marzman Posted December 14, 2014 Share Posted December 14, 2014 (edited) Hi all, I've had a fault with my 55" Samsung LED TV for about the last 6 months. It originally started as just the very bottom line of pixels displaying white/green most of the time, but in the last few weeks it has now expanded to take up the bottom 2.5" of the screen. It is picture specific, e.g. if watching a scene where it is mostly dark, but with just on area of light, the horizontal lines would be all dark, with just white/green below the patch of light. I've had the TV apart and I dont believe it's the ribbon cables. I repositioned them with the TV on and could see the artifacts they caused, but they didnt touch the horizontal lines at all. All the capacitors look absolutely fine too. I'm thinking it must be one of the 3x circuit boards inside, but i'm not really sure how to go about diagnosing these now? Each board is in the region of £100+ so i dont want to buy one on a whim! The TV is a Samsung UE55-ES6800, less than 2 years old (but out of warranty). I've considered calling a TV repair man, but thinking about just buying a new TV instead. See brief video, below. http://vid57.photobucket.com/albums/g210/marzman_2006/7D14B2C0-4188-4D7C-A865-48DAA4722301-1461-0000015F60443BA8_zpsef4869ac.mp4 Edited December 14, 2014 by marzman Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted December 14, 2014 Share Posted December 14, 2014 I am sure you could get it fixed but the way TV tech is going it would almost certainly be cheaper or at least not that much more expensive to just replace or upgrade unfortunately.... Or just take out some electrical equipment insurance, wait a month or so and then stick a claim in * * This is of course fraud and is not endorsed by the forum or any of its members, but it is still an option 1 Quote Link to comment Share on other sites More sharing options...
scobie140 Posted December 14, 2014 Share Posted December 14, 2014 Currently waiting on our samsung led tv to either be fixed or replaced under warranty. 3 year old and back light started flickering. They've had it 2 1/2 week and still haven't decided if they are replacing it or repairing it! Told me I'd be lucky if I had anything back by the new year, if it wasn't for the warranty it would probably just be easier replacing it with tv being so cheap these days Quote Link to comment Share on other sites More sharing options...
KyleR Posted December 15, 2014 Share Posted December 15, 2014 Just for future reference, all items bought in the UK carry a 2 year warranty, despite what original manufactures say in the packaging. It's probably the only good thing to come out of being in the EU to be fair. The first year is the manufacturers obligation to carry out warranty work, the second year is the stores. So if you hadn't have opened it up, you may have got it repaired/replaced FOC Quote Link to comment Share on other sites More sharing options...
Grundy Posted December 15, 2014 Share Posted December 15, 2014 Have you tried hitting it? It worked temporarily for my TV, until it broke more 1 Quote Link to comment Share on other sites More sharing options...
Neilp Posted December 15, 2014 Share Posted December 15, 2014 Even though its out of warranty, I reckon Samsung may help you out. The item wasn't fit for purpose and has failed within a timeframe which the TV should have been reasonably expected to last. Quote Link to comment Share on other sites More sharing options...
