what an absolute joke!
Every accident I've ever had the worst part has always been the insurance side.
First time I was hit by an illegal immigrant who got 'some boys' to come to the accident site to threaten me. I ended up loosing out as she was illegal with an illegal car so couldn;t blame anyone as technically she didn't exist!
Second time a guy blatantly jumped a red light and slammed into side of me, we had a heated discussion at the roadside and he finally admitted liability, then changed his mind with the insurance company so spent months clearing that up - in the end it went 50/50!
Last time I wasn't even in the car as it was in works carpark, some guy in a transit from place next door left handbrake off and it rolled into side of mine. I even had CCTV evidence (which work took great pleasure in handing to me in a specially designed DVD case complete with review, slow motion shots and attractvie front cover!) and kept getting letters from a solicitor saying i would be held responsable if I didn;t answer the letters - none of which I had received!
touch wood I'll have no more trouble. I sincerley hope you get all this sorted quickly and without too much fuss from the guilty party!