Talk Talk

[Daryl]

Im on lates this week,so dont get to see the mrs. Spoke to her earlier,and she said she had signed us up for Talk Talk home broadband and phone line!

Im wondering what people think of Talk Talk. I heard alot of band things a few years ago,but dont know what they are like now.

We are currently paying just over £20 a month,with the BB being with O2 (i have my mobile with them) and our phone line being with BT. Talk Talk is £17 a month,and they pay any canceling fees etc.

Not really keen on changing TBH,as i think what we have now is fine,BB is fast,and phone we hardly use.

[Sarnie]

If your happy with your current set up, I wouldn't change to save £3........

[ATTAK Z]

Talk Talk is OK ..... costs me about £24 a month including line rental and calls

[Stretch]

My opinion of Talk Talk................

 

If Talk Talk were the only telecommunications provider left on the planet I'd consider climbing to the top of the tallest tree and shouting before using them

 

Left without a landline for nearly a month due to their incompetence

[Stew]

I've never had any issue with them. It seems that nobody is happy with the provider if they actually have an issue.

[nixy]

I had Talk Talk a few years ago and they were so dire i went back to BT. When i moved house i thought they might have got their act together and were cheaper than BT so I gave them a ring. They said because of my rural location it would cost me £35 a month for broadband (at least a tenner more than my BT packagage). I tried to explain that i had moved from the middle of nowhere where the telephone exchange is a shed and onto a housing estate in a small town but they didn't want to know and said ANY provider would charge me the same because of being rural. I just went back to BT in the end and have since found out that the previous owner of my new 'rural' house on an estate were with Talk Talk at £19 a month! Total Muppets!

[Daryl]

I have no idea why the mrs signed up for it,but they have said that we can cancel if we want within 14 days,so may take them up on that!

I see no reason to change,as it could all go horribly wrong,and ten cost us a fortune.

[srobrien]

I have heard alot of bad things about talk talk customer service. I used to be a tiscali customer and when they bought them over they called me up to say they had dropped the price of my package from £35 to £25 without prompting. Never had any problems with them since they took over. Pretty happy so far.

 

R

[James B]

CANCEL! CANCEL NOW!!!

 

I can't tell you the stress I had with Talk Talk from non-enlgish speaking Indian call centres to that, even after 4 months they didnt send me the modem I needed and was included in the package.

 

For the love of God CANCEL!

 

O2 are brilliant, but I'm with Virgin 20 meg broadband now and bar the fact it went down for 8 hours yesterday it hasnt skipped a beat in 18 months and the download speeds are blistering!

 

Oh - in case you didn't get the message before....... CANCEL TALK TALK NOW!!!!!!

 

P.S - Women (bar a rare few) should not be allowed to buy anything remotely tech based.

 

One more time - CANCELLLL!!!!!

[Daryl]

CANCEL! CANCEL NOW!!!

 

I can't tell you the stress I had with Talk Talk from non-enlgish speaking Indian call centres to that, even after 4 months they didnt send me the modem I needed and was included in the package.

 

For the love of God CANCEL!

 

O2 are brilliant, but I'm with Virgin 20 meg broadband now and bar the fact it went down for 8 hours yesterday it hasnt skipped a beat in 18 months and the download speeds are blistering!

 

Oh - in case you didn't get the message before....... CANCEL TALK TALK NOW!!!!!!

 

P.S - Women (bar a rare few) should not be allowed to buy anything remotely tech based.

 

One more time - CANCELLLL!!!!!

 

 

PMSL,i know they should not be allowed to buy tech things,i think my mrs was tired,and couldnt be bothered to say no.

Il talk to her tonight,and convince her that we should cancel it all. Just had a look through there info pack,and there is no info on the BB speeds or anything. Which to me sounds like its going to be pony!

[James B]

Stay with O2 - Every independent review if them I've seen rates them as the best. Apart from the download speeds I went with Virgin 20 meg cos you don't need a phone line as it comes though the cable. I don't / need a landline so worked out by far the best for me.

 

I'd consider Virgin if you're in their optic broadband area.

[Ian]

I hate talk talk with a passion

[Ebized]

I'm with o2 (Broadband and mobile business) and no issues and you at least get to speak with someone on our island, unlike when Talk Talk who took over Tiscali Pipex, both of whom were a pain with the Indian call centres.

 

For me its not so much the cost but advice when needed and you can speak to someone who has some commonsense and and you not trying to decipher the broken English being read off a screen....

[Tay]

I had a terrible experience from them. Signed up in January 08, March 08 called them to see what was happening, they said the order was stuck in the system and they will sort it out. Ok

 

End of March, nothing, called them again. They said the order is stuck in the system and they'll get it sorted ASAP and call me with an update. (this was a Thursday afternoon) Heard nothing and Monday morning get a call from a friend on the mobile asking me why my landline is dead.

