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Dealership Praises and Woes NOW inc Independants


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Ancaster South Croydon Arnold Clark Nissan, Glasgow Antelope Banbury Barnard & Brough, Haywards Heath Barton Townley Barrow in Furness. Very good price. Chorley Nissan (Very Good) (ditto) Cr

I think the OC tried something like this, but it seemed a little more complictated than it needed to be. This thread seems a little easier to run/manage etc.   So,   Chorley Nissan (Chorley)   O

Dan Perkins Slough:   I would like to give my view of Dan Perkins Slough. Although they are not highly rated on the forum as a whole, they have always been very good to me. In just over 6 months I h

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Good

 

Ancaster South Croydon

Sturgess Nissan, Leicester

Parks - Ayr

Lockwood and Greenwood, Ashton -u-Lyne

L&G, Manchester

Nissan Dartford

Westover Nissan, Bournemouth

Platinum Nissan, Bath

Lythgoe's, Bolton

Middlehurst

Wakefield Nissan (Harratts)

Humphris of Oxford

Fish Bros, Swindon

Barton Townley Barrow in Furness. Very good price.

Holdcroft Nissan Hanley(Very Good)

Chorley Nissan (Very Good)

Barnard & Brough, Haywards Heath

Dorchester Nissan (Very Good)

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Marshalls of Cambridge

KJM Nissan, Reading

Harrats Nissan, Sheffield.

Edgars, Rowrah in West Cumbria.

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Sunwin, Nottingham

Park's Motor Group, Hamilton

Nissan Shepperton

Lookers Nissan, Chester (new dealership)

Nissan Aldershot

Glynn Hopkins Ipswich

Evans Halshaw, Aberdeen

Evans Halshaw Nissan, Mansfield

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Have added Crystals in Lincoln as very good - they've had my Zed twice now - once to check an engine light code which they did and fixed for free when I popped in, and once for a P2 service when the whole experience was very good (from chatting to the sales guys about the new 370 to the technician who came out and asked me all about the car and what I wanted doing in addition to the basic service etc). Very good price (£184.13) and excellent free coffee. They even changed the brake fluid for free and mentioned the worn rear wiper blade but suggested I get it from elsewhere as their prices were "ridiculous".

 

Good

 

Ancaster South Croydon

Sturgess Nissan, Leicester

Parks - Ayr

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

L&G, Manchester

Nissan Dartford

Westover Nissan, Bournemouth

Platinum Nissan, Bath

Lythgoe's, Bolton

Middlehurst

Wakefield Nissan (Harratts)

Humphris of Oxford

Fish Bros, Swindon

Barton Townley Barrow in Furness. Very good price.

Holdcroft Nissan Hanley(Very Good)

Chorley Nissan (Very Good)

Barnard & Brough, Haywards Heath

Dorchester Nissan (Very Good)

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Marshalls of Cambridge

KJM Nissan, Reading

Harrats Nissan, Sheffield.

Edgars, Rowrah in West Cumbria.

Crystals, Lincoln (very good)

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Sunwin, Nottingham

Park's Motor Group, Hamilton

Nissan Shepperton

Lookers Nissan, Chester (new dealership)

Nissan Aldershot

Glynn Hopkins Ipswich

Evans Halshaw, Aberdeen

Evans Halshaw Nissan, Mansfield

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  • 3 weeks later...
  • 4 weeks later...

Evans Halshaw Nissan Bedford - took my car in for P3 service about 5 weeks ago, I supplied 5L Silkolene oil so it cost around £250 for the service. Never got the 0.3L of oil that should have been left back.

At the same time I asked them to look into clicking rear axle issue which upon collection of the car the service advisor said it was a concern. Now I bought the car privately from another forum member and the Nissan warranty had run out by about a year which I explaien to the service advisor. He said unlikely Nissan UK would fix it out of goodwill becuase of this but would call them to fine out and let me know.

 

1 week later no phone call back fom the dealer so I call them to speak to the service advisor and am told he is busy but they will get him to call me back.

 

1 more week passes and still they haven't got back to me. Being busy with work I didn't get time to chase them up untill the end of the when I call them again and ask if they have any news from Nissan UK. This time they say they don't know anything about it but will speak to their warranty guy about and call me back. I ask them if I actually will get a call back this time which they say yes and appologise for not calling me the first time.

 

Another week passes and still no call back :bang: again I myself are busy and don't get time to chase them up untill the end of the week. So I call again and get the service idvisor I originally spoke to who said he was going to phone Nissan UK the first time. Told him I had called a couple of times. He replies he had not been given any messages about my calls which doesn't excuse the fact he said he was going to call Nissan UK in the first place and abviously didn't. I get no appolgy from him about this but he says he will call them now and call me back straight away.

 

I get no callback. :rant:

 

1 week later I was still waiting and also ready to go mental at them! Having worked in the motortrade for almost 10 years it was one of the worst customer service experiences I have ever had. I know I should have chased them up sooner each time after I called but I was just too busy myself. All I needed to know from them was if Nissan UK would sort the problem as a warranty issue out of good faith as it is a know problem. I was pretty sure they were going to say no but I just wanted a simple answer either way so I could make other arrangements if necessary.

