The Daily Mail has some uses then:
Once Money Mail contacted Admiral, it made a U-turn and swiftly agreed to settle the claim.
A spokesman for Admiral, which has 2.8million customers under its Admiral, Elephant and Diamond & Bell brands, says: ‘We are sincerely sorry Ms Buckler’s traumatic experience has been compounded by the way in which her claim has been handled.
‘I can confirm we will be paying Ms Buckler for her claim and, by way of apology, we will be waiving the excess of £250 and offering her £500 compensation