 

Called the gits at talk talk, they said it's nothing to do with them and that BT have done something, so i called BT. BT said that TT have taken over the line and it's nothing to do with them. Called TT again, they again said BT. Called BT who told me that TT definitely have the line but it's lacking a phone number allocated to it. Called TT with this information and they said no, thats wrong. The week passes, no dial tone and no broadband (as you will appreciate I was fecked off at this point)

 

Called BT over that weekend and asked them if they can sort it out by taking over the line, they said yes if they take over the line they can have it sorted by Monday morning. Fine BT you do that...

 

Monday comes and everything is back to how it was, phone working and i'm able to use my old broadband connection. So I call TT and tell them that i'm not progressing with the order. I get a CC rep telling me i'm outside of the cancellation period but i say as service hasn't resumed i should be able to cancel so cancel, get cut off at that point, called back and asked for disconnections, again cut off. Called back and again cut off. I thought how rubbish and called the following morning, spoke to a supervisor and complained about the day before and get the name of the supervisor + a cancellation ref number.

 

Later in the week i can't create a broadband connection (router just would not connect) and raise a call with my internet provider. 2days pass and the broadband provider are ready to send an engineer as they can't find the cause of the problem. One morning a friend calls me on my mobile and says everytime he calls my landline the answerphone picks up after one ring. I thought thats weird and give it a call and sure enough 1 ring and an answerphone picks up with a recorded voice i don't recognise. I call BT to ask them if they've changed their answerphone and they tell me "you're with Talk Talk sir, you have been for the last 2 days"

 

WHAT the ****???

(the other thing was i opted to change number when i signed up so they should never have ported my old number over when they took over the line)

 

So I call TT to cancel (didn't want them to be my provider after all the hassle i'd had). I talk to a CCrep and he put's me through to cancellations at which point i get cut off. Ring back and ask for cancellations and get cut off. Ring back again and get cut off as soon as i ask for cancellations.

 

I was fuming at this point. So call BT and ask them to take over my line. They say no probs and tell me it will take a few days. as the line is currently active. No problem, I also ask them to put a block on it so that it cannot be taken over by anyone else as i will never again move. They say that it's not possible but they will add a note to the account saying that i wish for the line to remain with BT and not to allow anyone to take it over.

 

The chap at BT opened up an ofcom complaint for me at the same time as i'd explained everything to him when i called and he said i should open up a complaint. I also call by internet provider to close the call and cancel the engineer visit. I explain the situation to them and they just laughed, with a thanks for letting us know.

 

So, BT take over my line and i get an bill from Talk Talk.

 

They had tried to charge me line rental from January (when i originally signed up) to the end of April. I looked at it and thought you're havin a laugh. Sat on the bill cause i just couldn't be bothered to deal with it at the time.

 

Get a call a few months later from Talk Talk chasing payment. (I should have hung up a few times but thought it's not the geezers fault who's calling me) I explained the situation to the geezer and he said he'd look into it and call me. I was hoping never to get a call like my experience when chasing them before but no they want money so get a call the same afternoon.

 

I'm told that they have waived the line rental for January - March but they want the week i was with them and have to pay till the end of the month plus the connection charge and the few calls i made. I reply with, no what you should be saying is that the bill is cancelled as i cancelled the order before you processed and was unaware you were the provider when i made the phone calls.

 

He argues so i say, I'm not arguing about it. Take me to court and i'm happy for a judge to sort it out as i strongly feel i'm right!. Why should i pay for something i was unaware i had as i cancelled before you processed the order???

 

A month later a debt collection agency add £50 to the bill and send me a letter demanding payment. I call them straight away and ask them if they are aware that i'm in dispute with TT? They ask for all correspondence so I email it all off to them. I get a letter 2 days later from them saying case closed.

 

I think wow, thats the end of it but no...

 

a month later another letter comes through from another debt collection agency, demanding payment and threatening to take me to court. I get intouch and they are very rude, telling me i have to pay up as the debt has been sold on to them. I try to explain my case and they don't care. They re-iterate the same thing 'you have to pay so pay up or else' I say fine, I'm happy for a judge to sort it out so send me the court date and we can deal with it there...

 

At this point i call the CAB and they tell me about a SW consumer hotline. I call them and they say don't worry it's scare tactics. They go on to give me some very useful advice. They give me the contact details to the MD of the Carphone warehouse and say i should phone his office.

 

I call and speak to his PA, I explain the situation to her, after listening she apologises and asks for an email. I email and i kid you not in less that one hour she calls me to apologise and tells me that I owe them nothing.

