From A to Zed Posted February 8, 2011 Share Posted February 8, 2011 Hi all, I am not one to complain, more the type of person who will take my business elsewhere and move on. However, on this occasion I have stumbled across a right bunch cowboys so I thought I should share my experience with my fellow members. The bottom line is, do not buy anything from this company; http://www.jperformance.co.uk/ Upon scraping a low kerb to make room for an emergency response vehicle Last September I was desperate for a new Y pipe to get through my MOT as it was damaged. Unfortunately there was a major shortage of Y pipes around at the time so I opted to install my original cats and buy a cheapo Y pipe as speed was of the essence. Jperformance advertised Y pipes as ‘in stock’ on their website and promised a 24 hour turnaround. Foolishly I ordered on-line using my debit card without carrying out any further due diligence on the company. The website seemed professional enough so no problem right… How naive am I? After a week, and then another week of waiting I had heard nothing and my car was now off the road as the MOT ticket had expired. When I visited the ‘contact us’ section of Jperformance’s website it become apparent that things were looking a little ‘odd’ as they did not quote a telephone number, address or even a VAT or company number. The only option available is to use their own ‘on screen messaging portal’ which apparently sends them a communication. I sent four very polite and courteous emails but never heard back from them, not a word. On each occasion their website confirmed that my message has been sent successfully. Obviously you have record of this. Before anyone asks, yes I did check my junk email folder and I have used the same hotmail address for over ten years with no such problems to date. 18 days after submitting my order I received the following email from Jperformance: > Date: Fri, 1 Oct 2010 08:46:19 +0100 > Subject: Re: Enquiry from JPerformance > From: sales@jperformance.co.uk > To: matt_XXXXXXXXX@hotmail.com > > Hi Matthew > > I have sent you an email last week from our accounts address; accounts@jp... > > as i couldnt open the last email you sent, it went to the spam box. > > did you get this email? > > yours > Zara Odd that my message sent through their web portal (not from my email) should be sent to their spam box… I followed up with another polite email and used their portal again but I never heard from them since. After five months I think it’s safe to assume that they have stolen my money. Aside from referencing their website my Google and Yahoo searches have proved fruitless in attempting to contact Jperformance. I have found similar issues reported on the Lancer forum so be warned. I am not particularly savvy (or indeed street-smart) when it comes to tracking people or firms down so I have given up. I have traded with Abbey Motorsport and Sarah at Chilli Red since and both transactions (as always) have been a pleasure. Please take note and stick with our tried, tested and trusted traders. Best regards, Matt Mods - I have not posted a 'moan' before so I apologise if this is in the wrong section or not appropriate. Quote Link to comment Share on other sites More sharing options...
Neilp Posted February 8, 2011 Share Posted February 8, 2011 Sorry to here this bro! Cheers for the heads up. Time to take it to small claims court i reckon. There's new laws out to protect online buyers now I'm sure. Call consumer direct for info Quote Link to comment Share on other sites More sharing options...
M13KYF Posted February 8, 2011 Share Posted February 8, 2011 I never buy anything from a company who doesn't have a phone or postal address. I cant see anything on companies house listed under JPerformance so would need to know the registered name. Quote Link to comment Share on other sites More sharing options...
Ekona Posted February 8, 2011 Share Posted February 8, 2011 Looks like others have been stung as well searching the interwebs. 01312 082 025 has been listed as a possible phone number for them, worth a shot? Quote Link to comment Share on other sites More sharing options...
From A to Zed Posted February 8, 2011 Author Share Posted February 8, 2011 You're spot on Mike, however I was in a rush and foolishly trusted them. Sadly there are no contact details given on their site, just this; http://www.jperformance.co.uk/contact_us.php … which is of little use as they never respond!! At least this serves as a warning to others. Matt Quote Link to comment Share on other sites More sharing options...
midzt Posted February 8, 2011 Share Posted February 8, 2011 Thanks for the warning. I remember seeing JPerformance stuff on the Civic forums but just looking browsing and searching back on the forums there doesn't seem to be much about them since a couple of years ago. I know people did talk about getting decats for the EP2 from them. Site and logo seem to have changed from what I remember it being though. Logo used to look like this: www.jperformance.co.uk/Other/hondatuninglist.pdf Quote Link to comment Share on other sites More sharing options...
SunGodRA Posted February 8, 2011 Share Posted February 8, 2011 did some snooping - try this email address: msn@jperformance.co.uk Quote Link to comment Share on other sites More sharing options...
Chris`I Posted February 8, 2011 Share Posted February 8, 2011 They also have this email address listed on the site - wholesale@JPerformance.co.uk and accounts@jperformance.co.uk Quote Link to comment Share on other sites More sharing options...
Chris`I Posted February 8, 2011 Share Posted February 8, 2011 Bit of googling http://www.lancerregister.com/showthread.php?t=184316 they trade on Ebay as jpsales-online, apparently the owner is Charlie Kelly and the company is based in Antrim Quote Link to comment Share on other sites More sharing options...
Ebized Posted February 8, 2011 Share Posted February 8, 2011 That was back in 2008 Chris Quote Link to comment Share on other sites More sharing options...
Chris`I Posted February 8, 2011 Share Posted February 8, 2011 That was back in 2008 Chris Yeah cant seem to find anything recent about them. Whole host of problems around 2008. Cant seem to find them on ebay now Quote Link to comment Share on other sites More sharing options...
