How do you moderate it only knowing one side of the story? We (team) will only have one side of a story and will a trader put forward their side?????
I can only seeing this ending in tears.
It will take some effort.
1, Member complains to mods with full story
2, Trader gets notified, and a chance to reply to mod.
3, Mod makes a call on it and possibly talks to member again
4, Mod make the call to approve thread or not
Simples... If the trader doesn't put their side to the story forward, well ... No expert but to me that would be an approved thread
So the same as now then.
The people affected can easily post up at the moment if they choose to. Most don't though.
Well maybe if it was a place for it there would be more posts / threads? And also easier for new members that hasn't seen the old threads to 'catch' up on things? The threads I've seen are buried somewhere...