Stutopia Posted December 15, 2014 Share Posted December 15, 2014 Too late now, but next time if you can buy from richersounds, their 5 year supercare guarantee is the only warrantee I would ever purchase, it's brilliant and cheap and if you don't use it they give your money back!!! http://www.richersounds.com/information/warranties Extract below: "If you use your 5 Year Supercare, we’ll: • Supply you with a free loan unit, so you never have to go without your music/films. • Replace any machine that cannot be repaired with a like-for-like equivalent. • Offer you free routine servicing and maintenance checks as often as you want. • Give you a 45-day cooling off period. If you change your mind within 45 days, we’ll give you a full refund. No questions asked. You may also terminate the agreement at any time during the guarantee period, and get a pro-rata discount. • Cover the specified items for 5 years. As well as all of this, you can claim your money back at the end of the 5 year period if unused. Simply return your unused Supercare policy within one month of the expiration date, and we’ll refund the price of your guarantee." Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted December 15, 2014 Share Posted December 15, 2014 Even though its out of warranty, I reckon Samsung may help you out. The item wasn't fit for purpose and has failed within a timeframe which the TV should have been reasonably expected to last. Very doubtful mate, there is the sales of goods act but electrical goods are excluded I believe, could be wrong... Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted December 15, 2014 Share Posted December 15, 2014 Too late now, but next time if you can buy from richersounds, their 5 year supercare guarantee is the only warrantee I would ever purchase, it's brilliant and cheap and if you don't use it they give your money back!!! http://www.richersou...tion/warranties Extract below: "If you use your 5 Year Supercare, we’ll: • Supply you with a free loan unit, so you never have to go without your music/films. • Replace any machine that cannot be repaired with a like-for-like equivalent. • Offer you free routine servicing and maintenance checks as often as you want. • Give you a 45-day cooling off period. If you change your mind within 45 days, we’ll give you a full refund. No questions asked. You may also terminate the agreement at any time during the guarantee period, and get a pro-rata discount. • Cover the specified items for 5 years. As well as all of this, you can claim your money back at the end of the 5 year period if unused. Simply return your unused Supercare policy within one month of the expiration date, and we’ll refund the price of your guarantee." Yep totally agree I normally don't bother with warranties but Richer Sounds ones are very good, touch wood I have never had to use one though Quote Link to comment Share on other sites More sharing options...
Neilp Posted December 15, 2014 Share Posted December 15, 2014 Even though its out of warranty, I reckon Samsung may help you out. The item wasn't fit for purpose and has failed within a timeframe which the TV should have been reasonably expected to last. Very doubtful mate, there is the sales of goods act but electrical goods are excluded I believe, could be wrong... Nope, had the same issue. Got myself a new screen for free out with warranty. Theres a couple of things that you need to prove but consumer advice will advise on it. Quote Link to comment Share on other sites More sharing options...
Neilp Posted December 15, 2014 Share Posted December 15, 2014 "Before claiming under the Sale of Goods Act it's important to check: how long ago you purchased the television. As a general rule, the older the television, the less likely you are to be able to prove that there was a fault at the time of purchase if it's reasonable to expect this fault at this time. For example, if your TV is more than six years old, it may be likely to develop a fault to see if the part that's gone wrong is likely to be affected by wear and tear If you're outside your warranty period you can still claim from the retailer as your rights are not affected by the expiration of a warranty." Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted December 15, 2014 Share Posted December 15, 2014 Even though its out of warranty, I reckon Samsung may help you out. The item wasn't fit for purpose and has failed within a timeframe which the TV should have been reasonably expected to last. Very doubtful mate, there is the sales of goods act but electrical goods are excluded I believe, could be wrong... Nope, had the same issue. Got myself a new screen for free out with warranty. Theres a couple of things that you need to prove but consumer advice will advise on it. Fair enough mate, good to know Quote Link to comment Share on other sites More sharing options...
Neilp Posted December 15, 2014 Share Posted December 15, 2014 Even though its out of warranty, I reckon Samsung may help you out. The item wasn't fit for purpose and has failed within a timeframe which the TV should have been reasonably expected to last. Very doubtful mate, there is the sales of goods act but electrical goods are excluded I believe, could be wrong... Nope, had the same issue. Got myself a new screen for free out with warranty. Theres a couple of things that you need to prove but consumer advice will advise on it. Fair enough mate, good to know Where's our resident trainee lawyer when you need him? I'll speak with my bro, his specialist is contract & competition law so he should know what approach to take on this one. Quote Link to comment Share on other sites More sharing options...
marzman Posted December 15, 2014 Author Share Posted December 15, 2014 Cool, cheers all. One problem i have is that i bought it from Comet The second problem, is that it was 2 years ago yesterday. :lol: Quote Link to comment Share on other sites More sharing options...
Neilp Posted December 15, 2014 Share Posted December 15, 2014 Lol, where you bought it from doesn't matter. Give Samsung a call. A tv is expected to last probably 5-10 years. 2 is unreasonable Quote Link to comment Share on other sites More sharing options...