 

In the end my wife called them again because she knew that if I did it I would seriously have lost my temper with them. She spoke to a lady and explaine all the calls I had made without any reply, the lady appologised profusely and said that she would book the car in for repair and do it under warranty for the parts but we woulf have to pay for some labour cost (about £175).

My wife said ok and booked the car in for the job to be done.

 

Took a day off work so I could take the car in today for it to be done. Dropped the car off and left.

About a minute later I get a call from the Dealer saying there in no warranty on the car and that the job can't be done under warranty.

 

So I go back I and tell them that their customer service is a total shambles and that all I wanted to know in the first place was whether it could be done under warranty and all they have done is waste my time and a day of my holiday.

Unfortunately I lost my temper with them to the point where the conversation was going no where and I though I might actually punch one of them so I left.

 

Think I'll just stick to using them for servicing, or maybe I'll start using the Nissan Dealer in Milton Keynes and see what they are like.

 

Rant over, just needed to vent some frustration a little.

 

Nat.

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  • 2 weeks later...

Adding Martins of Winchester to the "Good" list.

 

My drivers electric window started playing up on cold mornings a couple of months after buying my car from them. Took it in and they couldn't recreate the fault, so they tried greasing everything up to help. When I mentioned the used warranty only had a month to run the guy there offered to replace the motor the following morning, regardless of whether they'd already solved the problem (they hadn't and the motor was at fault).

 

Didn't charge me a penny for the diagnosis or labour, or even ask to see my warranty document. On both visits they looked at the car straight away. Buying experience was also good :)

 

Good

 

Ancaster South Croydon

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

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  • 2 weeks later...

BAD / TEDIOUS - I rang Bishops in Guildford 3 times in Oct 09 and each time they promised someone would returned my call but never did. More than that, what put me off was that each time I had to ring them back and mentioned that someone was due to call me back but never did, the person on the other end of the line didn't even apologise for their colleague and continued on talking as if I hadn't brought it up! Its a small thing, but to me is an indicator of any companies customer service.

 

I also enquired about a drop in replacement Nismo air filter and was told they aren't a regular item so Nissan dealers don't stock them anymore with this, plus the lack of phone courtesy above I cancelled my service with them and went elsewhere.

 

GOOD - WLMG in Hanwell had the Nismo air filter in stock, booked in for P3 service , MOT and Nismo air filter and other small bits'n bobs came to £562.72 hassle free with great service, sat in the 370z (v.v.nice but not enough of a leap to tempt me out of the 350z for a while - I think that's the GT-R's job!), the Service Manager knew cars and not just Nissan's and what he was talking about and the mechanic was friendly too. I waited a bit longer than expected, but all jobs were done well and all i's dotted and t's crossed properly.

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Just to add another to the Good list. :thumbs:

Mobile Fleetcare, Freeth Street in Nottingham

 

Had bits and bobs done on the Zed. Been very impressed so far. They seem to do quite a few 300ZX and have started doing a few Zeds in the area. Will post an update once i have few more things sorted out.Ask for Mick the chief technician and say Michael with the Zed recommended you.

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  • 3 weeks later...

Good : Arnold Clark Nissan, Glasgow

 

My was zed in for a P2 service at Arnold Clark Nissan in Mount Vernon in Glasgow yesterday. And to say the least, i'm really happy with the service I recieved and would recommend them to anyone.

 

The car seen to straight away, the staff were very polite and professional and to top it off, it only cost me £102 due to my other half's staff discount.

:teeth:

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Adding Martins of Winchester to the "Good" list.

 

My drivers electric window started playing up on cold mornings a couple of months after buying my car from them. Took it in and they couldn't recreate the fault, so they tried greasing everything up to help. When I mentioned the used warranty only had a month to run the guy there offered to replace the motor the following morning, regardless of whether they'd already solved the problem (they hadn't and the motor was at fault).

 

Didn't charge me a penny for the diagnosis or labour, or even ask to see my warranty document. On both visits they looked at the car straight away. Buying experience was also good :)

 

Good

 

Ancaster South Croydon

Arnold Clark Nissan, Glasgow

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

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Platinum Nissan Bath - Good service, seem to be very helpful, friendly and professional,

 

Just took my 2003 JDM in to these guys for my P3 service this Friday just gone. Decided to get the service done there after they very helpully ran a check on the ECU after I got an engine warning light pop up a couple of weeks ago (no charge, complimentary coffee while I waited etc).

 

Took her in at 8 am and was given a little Micra to scoot around in for the day. Got a call just after 2 pm to say she was readyto be picked up whenever I wanted. I crawled through the rush our traffic in Bath and got to them about 5:30 pm and was greeted very warmly and the chap ran through the service report with me.

