Evans Halshaw Nissan Bedford - took my car in for P3 service about 5 weeks ago, I supplied 5L Silkolene oil so it cost around £250 for the service. Never got the 0.3L of oil that should have been left back.
At the same time I asked them to look into clicking rear axle issue which upon collection of the car the service advisor said it was a concern. Now I bought the car privately from another forum member and the Nissan warranty had run out by about a year which I explaien to the service advisor. He said unlikely Nissan UK would fix it out of goodwill becuase of this but would call them to fine out and let me know.
1 week later no phone call back fom the dealer so I call them to speak to the service advisor and am told he is busy but they will get him to call me back.
1 more week passes and still they haven't got back to me. Being busy with work I didn't get time to chase them up untill the end of the when I call them again and ask if they have any news from Nissan UK. This time they say they don't know anything about it but will speak to their warranty guy about and call me back. I ask them if I actually will get a call back this time which they say yes and appologise for not calling me the first time.
Another week passes and still no call back again I myself are busy and don't get time to chase them up untill the end of the week. So I call again and get the service idvisor I originally spoke to who said he was going to phone Nissan UK the first time. Told him I had called a couple of times. He replies he had not been given any messages about my calls which doesn't excuse the fact he said he was going to call Nissan UK in the first place and abviously didn't. I get no appolgy from him about this but he says he will call them now and call me back straight away.
I get no callback.
1 week later I was still waiting and also ready to go mental at them! Having worked in the motortrade for almost 10 years it was one of the worst customer service experiences I have ever had. I know I should have chased them up sooner each time after I called but I was just too busy myself. All I needed to know from them was if Nissan UK would sort the problem as a warranty issue out of good faith as it is a know problem. I was pretty sure they were going to say no but I just wanted a simple answer either way so I could make other arrangements if necessary.
In the end my wife called them again because she knew that if I did it I would seriously have lost my temper with them. She spoke to a lady and explaine all the calls I had made without any reply, the lady appologised profusely and said that she would book the car in for repair and do it under warranty for the parts but we woulf have to pay for some labour cost (about £175).
My wife said ok and booked the car in for the job to be done.
Took a day off work so I could take the car in today for it to be done. Dropped the car off and left.
About a minute later I get a call from the Dealer saying there in no warranty on the car and that the job can't be done under warranty.
So I go back I and tell them that their customer service is a total shambles and that all I wanted to know in the first place was whether it could be done under warranty and all they have done is waste my time and a day of my holiday.
Unfortunately I lost my temper with them to the point where the conversation was going no where and I though I might actually punch one of them so I left.
Think I'll just stick to using them for servicing, or maybe I'll start using the Nissan Dealer in Milton Keynes and see what they are like.
Rant over, just needed to vent some frustration a little.
Nat.