I thank her for sorting it out and she asks me to reply to an email she's sent confirming that I will not be pursuing them any further and that the matter has been resolved to my satisfaction. I reply and job done.

 

I will never ever ever be signing up with Talk Talk, even if they monopolise the broadband market and the government turn a blind eye cause they're getting back handers from them like they are from tesco!

 

I was so annoyed by them that i've even found myself avoiding the carphone warehouse, even when they've had a decent phone deal.

[geoff-r]

Talk Talk have been great for us

[Tay]

I'm with o2 (Broadband and mobile business) and no issues and you at least get to speak with someone on our island, unlike when Talk Talk who took over Tiscali Pipex, both of whom were a pain with the Indian call centres.

 

For me its not so much the cost but advice when needed and you can speak to someone who has some commonsense and and you not trying to decipher the broken English being read off a screen....

 

 

Come on Colin, thats a bit of a generalisation. They are not all that bad I agree that Talk Talk CS are pretty bad from the experience i had but Dell sales and customer support for example are indian call centre based and their English is fine.

[Tay]

Talk Talk have been great for us

 

 

I think Stew says it best. No one is happy when you have a problem. I'm sure if things would have gone smoothly I would be singing a different hymn

[Ebized]

I'm with o2 (Broadband and mobile business) and no issues and you at least get to speak with someone on our island, unlike when Talk Talk who took over Tiscali Pipex, both of whom were a pain with the Indian call centres.

 

For me its not so much the cost but advice when needed and you can speak to someone who has some commonsense and and you not trying to decipher the broken English being read off a screen....

 

 

Come on Colin, thats a bit of a generalisation. They are not all that bad I agree that Talk Talk CS are pretty bad from the experience i had but Dell sales and customer support for example are indian call centre based and their English is fine.

 

I've had enough bad experiences of off-shore call centres that I will opt, wherever possible, for a supplier who does not use their 'services'. Period.

[Danny 350Z]

I've had 2 snotty nosed kids knock at my door the past 2 days trying to get me to "sign up for free Talk Talk broadband" and "we've just rewired your village" and "so you're happy to pay for your broadband blah blah blah?".............Look, cold callers, F*** off! BT works fine, especially on Xbox Live when I'm humping Husky around numerous MW2 maps!

[geoff-r]

Talk Talk have been great for us

 

 

I think Stew says it best. No one is happy when you have a problem. I'm sure if things would have gone smoothly I would be singing a different hymn

 

I agree, I think that applies to everything in life

[Maccaman]

I, for my sins, are with TalkTalk. My broadband drops out numerous times a day and at times is as slow as watching paint dry. I eventually rang the support and got some help but nothing really changed. To be honest I never really followed up to try to get the settings better. A female colleague, when she heard I was going to ring the support line, wished me luck On their forum you can submit your settings to improve the service, which is great if you know how to find them. Many times I wished I had never changed from Sky but we are all wise after the fact. If you are happy with the service & cost of your current provider then stay with it.

Stew has definitely got it right though, just look at everybodys opinions about mobile phones.

[M9O OEY]

Talk Talk is a definite NO NO for me , had a bad experience when changing over to them took a month longer than they said went back to BT in the end

[Tay]

I've had 2 snotty nosed kids knock at my door the past 2 days trying to get me to "sign up for free Talk Talk broadband" and "we've just rewired your village" and "so you're happy to pay for your broadband blah blah blah?".............Look, cold callers, F*** off! BT works fine, especially on Xbox Live when I'm humping Husky around numerous MW2 maps!

 

 

Yep had that a few months ago, I said forget free I wouldn't move to talk talk if they were paying me...The look on their faces....

[Tay]

I'm with o2 (Broadband and mobile business) and no issues and you at least get to speak with someone on our island, unlike when Talk Talk who took over Tiscali Pipex, both of whom were a pain with the Indian call centres.

 

For me its not so much the cost but advice when needed and you can speak to someone who has some commonsense and and you not trying to decipher the broken English being read off a screen....

 

 

Come on Colin, thats a bit of a generalisation. They are not all that bad I agree that Talk Talk CS are pretty bad from the experience i had but Dell sales and customer support for example are indian call centre based and their English is fine.

 

I've had enough bad experiences of off-shore call centres that I will opt, wherever possible, for a supplier who does not use their 'services'. Period.

 

Fair enough i suppose...

[Daryl]

Blimey,thats a fair amount of negative comments!

Well i came home from work early last night,and after a bottle a wine and a curry,the mrs just came out and said that she will cancel the TT contract,and that it was stupid for her to sign up to it! We hadnt discussed it all evening,so fingers crossed,it will not interrupt the service!