mouthwash Posted October 21, 2013 Share Posted October 21, 2013 Hi Guys, Anyone know if Abbey are about at the moment? I was talking to them a few weeks ago about booking my car in for its service and MOT, they said they'd get back to me as just figuring out a loan car but never did. I've tried calling and just get voice mail and no response from emails. I would just send a PM but I'm guessing they're out of the office for some reason or another, just wondered if anyone knew how long for etc? Thanks Quote Link to comment Share on other sites More sharing options...
Dave-350 Posted October 21, 2013 Share Posted October 21, 2013 +1 same here really, spoke to Scott a few weeks ago and now cant get hold of him. Quote Link to comment Share on other sites More sharing options...
mouthwash Posted October 21, 2013 Author Share Posted October 21, 2013 I really need to book it in soon too as MOT runs out at the end of the month and would like to keep its service schedule on time. Quote Link to comment Share on other sites More sharing options...
Ewen@Clark Motorsport Posted October 21, 2013 Share Posted October 21, 2013 I spoke to Scott on Friday so assume they are there but just busy, might be best to drop them an email and tell them you cant get through on the phone. Quote Link to comment Share on other sites More sharing options...
Mark@Abbey m/s Posted October 21, 2013 Share Posted October 21, 2013 Did you leave a message on his answer phone? if we don't answer it doesn't mean we aren't here it is maybe we are on another phone call. we have been very busy as we are still a man down after my Dads RTA. or email scott@abbeymotorsport.co.uk or mark@abbeymotorsport.co.uk any questions ask away on here. thanks Quote Link to comment Share on other sites More sharing options...
mouthwash Posted October 21, 2013 Author Share Posted October 21, 2013 (edited) I have sent emails over the past two weeks, I shouldn't really have to send more. I left my mobile number in one email and I've tried calling about 4/5 times. Even just a quick reply saying they're really busy and can't accommodate my request right now would be handy, instead of just being left to wonder if they're in/out the office. Edit: haven't left a message on your answer machine no, as I couldn't get through and heard nothing from emails I thought it was a little pointless. Edited October 21, 2013 by mouthwash Quote Link to comment Share on other sites More sharing options...
mouthwash Posted October 21, 2013 Author Share Posted October 21, 2013 Also, sorry to hear about your dads RTA. Hope it's nothing too serious. Quote Link to comment Share on other sites More sharing options...
Lexx Posted October 21, 2013 Share Posted October 21, 2013 can you imagine how many emails and PM's Abbey get a day? It would be a full time job just to sift through them all, and that is time the staff need to spend working on cars, ordering parts, speaking to owners one to one on the phone. When contacting any business, don't just rely on email. Call and leave messages if they don't answer. Quote Link to comment Share on other sites More sharing options...
longsh07 Posted October 21, 2013 Share Posted October 21, 2013 Have to agree with Lexx, when you have such a good rep as Abbey do you are bound to get a lot of people wanting even simple questions answered. I know when I inevitably book my car in for some tuning work ill want them to be working on my car and not answering emails Im sure they will get back to you when they can Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted October 21, 2013 Share Posted October 21, 2013 can you imagine how many emails and PM's Abbey get a day? It would be a full time job just to sift through them all, and that is time the staff need to spend working on cars, ordering parts, speaking to owners one to one on the phone. When contacting any business, don't just rely on email. Call and leave messages if they don't answer. That's a little harsh, they are a business after all, it's not like they do this as a hobby and have another job to do too. If you can't handle the work enquiries coming in hire an someone to take care of them. I know this is an extreme circumstance, so it's very different. 1 Quote Link to comment Share on other sites More sharing options...
mouthwash Posted October 21, 2013 Author Share Posted October 21, 2013 Not trying to be difficult or anything here but I WAS getting replies to my emails. I have tried calling and got no response, why should I, as a customer have to keep chasing? I've left my mobile number and all of my contact details they already have as I've been there previously. Two weeks is a long time to not get back to someone. (abbey, this isn't aimed at you and is purely for discussion with the guys above) I appreciate they're busy and I now know they are a member of staff down, a five second reply saying they're too busy to deal with me and I would have made other arrangements. Quote Link to comment Share on other sites More sharing options...
mouthwash Posted October 21, 2013 Author Share Posted October 21, 2013 All sorted . Quote Link to comment Share on other sites More sharing options...
longsh07 Posted October 21, 2013 Share Posted October 21, 2013 Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted October 21, 2013 Share Posted October 21, 2013 can you imagine how many emails and PM's Abbey get a day?It would be a full time job just to sift through them all, and that is time the staff need to spend working on cars, ordering parts, speaking to owners one to one on the phone. When contacting any business, don't just rely on email. Call and leave messages if they don't answer. Its a BUSINESS no matter how many emails/PMs they get they should respond to them all, if they don't have the staff have a look down the job centre plenty of people wanting to work I reckon. I agree with the op, if nobody bothers to answer the phone or reply to an email then stuff them they don't want my business. Sorry to hear about Tony, he is a real nice guy, hope he gets well soon and although sometimes priorities are personal not business to be blunt its no excuse. Sent from the Jaaaaaag at the golf club YAAAARRRRRRRPPPPPPPPPP 3 Quote Link to comment Share on other sites More sharing options...
alexdax Posted October 21, 2013 Share Posted October 21, 2013 :thumbs: i like ABBEY Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted October 21, 2013 Share Posted October 21, 2013 :thumbs: i like ABBEY Congratulations? Quote Link to comment Share on other sites More sharing options...
Mark@Abbey m/s Posted October 21, 2013 Share Posted October 21, 2013 Pleased everything get sorted , yes I am sorry it took a week or so. Emails whats happens if we find the emails drop off the bottom of the page. But leaving a message is the best way. Any further issues just email me please I will make sure it is all sorted because I am bolted to my phone.......as my wife says. Quote Link to comment Share on other sites More sharing options...
Mark@Abbey m/s Posted October 21, 2013 Share Posted October 21, 2013 (edited) can you imagine how many emails and PM's Abbey get a day?It would be a full time job just to sift through them all, and that is time the staff need to spend working on cars, ordering parts, speaking to owners one to one on the phone. When contacting any business, don't just rely on email. Call and leave messages if they don't answer. Its a BUSINESS no matter how many emails/PMs they get they should respond to them all, if they don't have the staff have a look down the job centre plenty of people wanting to work I reckon. I agree with the op, if nobody bothers to answer the phone or reply to an email then stuff them they don't want my business. Sorry to hear about Tony, he is a real nice guy, hope he gets well soon and although sometimes priorities are personal not business to be blunt its no excuse. Sent from the Jaaaaaag at the golf club YAAAARRRRRRRPPPPPPPPPP I am afraid I did take the eye of the ball for nearly 10 weeks , my dad was touch and go for nearly 2 weeks that he was going to even make it tbh so I am afraid Personal issues took the priority. He is getting better slowly. Time will be the best healer thou re his brain trauma. We are all back on forum with 2 extra staff members as well. Edited October 21, 2013 by Mark@Abbey m/s Quote Link to comment Share on other sites More sharing options...
HaydnH Posted October 21, 2013 Share Posted October 21, 2013 For what its worth, the service I received during this period was still top notch. Quote Link to comment Share on other sites More sharing options...
MrLizard Posted October 21, 2013 Share Posted October 21, 2013 For what its worth, the service I received during this period was still top notch. me too Quote Link to comment Share on other sites More sharing options...
Tinyflier Posted October 21, 2013 Share Posted October 21, 2013 For what its worth, the service I received during this period was still top notch. me too and me. Quote Link to comment Share on other sites More sharing options...
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