chopper job = awesome job, big respect
paperless office = kids are fine, like you said its the older members, i've seen a big turn around in 18 months but ti've been pushing it forward abit, alot o f people print out all their emails
if its on paper i deliberatly delay its return, and when pushed for it; i ask why they didn't email it to me? people soon find if its emailed to me they get it back normally in about 20 minutes, depending on if i'm teaching at the time or not. if its in my pigeon hole i like to normally take at least a week to do it unless its from the head, or an emergency, then i do them quicker
as for dells, we use them at work and they are crap, my old knackered one was better than the dell i'm using now, it blue screens me at least once a day, the network card won't update, it crashes, the battery falls out, the list is endless. my wife had one and ive come across them a few times and each time they turn out to be useless crap, yet they seem to get all the big company deals. they seem to be supplying most education authorities.