 

£298 for the full P3 service with a replacement rear brake light bulb being the only additional cost. They'd even washed and cleaned her inside and out, wheels and all.

 

Very pleased, even said they would be more than happy to pick the car up nex time and drop it back, to save me the hassle of fighting through the traffic.

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Good

 

Ancaster South Croydon

Arnold Clark Nissan, Glasgow

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

Arnold Clark, Glasgow

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

Nissan Dartford

westway Kidlington

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Had my MOT at Nissan Arnold Clark in Glasgow today, and they were great.

 

Collected my car at 8:30am from my work, and delivered it back to me by 11:30am with a fresh MOT on it. My 6 year old zed sailed through its MOT with no problems, so i'm very happy.

 

It only cost me £26.50 aswell. :teeth:

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Can you stick westway Kidlington to bad. Imo they are useless and have tried to stack me with unnecessary bills and poor excuses.

 

Tried to claim that the clicking rear axle was my redstuff pads making noises....... finally got Nissan GB to pay for them to fix the clicking axle and all was good. Still a poor show though.

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Can you stick westway Kidlington to bad. Imo they are useless and have tried to stack me with unnecessary bills and poor excuses.

 

Tried to claim that the clicking rear axle was my redstuff pads making noises....... finally got Nissan GB to pay for them to fix the clicking axle and all was good. Still a poor show though.

 

 

you are just as capable to add to list, just copy and paste :wacko:

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Good

 

Ancaster South Croydon

Arnold Clark Nissan, Glasgow

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

Arnold Clark, Glasgow

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

Nissan Dartford

westway Kidlington

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  • 1 month later...

Just got my P1 (level 1) Service done yesterday at Nissan WLMG in Slough. Got to say thanks to the service manager Mark Burton there, got a really good price with him! I supplied oil, they supply oil filter, also got my door locks done as they keep on jamming when it gets to minus degrees (half hour labour), i payed £93.30 for everything! Everyone should go to Slough Nissan to get anything done! I think they will soon have a definate discount for this 350z owners club.

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I think they will soon have a definate discount for this 350z owners club.

I will speak to Mark when I am next in (next week) to see if we can arrange a "proper" discount. At the moment, he kind of does the best deal he can for each job off the cuff which can work out better than a blanket 10% or whatever. Glad to hear they looked after you, did you have a look around the 370z? B)

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Good

 

Ancaster South Croydon

Arnold Clark Nissan, Glasgow

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

Arnold Clark, Glasgow

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

Nissan Dartford

westway Kidlington

Nissan piory park, Hull (cant get any worse!!!!)

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  • 1 month later...
  • 3 weeks later...

Good

 

Ancaster South Croydon

Arnold Clark Nissan, Glasgow

Antelope Banbury

Barnard & Brough, Haywards Heath

Barton Townley Barrow in Furness. Very good price.

Chorley Nissan (Very Good)

Crystals, Lincoln (very good)

Dorchester Nissan (Very Good)

Edgars, Rowrah in West Cumbria.

Fish Bros, Swindon

Harrats Nissan, Sheffield.

Holdcroft Nissan Hanley(Very Good)

Humphris of Oxford

KJM Nissan, Reading

L&G, Manchester

Lockwood and Greenwood, Ashton -u-Lyne (forum discount to)

Lythgoe's, Bolton

Marshalls of Cambridge

Martins, Winchester

Middlehurst

Nissan Dartford

Parks - Ayr

Platinum Nissan, Bath

Sturgess Nissan, Leicester

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Wakefield Nissan (Harratts)

Westover Nissan, Bournemouth

Arnold Clark, Glasgow

Beadles Nissan, Maidstone/Aylesford

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Evans Halshaw Nissan, Mansfield

Evans Halshaw, Aberdeen

Evans Halshaw, Bedford

Glynn Hopkins Ipswich

Lookers Nissan, Chester (new dealership)

Nissan Shepperton

Park's Motor Group, Hamilton

Sunwin, Nottingham

Westway Aldershot

Westway Basingstoke

Nissan Dartford

westway Kidlington

Nissan piory park, Hull (cant get any worse!!!!)

 

Just added Beadles Nissan in Maidstone/Aylesford. Bought my car from there and got a very good deal. They also replaced the radio, body control module and CV's under the extended warranty with no quibbles. Unfortunately the car picked up some scratches while in their care, I think these probably came from a customer to the dealership, they resolved these without any fuss even though i didnt notice them at the time of collecting my car. Overall they have provided a fantastic service :thumbs:

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A good experience to report this week with Westway Nissan Kidlington, near Oxford. £185 for P1 service, then MOT, fix squeaky brakes, squeaky seat, rattling window, flashing airbag light, paint touch-up, all for £260 including the service. No waiting, free brand new courtesy Qashqai (which was like driving a boat after the 350z), and friendly staff. Also several GTRs parked up outside - what a great-looking car!

 

Will definitely be back there next year. The only downside was that if I wanted new tyres they would only sell me the Bridgestones. Going for Vredesteins instead.

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