From A to Zed Posted February 8, 2011 Author Share Posted February 8, 2011 Thanks Chris, I have tried using those email addresses in the past and despite my read receipts coming back as confirmed I have never back. I am possibly too polite for my own good or these guys really have their heads in the sand! I will drop them a final note today threatening to chase payment via the small claims court. Oh and Dan thanks for the telephone number. I have seen that tread but the number bounces to voicemail and you can probably guess what happens… Radio silence. Nice wheels by the way :-) Matt Quote Link to comment Share on other sites More sharing options...
jimbadman Posted February 8, 2011 Share Posted February 8, 2011 Same name as the company who bought my White 350z on 13k miles and the week after it was for sale with 7k miles on it. I wonder if they are connected. Quote Link to comment Share on other sites More sharing options...
Wasso Posted February 8, 2011 Share Posted February 8, 2011 I've found the following so far. I also have access to credit checking facilities, so I will be undertaking more searches for you. I'll find something!! Domain name: jperformance.co.uk Registrant: C Kelly Registrant type: UK Individual Registrant's address: The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service. Registrar: Fasthosts Internet Ltd [Tag = LIVEDOMAINS] URL: http://www.fasthosts.co.uk Relevant dates: Registered on: 06-Nov-2006 Renewal date: 06-Nov-2012 Last updated: 02-Dec-2010 Registration status: Registered until renewal date. Name servers: ns1.terrassl.net ns2.terrassl.net Quote Link to comment Share on other sites More sharing options...
Wasso Posted February 8, 2011 Share Posted February 8, 2011 Charlie Kelly - Based in Ireland (Antrim) - Still searching for more.... Quote Link to comment Share on other sites More sharing options...
From A to Zed Posted February 8, 2011 Author Share Posted February 8, 2011 Thanks Wasso, that is very kind of you. This is quite interesting... Last updated: 02-Dec-2010. It proves they are still active. I am almost tempted to order the cheapest item they sell in order to obtain their address! Quote Link to comment Share on other sites More sharing options...
Wasso Posted February 8, 2011 Share Posted February 8, 2011 Well, I am struggling to find the business, although I have found some forum activity. www.reallymeansounds.com (RMS) Here's something about his activity on RMS Total Posts: 113 Posts Per Day: 0.08 Find all posts by JPerformance Find all threads started by JPerformance Visitor Messages Total Messages: 0 Most Recent Message: Never Visitor Messages for JPerformance Post a visitor message for JPerformance General Information Last Activity: 03 February 2011 16:42 Joined: 27 April 2007 Referrals: 0 Something that made me laugh whilst searching: JPerformance - Friends JPerformance has not made any friends yet Quote Link to comment Share on other sites More sharing options...
From A to Zed Posted February 8, 2011 Author Share Posted February 8, 2011 Cool Wasso, I have just found that too. I am now a proud member of RMS and Charlie is about to receive a new PM Quote Link to comment Share on other sites More sharing options...
From A to Zed Posted February 8, 2011 Author Share Posted February 8, 2011 Wasso you joined up too! Thanks so much for your help today. Matt Quote Link to comment Share on other sites More sharing options...
martinmac Posted February 8, 2011 Share Posted February 8, 2011 There are only two C Kellys in the phone directory over there. Quote Link to comment Share on other sites More sharing options...
Wasso Posted February 8, 2011 Share Posted February 8, 2011 Wasso you joined up too! Thanks so much for your help today. Matt No worries, it's kinda my day job. I'm a credit manager at work so need to investigate certain people that "disappear" I could possibly obtain a trace on the fella, but seeing there activity around him that may not be required. The company name is not listed at the Irish Companies house, neither is he a director of any other businesses. I just wish you good luck, especially if you wish to take action via a small claims court which will be costly due to his business being in Ireland. Glad to help though. That's what this forum is all about. Quote Link to comment Share on other sites More sharing options...
martinmac Posted February 8, 2011 Share Posted February 8, 2011 Well done mate, once again a great example of why this place works. Quote Link to comment Share on other sites More sharing options...
Chilli Red Posted February 8, 2011 Share Posted February 8, 2011 Hope you aren't too much out of pocket I just struggle to understand how some people can sleep at night. Quote Link to comment Share on other sites More sharing options...
Ricey Posted February 8, 2011 Share Posted February 8, 2011 No worries, it's kinda my day job. I'm a credit manager at work so need to investigate certain people that "disappear" . Nothing gives me quite as much satisfaction as tearing a customers life apart and unfurling all the fibs.........handy crossover skills for chasing down any cretin who's stupid enough to put too much info on the net about themselves too Quote Link to comment Share on other sites More sharing options...
Wasso Posted February 8, 2011 Share Posted February 8, 2011 Fair point Ricey but this chap is defrauding his customers, and by what I've been reading there's a large number of people on the web who've been stitched up. It's quite costly to take legal action between UK and Irish soil. You would be required to obtain a Irish solicitor, using Irish courts and if needed visits to Ireland. It's a really sticky situation as there's no address or company registration, so to retrieve any monies owed could be very difficult. Charlie Kelly knows what he is doing, but strangely enough he wants his business to succeed as he's been trading over 5 years. Quote Link to comment Share on other sites More sharing options...
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