bloody cowboys. god it makes me so mad when these things happen. gone are the days when these people take pride in their workplace. theres no excuses . a heat gun and a spreader (filler card) would have removed this lip spoiler no problem, and as for the lining up, this is so easy as the baseplate sits flush with the front edgeof the boot . im not being rude but this looks the work of a trainee strip/fitter. i would tell them of your upset. they must have somebody in authority in a position who can address your concerns otherwise i would tell them that you will be seeking the opinion of trading standards. sorry this happened to you.