Sorry to hear that Pete, but if a company have poor customer service it puts you right off doesn't it. Don't look at it as an opportunity missed but more as a potential bullet dodged
+1, hope you manage to find some soon. Once you have decided on an upgrade it's a downer having to go back to the rays.
No worries about the rays, keep em until you get replacements mate. Hope things work out, knew you were looking forward to those cool alloys.