Fodder Posted December 15, 2014 Share Posted December 15, 2014 (edited) Lol, where you bought it from doesn't matter. Give Samsung a call. A tv is expected to last probably 5-10 years. 2 is unreasonable Unless of course you've invalidated any manufacturer guarantee by breaking the warranty seal to reseat ribbon cables etc etc.... Edit: sorry wasn't having a pop but all manufacturer obligations are out of the window now a third party repair company maybe able to help. I seem to remember member "toonchris" was in this area of expertise and maybe worth a pm. Edited December 15, 2014 by Fodder Quote Link to comment Share on other sites More sharing options...
comrade Posted December 16, 2014 Share Posted December 16, 2014 Just for future reference, all items bought in the UK carry a 2 year warranty, despite what original manufactures say in the packaging. It's probably the only good thing to come out of being in the EU to be fair. There is no such thing as a EU 2 year warranty. Where the hell do people even got this from originally?? The relevant EU Directive provides that member states must allow at least 2 years for claims to be brought, it does not provide that the goods must last for 2 years. Under the UK law you have 6 years to bring the claim anyway, so this Directive adds nothing to your rights. And you cannot sue a company for breaching a EU Directive anyway, only EU Regulations have that effect. marzman As others have said, contact Samsung, they might fix it for you as a gesture of goodwill. Failing that, Section 14 of the Sale of Goods Act 1979 provides that goods have to last for a "reasonable time". For a 55" TV, that was presumably more than £1k when you bought it, 2 years is not a reasonable time by any stretch of imagination. Contact Comet, but make sure to speak to a manager, or their head office, as the ordinary workers will not have a clue about customer laws. If you will get nowhere with them (most probably), sue them. 1 Quote Link to comment Share on other sites More sharing options...
Fodder Posted December 16, 2014 Share Posted December 16, 2014 Just for future reference, all items bought in the UK carry a 2 year warranty, despite what original manufactures say in the packaging. It's probably the only good thing to come out of being in the EU to be fair. There is no such thing as a EU 2 year warranty. Where the hell do people even got this from originally?? The relevant EU Directive provides that member states must allow at least 2 years for claims to be brought, it does not provide that the goods must last for 2 years. Under the UK law you have 6 years to bring the claim anyway, so this Directive adds nothing to your rights. And you cannot sue a company for breaching a EU Directive anyway, only EU Regulations have that effect. marzman As others have said, contact Samsung, they might fix it for you as a gesture of goodwill. Failing that, Section 14 of the Sale of Goods Act 1979 provides that goods have to last for a "reasonable time". For a 55" TV, that was presumably more than £1k when you bought it, 2 years is not a reasonable time by any stretch of imagination. Contact Comet, but make sure to speak to a manager, or their head office, as the ordinary workers will not have a clue about customer laws. If you will get nowhere with them (most probably), sue them. Comet are no longer trading Quote Link to comment Share on other sites More sharing options...
comrade Posted December 16, 2014 Share Posted December 16, 2014 Comet are no longer trading Bollox, totally forgot about that. In that case, not much point in suing them Quote Link to comment Share on other sites More sharing options...
Fodder Posted December 16, 2014 Share Posted December 16, 2014 Comet are no longer trading Bollox, totally forgot about that. In that case, not much point in suing them also Marzman has opened the screen up so Samsung won't be interested in a goodwill gesture either Quote Link to comment Share on other sites More sharing options...
Ekona Posted December 16, 2014 Share Posted December 16, 2014 Time for an upgrade then! Saw this in Costco last night, and I have to say I was tempted... Quote Link to comment Share on other sites More sharing options...
marzman Posted December 16, 2014 Author Share Posted December 16, 2014 Time for an upgrade then! Saw this in Costco last night, and I have to say I was tempted... There's a 4k Samsung 55" for £1000 out at the moment which is tempting, but to be honest i think it would be a downgrade. Quote Link to comment Share on other sites More sharing options...
Ekona Posted December 17, 2014 Share Posted December 17, 2014 Yeah, I've seen the same one. Trouble is I'm not convinced by 4K just yet, and if I'm getting a new TV I might as well get a bigger one. 60" isn't enough of a leap, so looking at 65" minimum. Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted December 19, 2014 Share Posted December 19, 2014 At least the stupid 3D TV bubble seems to have burst my Samsung will be 4 years old in January, 47" and cost me £800 back then, the same model with 3D was double the price Quote Link to comment Share on other sites More sharing options...
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