defianty Posted January 25, 2011 Share Posted January 25, 2011 The Zed is getting close to needing a service and although I'll probably go to an independent, I do have a main dealer literally at the bottom of the road where I work. Thought I'd give them a call today to get a price for a P3 service. I was actually stuck in traffic bored, thinking 'who can I call' We've all been there. The call went something like this after asking for the service department. Nissan: "Hello, Toomey Nissan service department, **** speaking, how can I help?" Me: "Hi, can you give me a price for a P3 service for my 350z please?" Nissan: "Yes certainly, [slight pause] is that a Renault? Me (gobsmacked): "Errr, no". Independent it is then So they expect me to hand them over £390 for a service for a car they think is a Renault. Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted January 25, 2011 Share Posted January 25, 2011 Maybe he believed Clarkson about the engine Quote Link to comment Share on other sites More sharing options...
defianty Posted January 25, 2011 Author Share Posted January 25, 2011 Maybe he believed Clarkson about the engine The thought crossed my mind. Quote Link to comment Share on other sites More sharing options...
richt Posted January 25, 2011 Share Posted January 25, 2011 Ha quality! Quote Link to comment Share on other sites More sharing options...
ATTAK Z Posted January 25, 2011 Share Posted January 25, 2011 Silly person lol Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted January 25, 2011 Share Posted January 25, 2011 i went to a toyota garage once where the junior mechanic lifted the front bonnet on my mr2 to check the engine; you should have seen the look of suprise on his face when there was no engine there it was a good garage but i did ask to make sure the chief mech was the only one to work on it. Quote Link to comment Share on other sites More sharing options...
sasha@lazytrips Posted January 25, 2011 Share Posted January 25, 2011 A very similar story happened to me when I drove into a Nissan garage (joint with Renault) soon after buying the car, parked right in front of their showroom (this is a low-end Nissan garage with nothing fancy ever going near it), walk in and ask how much it would be for a service. The guy at the desk looks through the window at my car and goes "I'm sorry. We're only servicing Nissans and Renaults". Needless to say I did a quick runner from there. Quote Link to comment Share on other sites More sharing options...
jerry3167 Posted January 26, 2011 Share Posted January 26, 2011 Abbey Motorsport for me! Quote Link to comment Share on other sites More sharing options...
Sarnie Posted January 27, 2011 Share Posted January 27, 2011 Quote Link to comment Share on other sites More sharing options...
elfman Posted January 27, 2011 Share Posted January 27, 2011 Oh dear! just shows they'll let anyone work there now. Reminds me of when i went to test drive a seat ibiza a couple of years ago and the sales man didn't know how to open the doors..... Quote Link to comment Share on other sites More sharing options...
urabus Posted January 27, 2011 Share Posted January 27, 2011 The Zed is getting close to needing a service and although I'll probably go to an independent, I do have a main dealer literally at the bottom of the road where I work. Thought I'd give them a call today to get a price for a P3 service. I was actually stuck in traffic bored, thinking 'who can I call' We've all been there. The call went something like this after asking for the service department. Nissan: "Hello, Toomey Nissan service department, **** speaking, how can I help?" Me: "Hi, can you give me a price for a P3 service for my 350z please?" Nissan: "Yes certainly, [slight pause] is that a Renault? Me (gobsmacked): "Errr, no". Independent it is then So they expect me to hand them over £390 for a service for a car they think is a Renault. haha.....no jokes.....my local Nissan and Renault dealers/service agents are under the same roof Quote Link to comment Share on other sites More sharing options...
Tommy Kaira Posted January 27, 2011 Share Posted January 27, 2011 Have you noticed if you type 'Toomeys' into your iPhone it auto corrects to 'toilets'. Coincidence??? Quote Link to comment Share on other sites More sharing options...
Tommy Kaira Posted January 27, 2011 Share Posted January 27, 2011 PS. Probert Motors for me. And they are local to you. Quote Link to comment Share on other sites More sharing options...
Ekona Posted January 27, 2011 Share Posted January 27, 2011 To be fair, it could've been that person's first day at work and they might not come from a car background, so wanted to make sure they got everything right for you. Not everyone knows everything about cars, for some people it's just a job. If the work is fairly priced and the person actually carrying out the work knows what they're doing, then who cares if the person on the phone knows chuff all? Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted January 27, 2011 Share Posted January 27, 2011 They probably employ a receptionist/team that handles all calls for that companies range of franchises. Here in Chesterfield you have Gordon Lamb that have Nissan, Renault, Land Rover, Jaguar, and a few others. They at least have seperate numbers to ring depending on the make of car, but other groups such as Autoworld in Chesterfield have one reception number for their range of brands. So you speak to the same person to service your Fiat as you do an Alfa, they are employed for their organisation and administration skills not their car knowledge. Quote Link to comment Share on other sites More sharing options...
glrnet Posted January 27, 2011 Share Posted January 27, 2011 Toomey Basildon by any chance!!? The Zed is getting close to needing a service and although I'll probably go to an independent, I do have a main dealer literally at the bottom of the road where I work. Thought I'd give them a call today to get a price for a P3 service. I was actually stuck in traffic bored, thinking 'who can I call' We've all been there. The call went something like this after asking for the service department. Nissan: "Hello, Toomey Nissan service department, **** speaking, how can I help?" Me: "Hi, can you give me a price for a P3 service for my 350z please?" Nissan: "Yes certainly, [slight pause] is that a Renault? Me (gobsmacked): "Errr, no". Independent it is then So they expect me to hand them over £390 for a service for a car they think is a Renault. Quote Link to comment Share on other sites More sharing options...
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