When i read line 3 of your opening post MCook I knew what was coming. I have been beaten to it in the comments. 
You will soon learn there are places that are for Car People, and then theres places for those who arnt. 
  
Kwik Fit : The McDonalds of the motor industry. 
  
  
Make sure you take times, dates, record conversations that have been had today. I've been in a similar situation like this before when verbal promises became a letter to Trading Standards because they ''forgot'' their fck up. 
Sorry to hear all the same, I image you was really  loking forward to getting these on. 
  
  
Pritchard 
 
  
OI! Leave McDonalds alone