ZMANALEX Posted September 3, 2014 Share Posted September 3, 2014 Not often I complain, however this one has got under my skin. I shipped a 350Z Roadster boot lid to a fellow member recently. The item was extremely well wrapped with 4 coverings of bubble plus extra corner padding and then into a flat 4mm card board box.. This was then double wrapped by 5mm card to give total protection, even a Sherman tank would have had a problem damaging this one. I went the extra mile on the packaging as I wanted the item to arrive in one piece as insurance cover was not available on this item from Paisley Freight unless a total loss. Item was collected on time, however, some how they managed to lose a boot lid in transit. After carrying out their customary warehouse checks, around a week later they declared the consignment as lost and said that they would raise a claim and asked me to forward all the relevant paperwork, which I duly did. Around 3 weeks later I received an email informing me that the item had now been found and did I want it shipped on to the original recipient or did I want the item returned to myself. I asked them to return to me as my customer had now sourced one elsewhere. Item arrived back around one week later and it was obvious that the item had been opened by the courier for inspection and identification as it was returned to me with the minimum of wrapping. The outer double 5mm card covering was missing completely, as was all the internal bubble and added protection. Two of the corners were open, exposing the boot lid and damage was visible. I asked the courier guy If I could open the consignment before signing to which he agreed. It took a mere 10 seconds to remove the packaging exposing damage to two corners of the boot lid. The courier guy entered the damage into his hand held machine and I signed as receiving as damaged. On contacting Paisley Freight they stated that they were sorry, however their terms and conditions clearly stipulate that there is no insurance cover for damage to this item. I explained that the item had been opened by their courier for inspection and identification purposes and that insufficient wrapping had been reapplied, to which they replied that their couriers are not a packaging company and that they would have wrapped the parcel best they could. I politely remonstrated with them, reiterating that the damage was caused by their couriers not wrapping the goods in a manner to safeguard any potential damage, however Paisley Freight were just not interested and refused to accept any form of responsibility. In my view Paisley Freight and their agents have acted in an unacceptable and unprofessional manner showing little regard for the safeguard of the consignments that they ship. In this instance my view is that they have been neglectful and should have made sure that the item was wrapped in the manner in which it states in their own terms and conditions. If they had done this then I doubt very much that they would have damaged the goods. Thankfully my customer was very understanding even though he was greatly inconvenienced, and I have since reimbursed him in full, however I am still out of pocket due to Paisley Freight not taking responsibility for their own or agents extremely poor level of service. I would strongly advise everyone not to use Paisley Freight as this level of service is just not acceptable. 3 Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted September 3, 2014 Share Posted September 3, 2014 Have you checked the vin on the boot lid? What if one of their people swapped their damaged boot lid for your perfect one? You can't lose something for a week and then suddenly find it if you've declared it lost...unless it was taken off site and then replaced? Quote Link to comment Share on other sites More sharing options...
alexdax Posted September 3, 2014 Share Posted September 3, 2014 Quote Link to comment Share on other sites More sharing options...
Rock_Steady Posted September 3, 2014 Share Posted September 3, 2014 Boycott!! Quote Link to comment Share on other sites More sharing options...
coldel Posted September 3, 2014 Share Posted September 3, 2014 If we can rack up 9 pages about the fact that a TTRS is faster than a Zed then 20 pages on these idiots should be a doddle then post it on their facebook page. 3 Quote Link to comment Share on other sites More sharing options...
tatooandy67 Posted September 3, 2014 Share Posted September 3, 2014 (edited) If we can rack up 9 pages about the fact that a TTRS is faster than a Zed then 20 pages on these idiots should be a doddle then post it on their facebook page. Good call .... What a bunch of cowboys, post them up on the wall of shame (we have one at work) Edited September 3, 2014 by tatooandy67 Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted September 3, 2014 Share Posted September 3, 2014 If we can rack up 9 pages about the fact that a TTRS is faster than a Zed then 20 pages on these idiots should be a doddle then post it on their facebook page. What! No it isn't the VXR astra is though! (I'm joking by the way! ) Paisley freight seem to be either really good or terrible! There's some horror stories on Driftworks about them. Quote Link to comment Share on other sites More sharing options...
Tarmac@TarmacSportz Posted September 3, 2014 Share Posted September 3, 2014 All though I feel your pain, there are horror stories with all courier companies unfortunately. Paisley Freight aren't really a courier, they are just an agent. I would imagine it was picked up by TNT Sucks but it happens Quote Link to comment Share on other sites More sharing options...
Ewen@Clark Motorsport Posted September 3, 2014 Share Posted September 3, 2014 As Chris says they are just an agent, TNT seem to be the main company they use and we have many first hand experiences of how useless they are. We use Fed-Ex for everything now, and the few times things have gone missing or been damaged they have always put it right, not the cheapest but the customer service is second to none. 1 Quote Link to comment Share on other sites More sharing options...
Tarmac@TarmacSportz Posted September 3, 2014 Share Posted September 3, 2014 As Chris says they are just an agent, TNT seem to be the main company they use and we have many first hand experiences of how useless they are. We use Fed-Ex for everything now, and the few times things have gone missing or been damaged they have always put it right, not the cheapest but the customer service is second to none. Yeah FED-EX are good, one of the only couriers with around 99% success rate Quote Link to comment Share on other sites More sharing options...
tomdotc Posted September 3, 2014 Share Posted September 3, 2014 Disgusting service Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted September 3, 2014 Share Posted September 3, 2014 I like DPD, you can literally see where your parcel is in realtime now Quote Link to comment Share on other sites More sharing options...
