Helps if I post the letter
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Dear Greggs.
You advertise your 'cornish' pasties as traditional, yet they taste nothing like cornish pasties. The insides of cornish pasties are not liquidised gunk, they are crafted with love and attention. I know they're a vast improvement on the "supreme" pasty you were selling previously, but you can do better so try.
Lots of Love
S.Bartle.
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Dear Mr Bartle, Thank you for taking the time to contact us at Greggs. We greatly value information from our customers regarding their experiences at our shops. The New Traditional Cornish Pasty is also made with top quality ingredients and has proved popular in consumer tests. I am sorry that you have been disappointed by it and will pass on your comments to our Savoury Category Manager. Once again thank you for taking the time to contact us, all customer comments are welcomed and I trust that your next visit will give us another opportunity to provide you with an enjoyable experience. Remember to quote your call reference number: F0111153 in any correspondence, as this will assist us in providing you with a quick response. Kind regards Sophie Woof
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(I wasn't satisfied... no free stuff so I emailed back)
Dear Ms Woof.
I would be interested to know upon Whom you've been consumer testing these pastys on, as their tastebuds must be numbed from years of neglect.
My dog upon having to make a choice between A real cornish pasty and a greggs would go for the real one at all times. I question your top quality ingrediants as well. Please could you clarify?
loves of love.
S.Bartle.