Whatever the outcome.. we all need it, and a much as they give us the run around, we have to sometimes eat humble pie at times , even when they have been at fault. My son sold his car in Nov, and as he was to remove plate prior to sale to put onto his new z ,, all papers were sent recorded post to Dvla. After 6 weeks he enquired to the delay and was told they never received them. He asked them to check their post records, in which they admitted they had received them but were not up on the system, even after 6 weeks. The final outcome they found all paperwork and told me would have to wait a further 2 weeks. Finally we received the paperwork 8 working days later. Not even an appoligy. Courtesy costs nothing.