Unfortunately, while I was away working my wife fell for a scam over the telephone from 'Microsoft Windows Help desk' and her laptop was accessed remotely by the scammers.
Once she realised what was going on, she shut down and removed the battery. However, she says they were probably on there a good 10-15 minutes before she realised it was non-genuine.
So, we have informed our banks, credit cards etc and changed all internet passwords for every account I can think of. She also spoke to the police who referred her to Action fraud who took some details and gave us a reference no.
This was a couple of weeks ago now and there has been no suspicious account activity as yet.
Regarding finances etc is there anything else we need to do?
So, I would like to get the laptop up and running for her to use again and have done the following so far...
-Switched on in safe mode and rolled back to a system restore point a month before the event.
-re-enabled the firewall and antivirus that they had switched off. Also turned off remote access.
-Ran several scans using Kaspersky 2012, Malwarebytes and Superantispyware. About 13 things were picked up, trojens, vunrabilities etc....but nothing that stood out as really bad (not that I know anything about it lol)
- Switched the wifi back on, Connected to the internet and done all the windows updates etc....
Those in the know......Is it safe to use again now? or should I format the drives and start again?
If the latter, whats the best way to go about it? do you just do the C drive?
Thanks in advance for any help.