The Bounty Bar Kid Posted October 10, 2013 Share Posted October 10, 2013 (edited) So I used Sellmymobile.com to find the best price for selling my old phone and these guys came up top for price. So I went to their site, filled in my details and once I received the freepost envelope, I sent it back but recorded. They had quoted me £56. I then get an email back saying that they've found excessive wear & tear on my phone and will only pay me £22.40. What wear & tear??? Anybody who knows me, knows how anal I am about keeping stuff I own as pristine as possible. It did have one small dent on the top right hand corner but that was it. Anyways, if you decide you don't want to take their offer, you can have it sent back to you for a charge of £8.95. This charge isn't mentioned anywhere on their site, only in the Terms & Conditions, which I should have read. Anyways I'm pi**ed off and wanted to warn others about using this company. They stink. Here are some links I've found about them... http://www.consumera...4phones-Problem http://www.matt-wall...our-money-back/ Daily Record paper - http://www.dailyreco...reduced-1843847 BBC Article - http://www.bbc.co.uk...siness-16652964 http://forums.moneys...=4213777&page=1 http://jenniestamp.c...ycling-company/ http://www.comparemy...com/cash4phones Edited October 10, 2013 by The Bounty Bar Kid Link to comment Share on other sites More sharing options...
maxi-glasgow Posted October 10, 2013 Share Posted October 10, 2013 It's disgusting what these companies get away with, it's just like all these webuyanycar type companies sprouting up. When I had trouble selling my 370Z I tried a few of them and two of them came back with close to what I was looking to sell for, at least £2,500 more than webuyanycar. Just before I went ahead I happened to type their name into google and found reviews of these companies and I'm glad I did, one of them don't clear the funds to you until 4 days after they take your car away, another will send an inspector out, if he finds anything you failed to declare he will make a counter offer, now this can be thousands lower than they originally offered and if you turn it down you need to pay an admin fee of £75!!!!! If you fail to read the terms and conditions properly you can get truly humped. Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted October 10, 2013 Author Share Posted October 10, 2013 It's more about the they will screw you over bit. They knew that the price they offer to people is much lower than deserved. They then rely on the fact that some people won't argue to make their money. I'm awaiting their counter offer, before I decide what step to take next. Link to comment Share on other sites More sharing options...
Ian Posted October 10, 2013 Share Posted October 10, 2013 I recently sold my iphone 4s back to vodafone. They offered me £174 for it, so i sent it back to them using their supplied labels. They recieved it back yesterday and offered me £36 for it because a) it was late the water sensor was activated or missing (they couldnt decide which). Despite the phone being in perfect working order they felt that was a reasonable offer Link to comment Share on other sites More sharing options...
Vlad Posted October 10, 2013 Share Posted October 10, 2013 Facebook is best place to sell phones lol sold my old iPhone4 for £150 cash in about 10mins lol But agree, all them companies are bunch of thieves!!! Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted October 10, 2013 Author Share Posted October 10, 2013 First time using this company, about third time selling my phone online. Other companies have been fine and true to their word. Mazuma being one. 1 Link to comment Share on other sites More sharing options...
glrnet Posted October 10, 2013 Share Posted October 10, 2013 I used Mazuma and had no problems with them at all, mid you that was 2 years ago. Link to comment Share on other sites More sharing options...
M13KYF Posted October 10, 2013 Share Posted October 10, 2013 I'm surprised you didnt do your research before handing over your phone. Thats would be the sensible thing to do. I used orange last time to sell phone and was excellent. Phone wasn't even a orange phone 2 Link to comment Share on other sites More sharing options...
Ewan27 Posted October 10, 2013 Share Posted October 10, 2013 If you're looking to sell any Android phones in the future TBBK then send me a PM. I'll match the best price you're offered on comparison sites Link to comment Share on other sites More sharing options...
Ekona Posted October 10, 2013 Share Posted October 10, 2013 The problem here isn't with cash4phones, it's with BBK not reading the Ts&Cs. Sorry dude, I know you feel hard done by but you didn't have to use them, and they have you all the info they could at the time including the cost to send back, so really I don't see they've done anything wrong here. I agree, their price is a bit miserly, but that's up to them. 1 Link to comment Share on other sites More sharing options...
The Bounty Bar Kid Posted October 10, 2013 Author Share Posted October 10, 2013 Yeah I know I messed up, but so have so many others. Other sites generally seem above board and upfront. These guys don't. No other site has had so many complaints about them and how everything seems to have excessive wear and tear. Link to comment Share on other sites More sharing options...
