kayjay0_7 Posted June 30, 2016 Posted June 30, 2016 Massive thanks to Adrian at Torqen for sorting out a Tanabe exhaust and y-pipe for me , Adrian was very helpful throughout the process and delivery was within days Will definitely be using Torqen in the future Quote
jamez87 Posted July 28, 2016 Posted July 28, 2016 Purchased the d1 spec throttle controller last week and just had the chance to test it out. Just as happy as everyone else is with it, such a good product. The service was spot on though. Was contacted through pm very quickly and all replies were prompt, patient with my payment method and delivery was very quick! I'm still fairly newish to the z world but I'll can easily recommend torqen and I'll using them again! Cheers guys ðŸ‘👠Quote
valy Posted August 3, 2016 Posted August 3, 2016 Thanks Adrian and the team @ Torqen! Placed my order at 2pm on Monday for a DE plenum gasket seal and received it the following day! Great delivery time and service! 1 Quote
GappySmeg Posted August 3, 2016 Posted August 3, 2016 Marvellous service, thanks very much. Clutch bits ordered yesterday morning, arrived today!!!!! 1 Quote
SteveW Posted August 7, 2016 Posted August 7, 2016 Great service from Adrian/Torqen. 10 out of 10. Just bought some Berks decats were delivered super fast and the price was the best I've found! Will definitely buy from again. Thank you 1 Quote
ThreeFiddyZ Posted August 29, 2016 Posted August 29, 2016 (edited) I have to say I'm very disappointed with my experience given the excellent reviews above and also on Torqen's Website. I ordered Discs, Pads and an Air Filter to the tune of £400 on the morning of Friday 19th August. I then contacted Torqen/Adrian on the afternoon of Monday 22nd August as I still hadn't received a delivery update or tracking reference. I was then told the Filter I'd ordered was on back order from Apexi, and that the pads had arrived and the discs would be with Adrian shortly to be sent out. I opted for a different filter and was informed the items should be delivered on the 23rd/24th. It's now the 29th, I still don't have a courier tracking reference, or any update via Email/Phone and I'm still without the items. I'm unable to contact anyone though the Website, and I'm unable to PM Adrian on here as it returns the error that the account is not accepting any further messages his Inbox is full. The only communication I received thoughout the order was a receipt/invoice confirming my account has been debited. I've had no update from Torqen themselves on the status of my order, or an apology for the delay and I was only provided with an update when I contacted Torqen myself, and what I have been promised has not been met. I've tried to be as constructive in my critiscism as I can but it's very frustrating having spent £400 on parts (which isn't a small amount in my eyes) and over a week later I don't even have a courier tracking reference or an order status update/Email communication to show for it. Given the fact that this is my first experience with Torqen I don't think I'll be returning. Edited August 29, 2016 by ThreeFiddyZ Quote
Adrian@TORQEN Posted August 29, 2016 Posted August 29, 2016 Hi, Sorry to see this. I'm in Scotland from last week, signal is very week most of the places, but my colleagues had clear instructions to ship your parts on Wednesday last week. I'm back on Wednesday but just asked them now to ship everything tomorrow for next day delivery. Will call them in the morning to see what happened and why it wasn't shipped as instructed. Sorry for the delay, will be sorted out tomorrow morning! Adrian Quote
Adrian@TORQEN Posted August 30, 2016 Posted August 30, 2016 Update: Now shipped, will be with you tomorrow. Once again apologies for the delay. Cost of shipping will be refunded on my return tomorrow. Also PM should now work, please let me know here if you still have problems. For future reference you can always call us on 075 99 13 99 99, leave a message via our website, Whatsapp, Viber or Live Chat if ON. Thanks, Adrian Quote
ThreeFiddyZ Posted August 30, 2016 Posted August 30, 2016 Adrian, Thank you very much for the quick response and for sorting whilst you're on Holiday; I can appreciate that. Please don't take my feedback as an attack, I was trying to be constructive so I hope it helps in the future. I shall await the parts tomorrow and the refunded shipping 1 Quote
Sized Posted September 13, 2016 Posted September 13, 2016 New carbon bonnet struts arrived promptly and looking good! Great service as usual Adrian, thanks 1 Quote
L3W15 Posted September 14, 2016 Posted September 14, 2016 Service 10/10 communication 10/10 delivery 10/10 Couldn't recommend using Torqen enough !! Customer service from Adrian was top notch, helped with the whole process making the service much more enjoyable to go through. Will definitely be using again in the future ! Quote
RavenDW Posted October 11, 2016 Posted October 11, 2016 Got an undertray for my 350z delivered early last week, but only got around to fitting it on Friday. The tray itself is great. My dad and I had issues fitting it but they were no fault of the tray itself. Quality product from Torqen. I can't imagine replacing the old tray with another plastic one. Just no competition when compared to this one. 1 Quote
Adrian@TORQEN Posted October 11, 2016 Posted October 11, 2016 Thank you, guys, it is much appreciated! Quote
Adam B Posted October 14, 2016 Posted October 14, 2016 Massive thankyou to all at Torqen. Despite supplier problems and a few issues that were completly out of there control they`re tenacity and patience with my whinging got everything sorted. Helpful and informative. Highly recommended. Thanks Torqen Quote
ASemper Posted October 24, 2016 Posted October 24, 2016 Purchased some front pads for the 350 and Adrian was super helpful and patient as usual (y) Cheers mate Sent from my SM-G900F using Tapatalk 1 Quote
joshallen1993 Posted November 24, 2016 Posted November 24, 2016 Purchased a Stillen Y Pipe from Adrian, Excellent Service, Fast Post A******** Thank you 1 Quote
Rich260 Posted November 25, 2016 Posted November 25, 2016 Purchased some SPL parts and a nismo 380RS pedal from TORQEN. Pleasure to do business with, will be using again. 1 Quote
Si8pny Posted January 5, 2017 Posted January 5, 2017 Missed the Christmas deal with the discount on Plenum Spacers. Spoke to Adrian who was happy to let me use a code a day late for the spacer. Super quick delivery and kept me updated all the way. Thank you so much 1 Quote
Mattbowles Posted January 11, 2017 Posted January 11, 2017 Ordered some new spark plugs for my car yesterday at 2.00, plugs arrived this morning, top service as always Adrian. 1 Quote
Dal B Posted January 14, 2017 Posted January 14, 2017 Just received my wing sourced by Adrian from America, exceptional service throughout with constant updates on my order even during the busy holiday period 1 Quote
evilscorp Posted January 24, 2017 Posted January 24, 2017 Hi Adrian, can you check your PM's, think we have a wee issue. Thanks. Quote
LewisH Posted February 6, 2017 Posted February 6, 2017 Received and fitted my red GT-R start button. Excellent service! 1 Quote
Jords Posted February 6, 2017 Posted February 6, 2017 Just spotted this thread, thought I would mention... I've used Torqen once or twice before, excellent service. And on the forum simple no nonsense advice. 1 Quote
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