helimeddaz Posted April 4, 2013 Share Posted April 4, 2013 Ok. After a long running battle with Nissan customer care. The inevitable conclusion was they provided exactly the opposite. No customer care whatsoever. I had a paint finish flaw on the roof and the "E" coat failed causing a small blister. As you would expect this has spread. It appeared after 18 months of ownership from new and with my Z now at the 4 year mark and with no intentions to move on, I need to sort this myself. A big thank you for excellent customer service to Nissan who in the end argued with me over a £385 warranty claim on a car which cost £32,728. Quality..... So to the point.... Do I. A). Have the roof repainted (Tempur Orange, notorious to match). Or . Have the roof Di-noc Carbon Wrapped. I'd like opinions and to hear from members who've done similar things and what were the results like. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
KC350Z Posted April 4, 2013 Share Posted April 4, 2013 go in again ask them to sort it also did you mention you are on the forum and will be telling the z world about the crap after care also can you try a diffrent garage see if you get a better service Quote Link to comment Share on other sites More sharing options...
Stutopia Posted April 4, 2013 Share Posted April 4, 2013 I thought you were going to ask for volunteers to kidnap and ransom the customer service people, cos I'm up for that. As for the roof, I had mine resprayed due to some mysterious bubbley marks, but mine's GM so I guess the paint match is easier. I personally like the "all bits the same colour" approach. Having said that, I saw a really cool carbon wrap the other day too! Good luck! Quote Link to comment Share on other sites More sharing options...
Daryl Posted April 4, 2013 Share Posted April 4, 2013 Not a fan of the carbon wrap myself, but i do like the gloss black vinyl. Quote Link to comment Share on other sites More sharing options...
helimeddaz Posted April 4, 2013 Author Share Posted April 4, 2013 Been down every root, even wrote to the CEO of Nissan UK. He didn't give a flying [*{|< They admitted fault initially and the changed their mind siting "caused by external Forces" a meteorite perhaps ! No, it's over. They are not worth any more of my time and no more of my money. Their customer care is appalling. Trust me on this. I could not be more critical of Nissan UK. I've had so much poor Service from them. It's unbelievable that some Dealerships don't even know about their own product. Garbage! I need to sort this myself my friend. I love my Z hence I'm keeping it or I'd have moved it on because of this incident alone. Pictures of members cars too would be helpful and the type of Carbon wrap they used. Quote Link to comment Share on other sites More sharing options...
Shaun1982 Posted April 4, 2013 Share Posted April 4, 2013 Sounds like it needs sorted once & for all so surely a wrap of any kind is the wrong direction to go? Quote Link to comment Share on other sites More sharing options...
helimeddaz Posted April 4, 2013 Author Share Posted April 4, 2013 Sounds like it needs sorted once & for all so surely a wrap of any kind is the wrong direction to go? The mark is about as big as a 10p now and would have to be treated first to stop the spread, so I agree with you in part. Quote Link to comment Share on other sites More sharing options...
Shaun1982 Posted April 4, 2013 Share Posted April 4, 2013 Depends if you fancy a change then, or very least if you fancy a permanent change in way of a black roof say, or temporary with a wrap. Suppose cost comes into it too, money to sort said bubble then wrap etc Quote Link to comment Share on other sites More sharing options...
helimeddaz Posted April 4, 2013 Author Share Posted April 4, 2013 Depends if you fancy a change then, or very least if you fancy a permanent change in way of a black roof say, or temporary with a wrap. Suppose cost comes into it too, money to sort said bubble then wrap etc Yeh. I feel you get what you pay for with painters. I know this colour is the most difficult standard colour to match. The body shop has to know what they're about. £400 just for the roof is about the norm for a proper job. Quote Link to comment Share on other sites More sharing options...
marzman Posted April 4, 2013 Share Posted April 4, 2013 Did Nissan quote you £400 to fix or a bodyshop? £400 sounds very expensive to me for a blow over on the roof... I would get it fixed properly rather than covering it up i think. Quote Link to comment Share on other sites More sharing options...
stuarty Posted April 4, 2013 Share Posted April 4, 2013 (edited) Book it into a nissan body shop to get painted, then when you go to pick it up and pay the bill, ask for your keys as your wallet was left in the car. Then simple drive off and ignore any future correspondence! You'll end up having to pay the bill, but it will be fun having the shoe on the other foot for a while! Edited April 4, 2013 by stuarty Quote Link to comment Share on other sites More sharing options...
Shaun1982 Posted April 4, 2013 Share Posted April 4, 2013 Did Nissan quote you £400 to fix or a bodyshop? £400 sounds very expensive to me for a blow over on the roof... I would get it fixed properly rather than covering it up i think. Agreed! It would probably only be a case of scotching it up, sorting the blemish, bit of primer, sort that & blow a bit of colour as small as possible over the said area & lacquer the lot. That's what we'd do at work. I just had the 1/4 done on the zed. Little blow of colour on the arch by the rear bumper & lacquer the rest. Job done, colour match fine Oh & it was £150, barrow job though lol Quote Link to comment Share on other sites More sharing options...
KyleR Posted April 4, 2013 Share Posted April 4, 2013 Apparently the roof is a window out job because of the rubber seal for the window, that's if you want it done well, you could always tape up the seal and spray away, in which case, £400 would be 4x too expensive! Quote Link to comment Share on other sites More sharing options...
Shaun1982 Posted April 4, 2013 Share Posted April 4, 2013 I've not really looked into if there's any play in the front screen rubber but anywhere possible at work(we work on roughly 6 month old audi's) we use lifting tape to pull the rubber away enough to get a good enough gap to paint to Quote Link to comment Share on other sites More sharing options...
Will370z Posted April 4, 2013 Share Posted April 4, 2013 Where abouts are you based, i can recommend a good place near fleet that would be able to match it Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted April 4, 2013 Share Posted April 4, 2013 could go black roof gloss and not carbon. but a good body shop should be able to rub back and give it a lick of laquer Quote Link to comment Share on other sites More sharing options...
Darren-B Posted April 4, 2013 Share Posted April 4, 2013 (edited) Will you beat me to it. I was going to suggest that you ask Nissan for him as you seem to have the gift of the gab so to speak. What haven`t you had out of Nissan??? Edited April 4, 2013 by Darren-B Quote Link to comment Share on other sites More sharing options...
Sarah 350z Posted April 4, 2013 Share Posted April 4, 2013 That's really poor service!! I'd not be happy spending basically £33K and then getting that thrown at you... Quote Link to comment Share on other sites More sharing options...
helimeddaz Posted April 5, 2013 Author Share Posted April 5, 2013 Thanks for all the input. I like the Nissan idea of not paying for a bit. I had it looked at by a recommended sprayer by my Valleter Dave Naxton at DPN Valletting. He put a colour spectrum analyser on it to get the match. His quote was in the £400 range I'd trust him to do it. Quote Link to comment Share on other sites More sharing options...
DoogyRev Posted April 5, 2013 Share Posted April 5, 2013 Thats a poor show by Nissan Gloss black wrap would look good IMO Quote Link to comment Share on other sites More sharing options...
greg tl Posted April 5, 2013 Share Posted April 5, 2013 If you want to wrap the roof then the lacquer problem will need to be sorted first or the wrap won't stick properly. Quote Link to comment Share on other sites More sharing options...
AliveBoy Posted April 5, 2013 Share Posted April 5, 2013 What about getting a skin of your roof made in real carbon? Then clean up the damaged area and get the carbon skin bonded on the top. Treat it with kleers carbon protect product and boom, gorgeous roof which is the real deal Quote Link to comment Share on other sites More sharing options...
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