Demon-Tweeks

[Ceejay29]

Just a heads up for those who are considering purchasing parts/items through Demon-Tweeks (who I believed to be a reputable dealer). I ordered a set of coilovers from them over six weeks ago and was promised dispatch and delivery within 10 working days. This was extended by two weeks, which I accepted. Disappointed to reveal that I still haven't taken delivery despite a number of promises. Customer service are also impossible to get hold of. It would appear that I am not the only one experiencing issues;

 

https://www.facebook.com/DemonTweeks/reviews/

 

Make sure to confirm stock over the telephone before ordering

[GMballistic]

I've ordered plenty of things from Demon Tweeks starting way back in the late 90's & as recently as last year but I've never had any problems, ...surprised to read all the problems customers are having with them tbh.

 

Hope they buck their ideas up. Good luck getting your parts.

[Ekona]

What did you order?

 

DT are usually a tad expensive, but I've never found their service to be anything other than excellent, especially when I've had cause to have a moan.

[Fodder]

I've never had any issues but then I'm only 20 minutes away and am able to pop in.

 

I did have to order wheels a few years back which were an order item and they kept me up to date, the only issue I had with that order was the workshop booking as i booked 4 wheel alignment along with the wheel fitting and it took 4 hours eve though they said they could do it in my lunch hour.

 

This was around 5 years ago though.

[Ricey]

Pretty much the best supplier around our area. Surprising that you're having problems in honesty

 

Sent from my SM-G925F using Tapatalk

 

 

[RobPhoboS]

In this case isn't this more to do with the company that make the parts rather than the middle man so to speak ?

Like MeisterR had about a 12 week wait on their group buy, and I've seen Bilstein also had a big waiting time last year for their B6/8 shocks (I had to wait about 8 weeks).

[Ceejay29]

I ordered a set of coilovers at a competitive price. Yes I am very surprised to be experiencing issues with Demon-tweeks. It is rather annoying, and considering their recent feedback, I felt obliged to notify potential customers/fellow zedders on here. Appears to be a regular occurrence.

 

I accept that they are a 'middleman', although they do have a duty to abide by their terms and to surely review their lead times against those of their suppliers. Despite recent correspondence, Demon-tweeks still fail to update their delivery estimation of 10 days. It is misleading.

[Ekona]

What coilovers did you order? Who at DT did you speak to when you rang them?

[Richf]

I bet the coilovers have long lead times from the manufacturer or distributor

 

No excuse for the lack of communication of course but some of these lead times are 10-12 weeks

[RobPhoboS]

I accept that they are a 'middleman', although they do have a duty to abide by their terms and to surely review their lead times against those of their suppliers. Despite recent correspondence, Demon-tweeks still fail to update their delivery estimation of 10 days. It is misleading.

 

Well that might be the normal 10 days when the manufacturer has them in stock and sends them to DT, then to you.

If the manufacturer is giving them the run around what are they meant to do ?

It's always worth asking if stuff like this is actually in stock, and if not what is the likely lead time on it.

[nissanman312]

I bet the coilovers have long lead times from the manufacturer or distributor

 

No excuse for the lack of communication of course but some of these lead times are 10-12 weeks

 

I better get my order in

[Ceejay29]

I accept that they are a 'middleman', although they do have a duty to abide by their terms and to surely review their lead times against those of their suppliers. Despite recent correspondence, Demon-tweeks still fail to update their delivery estimation of 10 days. It is misleading.

 

If the manufacturer is giving them the run around what are they meant to do?

I would have thought that there were contractual obligations and clauses in place to prevent this from happening and in such events mediation would occur in order to compensate parties.

[Ceejay29]

What coilovers did you order? Who at DT did you speak to when you rang them?

Tein Monosports Dan.

 

I have spoken with an Adam over email and another chap, maybe Craig, over the telephone.

 

I understand the problem DT face, would just appreciate transparency.

Edited April 29, 2016 by Ceejay29

[nissanman312]

Tein monosports?

 

Are they the ones with electric damping

[Ekona]

You need the separate EDFC kit, but yes they're compatible.

 

Craig's normally pretty decent there, I wonder if it's a Tein thing and he's pulling his hair out as much as you?

[nissanman312]

I'm just about to order my kW v3 threw them I've always found them fine

 

Hope you get it sorted

 

 

[Ceejay29]

I'm just about to order my kW v3 threw them I've always found them fine

 

Hope you get it sorted

Cheers buddy; give them a call first.

[nissanman312]

I'm just about to order my kW v3 threw them I've always found them fine

 

Hope you get it sorted

Cheers buddy; give them a call first.

 

One of my pals friend works there so happy days