Yes I agree the Ombudsman is the most logical step, but that will take another 2 years, that's how long they quote due to the number of claims.
I sure that's what the bank want me to do,
SuperStu' its the same bloke I ask for all the time I call them, I'm now been told "he's not in today, on leave, or at a meeting",
so he's obviously put me on his "not to be put through list".
Yes but the Ombudsman is likely to jam a fist up their arse for not dealing with it properly as well.
The 'distress and inconvienance' (spell it right because I can't) they're causing you will add a bit on as well