Off-topic I know, but the DVLA are a complete and utter waste of resources imo.
A number of years ago I sent my paper licence back to them to have some expired points removed. When my licence was returned to me, not only had they removed the points but also my entitlement to ride a motor bike. When I contacted them regarding this they informed me that the onus was on me to prove I had passed my test on a bike and needed to see my pass certificate. When I told them that I passed it some 20 odd years previously and no longer had the certificate (like you're going to keep it that long anyway) they said I would have to prove it by other 'acceptable' means. To cut a very long story short, I ended up having to go a solicitor with a colleague who remembered me owning bikes previously and the two of us had to sign a statement witnessed by the solicitor confirming I had a licence and that the statement was accurate and truthful. Only then would they reinstate my entitlement. Just as well I didn't own one at the time.
Some of you will also know that I recently bought an Evo. It was in fact 10 weeks ago and guess what I haven't received the V5 yet!!!