We had two cars, a Seat Leon and Seat Altea serviced at the local Seat dealership a couple of months ago.
The difference between the bills was £20, when inspected closer the difference was on the oil.
The part numbers were exactly the same for both cars - not that I expected any different, as they have the same engine, chassis and everything else other than the body panels.
The dealers first answer when I called was - they are different cars so thats why sir - obvously before I enlightened him that I knew a little about the cars in question.
"So what it boils down to is that you charged me £20 more for oil in one vehicle because it has a bigger boot?"
After some "errs" and "erms" they said that it was "menu pricing" set by Seat and thats how the prices were created. I instructed them that if they wanted to see any of our company vehicles again, they had better get someone from Seat to call me and explain why a bigger boot on the Altea warrants £20 more being charged for the same oil.
I got a cheque for the £20 within a couple of days.
They still wont see the cars again though because of their attitude.
£220 for Oil, sump plug and filter.