Ekona Posted October 10, 2013 Share Posted October 10, 2013 I guess that's how they have to make their money these days, as there's now so many different companies offering the same service. Isn't really fair though, but I guess it beats messing around with people on eBay. Link to comment Share on other sites More sharing options...
HaydnH Posted October 10, 2013 Share Posted October 10, 2013 Ts & Cs usually have to be reasonable, they couldn't put in there "if you wish to get your phone back you'll have to give us your car as payment" for example, if they did it wouldn't hold up in court. The question is whether them having the right to inspect the phone and alter their offer price is fair and if £8.95 is a reasonable cost to process and send the phone back to you, really I think that is pretty reasonable. Maybe the practices of under offering almost every phone regardless of condition are a bit shady though. Link to comment Share on other sites More sharing options...
rtbiscuit Posted October 10, 2013 Share Posted October 10, 2013 My wife recycled hers in the shop, they gave her cash out the till. Was in phones4u. Link to comment Share on other sites More sharing options...
Richie-B Posted October 10, 2013 Share Posted October 10, 2013 when i sold my old iphone i used mazumba mobile or what everythey are called.... no hassle at all.... The phone had a few light scratches but it wasnt an issue Link to comment Share on other sites More sharing options...
keiran D Posted October 10, 2013 Share Posted October 10, 2013 they pulled this exact same trick with my brother. they claimed the screen was smashed, the way he packed it there is no way it could have smashed Link to comment Share on other sites More sharing options...
spursmaddave Posted October 13, 2013 Share Posted October 13, 2013 I don't think its disgusting, if your too lazy to sell your phone on eBay or to a friend etc and see ££ signs then suck it up when you get ripped off... Sent from the Jaaaaaag at the golf club YAAAARRRRRRRPPPPPPPPPP 1 Link to comment Share on other sites More sharing options...
keiran D Posted October 13, 2013 Share Posted October 13, 2013 I don't think its disgusting, if your too lazy to sell your phone on eBay or to a friend etc and see ££ signs then suck it up when you get ripped off... Sent from the Jaaaaaag at the golf club YAAAARRRRRRRPPPPPPPPPP great view on ripping people off, well done. Link to comment Share on other sites More sharing options...
HaydnH Posted October 14, 2013 Share Posted October 14, 2013 I don't think its disgusting, if your too lazy to sell your phone on eBay or to a friend etc and see ££ signs then suck it up when you get ripped off... Sent from the Jaaaaaag at the golf club YAAAARRRRRRRPPPPPPPPPP great view on ripping people off, well done. Sounds like business to me. Link to comment Share on other sites More sharing options...
keiran D Posted October 14, 2013 Share Posted October 14, 2013 lets call the bbc and inform them there is no point in bothering with watchdog anymore then as its only business. Link to comment Share on other sites More sharing options...
Ekona Posted October 14, 2013 Share Posted October 14, 2013 Are you being deliberately obtuse, or is it purely a by-product? Report this to Watchdog if you like, watch them laugh in your face. The company have done nothing wrong here. Link to comment Share on other sites More sharing options...
HaydnH Posted October 14, 2013 Share Posted October 14, 2013 Are you being deliberately obtuse, or is it purely a by-product? Report this to Watchdog if you like, watch them laugh in your face. The company have done nothing wrong here. I agree, as I said above, it maybe a little shady but it's not illegal. Having said that I'd like to see what they do with an absolutely mint phone in it's original box with all the manuals etc. Link to comment Share on other sites More sharing options...
Ekona Posted October 14, 2013 Share Posted October 14, 2013 Probably drop it and then offer you less See, if they did that then that would be Watchdog-worthy, but otherwise it's just a normal business. Link to comment Share on other sites More sharing options...
rabbitstew Posted October 14, 2013 Share Posted October 14, 2013 I didnt think anyone in their right mind used these "cash for your expensive mobile" places! I always bung my old phones on ebay, with an accurate description and get the market price for them. Link to comment Share on other sites More sharing options...
keiran D Posted October 14, 2013 Share Posted October 14, 2013 (edited) read my comments again and work it out for yourself. I didn't say i was gonna report it to watchdog, you do have a grasp on sarcasm right? I'm saying that if people take the view that its just business, then are they taking that view on all underhand, dishonest companies. and from reports from customers using them, and a family members experience they are claiming perfectly good phones as being damaged. I feel that's not acceptable regardless of the reasons why someone choses to use a such a company. Edited October 14, 2013 by keiran D Link to comment Share on other sites More sharing options...
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