Mudman Posted September 3, 2014 Share Posted September 3, 2014 Recently had an issue where I had bought a set of skirts of fleabay and when they arrived was pretty obvious something had been stacked on top of the box and they were fresh damaged - luckily Taras at RT can fix it as I knew no point in even claiming.. Also recently when I reused then to despatch said skirts they missed the collection from work so had to show them over night as company policy is one attempted collection only - Very handy if you are running late and need to make up time . Driver couldnt find the address apparantly so unsure what satnav they use - Contacting the local TNT depot was lets say disappointing. Quote Link to comment Share on other sites More sharing options...
JetSet Posted September 3, 2014 Share Posted September 3, 2014 Have you checked the vin on the boot lid? What if one of their people swapped their damaged boot lid for your perfect one? True story....One of my mates started having major problems with his lawn mower, on inspection he realized it wasn't his lawn mower, same make but not his, eventually he tracked it down to a neighbour who had stolen my mates mower and replaced it with his own Pete 2 Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 3, 2014 Share Posted September 3, 2014 I'd take them to court over that, personally. Their Ts&Cs can't help them if they're using unfair terms, which I would humbly suggest this clearly is. 2 Quote Link to comment Share on other sites More sharing options...
GMballistic Posted September 3, 2014 Share Posted September 3, 2014 I've had problems with Paisley Freight too and would rather walk across broken glass to deliver parcels myself rather than rely on them again for any deliveries. Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted September 3, 2014 Share Posted September 3, 2014 Sorry to hear that Alex. Stick in a County Court Claim on line Cost £25 approx, sure when they get a Summons they will agree a out of court Settlement as they don't want a CCCJ against them as I'm sure you are in the right. You will also get your initial Court outlay back. Good Luck mate.. Quote Link to comment Share on other sites More sharing options...
350zedd Posted September 3, 2014 Share Posted September 3, 2014 Interesting comments on the couriers - we've used TNT for the past 7 years and they collect from us every day. Bend over backwards to help. No problems whatsoever. Now on the other hand FedEX.... they're something else! It could be down to individual drivers.....I've seen some of these guys walking all over the stuff and chucking it about it the van Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted September 3, 2014 Share Posted September 3, 2014 Interesting comments on the couriers - we've used TNT for the past 7 years and they collect from us every day. Bend over backwards to help. No problems whatsoever.Now on the other hand FedEX.... they're something else! It could be down to individual drivers.....I've seen some of these guys walking all over the stuff and chucking it about it the van I wonder if part of the "tnt are good" experience is because you're a direct customer of theirs, so they have a need to keep you happy. Unlike with paisley freight where you're just another person to tnt Interesting comments on the couriers - we've used TNT for the past 7 years and they collect from us every day. Bend over backwards to help. No problems whatsoever.Now on the other hand FedEX.... they're something else! It could be down to individual drivers.....I've seen some of these guys walking all over the stuff and chucking it about it the van Quote Link to comment Share on other sites More sharing options...
350zedd Posted September 3, 2014 Share Posted September 3, 2014 Interesting comments on the couriers - we've used TNT for the past 7 years and they collect from us every day. Bend over backwards to help. No problems whatsoever.Now on the other hand FedEX.... they're something else! It could be down to individual drivers.....I've seen some of these guys walking all over the stuff and chucking it about it the van I wonder if part of the "tnt are good" experience is because you're a direct customer of theirs, so they have a need to keep you happy. Unlike with paisley freight where you're just another person to tnt Interesting comments on the couriers - we've used TNT for the past 7 years and they collect from us every day. Bend over backwards to help. No problems whatsoever.Now on the other hand FedEX.... they're something else! It could be down to individual drivers.....I've seen some of these guys walking all over the stuff and chucking it about it the van We did have a contract with FedEx before TNT and found them crap...losing consignments etc... that's why we changed couriers Quote Link to comment Share on other sites More sharing options...
Flex Posted September 3, 2014 Share Posted September 3, 2014 Sorry to hear that Alex. Stick in a County Court Claim on line Cost £25 approx, sure when they get a Summons they will agree a out of court Settlement as they don't want a CCCJ against them as I'm sure you are in the right. You will also get your initial Court outlay back. Good Luck mate.. But they've prob got tonnes of ccjs against them and they just roll of the ducks back Quote Link to comment Share on other sites More sharing options...
samsniss350z Posted September 4, 2014 Share Posted September 4, 2014 ^^^^^^^^^^ Although i agree to a point there comes a point in time where there is a tipping point and nothing travels faster than word of mouth. Its really difficult to get your business a decent name and reputation and it takes far less to screw it up and if you have a bad attitude that goes with bad reputation then its either time to change the company name or pack it in. They may only be agents but even so they're providing a service and it sounds hit and miss at the best of times. Just makes me wonder how many other clubs/forums use Paisley and just what percentage of their business consists of car clubs/forums? Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted September 4, 2014 Share Posted September 4, 2014 ^^^^ Lots of points there Quote Link to comment Share on other sites More sharing options...
StevoD Posted September 4, 2014 Share Posted September 4, 2014 arnt they just a agent for shittylink? so it would have been shittylink who ****ed up 2 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted September 4, 2014 Share Posted September 4, 2014 City Link are the worlds worst...lying bunch of C***s :rant: 1 Quote Link to comment Share on other sites More sharing options...
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