I fell out with Nissan Mansfield for exactly the same reason...absolutely appaling customer service. Know exactly where u are coming from mate. What car dealer would just ignore the customer's phonecall messages and pretend as though they never did receive the message on the answering machine. Keep telling them to get someone to return my calls but they never did. Each time i have to voice my dissatisfaction, I actually have to confront them in person. I wonder which business school these people go to. I have never said my previous Audi or BMW were better than the Zed but i can't really fault their customer service.They are miles better..even drop u off and pick u up from work. And u are always kept informed about stuffs. I am not a demanding person and people/traders who knows me here can vouch for that.