza Posted March 23, 2015 Author Share Posted March 23, 2015 The car has been with Sly today at Kaiser Motors and he has found the problem with the hood, unfortunately it was the main motor but the good news is that its been ordered and in three weeks I will be topless in the sun... 3 Quote Link to comment Share on other sites More sharing options...
Mondo 300 Posted March 23, 2015 Share Posted March 23, 2015 The invoice reads - confirmed customer fault with roof, not opening, The roof will unlatch but will not move, have checked fuses all ok. Passenger seat moves, can not see an issue with seat as to why this would affect the roof issue. Further investigation / stripping required That is one busy hour, The only thing I can add here is that the passenger seat tilts forward when the roof is opened or closed, then resumes it's original position. Whether a broken seat (or blown fuse for it) would affect the roof opening, I honestly don't know. 1 Quote Link to comment Share on other sites More sharing options...
zebedy Posted March 24, 2015 Share Posted March 24, 2015 (edited) take a look on here for a Nissan Bulletin that explains how to service the 5th bow motor which is the first thing that moves on the roof after the stow away clam opens. There is a procedure that tells you how much slack should be on the worm cable, how to re-feed it through the motor using an external battery and is really easy to follow. At least the dealer should have known about this and should have looked as it takes 15 mins to do and can rectify your problem, If I can find it, ill post it up. Edited March 24, 2015 by ZZZebady 1 Quote Link to comment Share on other sites More sharing options...
Will370z Posted March 24, 2015 Share Posted March 24, 2015 The car has been with Sly today at Kaiser Motors and he has found the problem with the hood, unfortunately it was the main motor but the good news is that its been ordered and in three weeks I will be topless in the sun... I knew sly would be able to sort the issue. Always go to the pro. Good luck 2 Quote Link to comment Share on other sites More sharing options...
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