Hang about, the reason he chose the garage he did was because it had a large "Nissan" sign on it and boasts of the quality of the training of their technicians then Id certainly make them aware - this isnt just bad service, this is a misdiagnosis that has cost a Nissan customer time and money.
I dont doubt that you wont receive payment direct from Nissan UK, but when one of their own franchisees repeatedly misdiagnosis a car and then gets very awkward I think a complaint to head office is definitely worth a punt, you may find they suddenly become a lot easier to deal with.
I really would like to believe that would be the case, but you just know that all Nissan Customer Services would do is punt that back to the dealer and wash their hands of any responsibility. Sorry.
Totally agree Colin.
As most of us know, Nissan will just direct the customer back to the dealer.
Sad but true.