Kylefly Posted September 23, 2013 Share Posted September 23, 2013 Hi guys, what do you make of this... A while ago I noticed a nasty knocking noise from the engine, anyway long story short CS were good enough to have a look for me and the conclusion was it would be very expensive to investigate and fix. They recommended I spoke to the garage I purchased it from. They agreed to look at it last Thursday, saying they would contact me Friday lunchtime. They never did so I phoned them up and asked what was going on. They said they were still looking at it and would get back to me today, they didn't. I'm going to phone them in the morning. My understanding of the problem is that I couldn't possibly have caused this kind of engine wear in the short time I've owned the car. My warranty is parts only, but I don't want them to try and charge me huge labour costs. What legal rights do I have here? I have a list as long as my arm with other faults I've noticed, overall I haven't enjoyed the car and I've barely used it. I'm not happy at all and at the moment I'm having to borrow my dads car to get around... Thanks in advance for any input Quote Link to comment Share on other sites More sharing options...
4RE Leather Posted September 23, 2013 Share Posted September 23, 2013 Can you elaberate please? Age of car. Mileage How much you paid (If that's not intrusive) Did you test drive it 1st? Loads of people on here better qualified than I but they need the whole story:) Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 03 import, 53,000 miles. It was overpriced at £7000 but I got a really good part ex deal which made it reasonable and I did test drive it. (The noise can't be heard in the car). I noticed when I dropped it off how loud the main road was where the garage is when showing himthe noise so I could easily have missed it at time of purchase... Cheers Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 23, 2013 Share Posted September 23, 2013 How long ago did you purchase it? What does CS think the problem is? Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 End of July but have hardly used it as I had a problem at the start with it cutting out! (Was a dirty throttle body in the end) CS said its coming from the rear right side of the engine, possibly cams? Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted September 23, 2013 Share Posted September 23, 2013 could be anything from a piston on the way out, tot eh bottom end, or a tappet issue? I'd have more luck guessing a number you're thinking of between 1 and a 100. wait to see what the garage says before making any decisions. then its a case of speaking yo your warranty company and see if the warranty is worth the paper its written on. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 I'd be more than happy with a fix but going on what CS said it could be a big job. Would I be within in my rights to expect this type of work without being charged? I always thought a warranty is an extension of my statutory rights? A car should be fit for purpose right? Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 23, 2013 Share Posted September 23, 2013 I'd say your pretty safe. Is this the first time you've brought the matter to their attention? If not, why did you not do so earlier? Not trying to be a pain, I'm just asking the same questions you'll be asked in court. Quote Link to comment Share on other sites More sharing options...
MITZ@CougarStore Posted September 23, 2013 Share Posted September 23, 2013 Kyle, speak to the garage tomorrow morning, don't wait for them to call you and see what they come back with... Quote Link to comment Share on other sites More sharing options...
glrnet Posted September 23, 2013 Share Posted September 23, 2013 How many miles have you done in it since you got it? Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 Will do, I'm going to keep on at the now. I gave them the chance to phone today but thats twice now they haven't got back in touch after they said they would.... Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 How many miles have you done in it since you got it? Less than 1000. Most of that was done before it started cutting out and after I noticed this noise I stopped using it Quote Link to comment Share on other sites More sharing options...
HORNZEE Posted September 23, 2013 Share Posted September 23, 2013 Good luck hope you get it sorted soon I've had mine 6 months now and loved every minute of it fantastic cars Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted September 23, 2013 Share Posted September 23, 2013 £7k for an 03 JDM..That's a rip off regardless of the value of your trade in..!!! Quote Link to comment Share on other sites More sharing options...
HAMLNJ Posted September 23, 2013 Share Posted September 23, 2013 The knocking... At what revs is it consistent? Do you get a flurry of slight knocks when you turn it over at cold? Quote Link to comment Share on other sites More sharing options...
14N Posted September 23, 2013 Share Posted September 23, 2013 Hope you get it sorted Kyle. Let us k ow what they say tomorrow. There are a lot of experienced folk on here that'll be willing to offer advice, but knowing what you and the garage are dealing with first will be key. Best of luck mate. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 23, 2013 Author Share Posted September 23, 2013 Cheers guys As for the knocking there is a flurry of knocks when started from cold and then at around 2-2500 rpm it becomes noticable and kind of only happens under light acceleration e.g. in neutral tapping the gas pedal in this rev range produces a nasty kind of rolling knocking sound. And with regards to price, they offered £2000 more than any other garage had for my car at the time so in my opinion was worth it. I knew the price was over the top but decided to look at it anyway and was then surprised at the amount they offered but I guess thats the trick! Quote Link to comment Share on other sites More sharing options...
HAMLNJ Posted September 23, 2013 Share Posted September 23, 2013 Different ball game but i had a Mondeo that started knocking at 1900 -2000. It then creeped up to 2200 then 24000 and so on. My garage laughed and started running away as a joke. I really hope you get it sorted. Horrible situ to be in. Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted September 23, 2013 Share Posted September 23, 2013 Cheers guys As for the knocking there is a flurry of knocks when started from cold and then at around 2-2500 rpm it becomes noticable and kind of only happens under light acceleration e.g. in neutral tapping the gas pedal in this rev range produces a nasty kind of rolling knocking sound. And with regards to price, they offered £2000 more than any other garage had for my car at the time so in my opinion was worth it. I knew the price was over the top but decided to look at it anyway and was then surprised at the amount they offered but I guess thats the trick! It is the trick, because when you come to sell your car it will be worth far less than the £2k extra you got on your trade in...also unfortunately sounds like they offloaded a car that had a serious problem. As a fellow Zed owner I hope you find the problem, lots of good advice on here. Quote Link to comment Share on other sites More sharing options...
evilscorp Posted September 23, 2013 Share Posted September 23, 2013 Fuel damper regulator thing(attached to the end of the fuel rail)? If you mean the right side of the engine when facing it, I.e. passenger side. I think these can go bad and cause noise. Can you get under the car while the engine is running so you can pin point the area better? Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 Fuel damper regulator thing(attached to the end of the fuel rail)? If you mean the right side of the engine when facing it, I.e. passenger side. I think these can go bad and cause noise. Can you get under the car while the engine is running so you can pin point the area better? No, the cars at the garage at the moment. Just phoned them up, it was diverted to the blokes house to which he said he didn't know what was going on because hes not in today or yesterday. Which is nice because he was the one who said he'd phone me yesterday. Got told to phone back at 9:30 when the phone shouldn't be diverted, odd been as they open at 8:30..... Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 24, 2013 Share Posted September 24, 2013 I'd say your pretty safe. Is this the first time you've brought the matter to their attention? If not, why did you not do so earlier? Not trying to be a pain, I'm just asking the same questions you'll be asked in court. Quote Link to comment Share on other sites More sharing options...
glrnet Posted September 24, 2013 Share Posted September 24, 2013 Fuel damper regulator thing(attached to the end of the fuel rail)? If you mean the right side of the engine when facing it, I.e. passenger side. I think these can go bad and cause noise. Can you get under the car while the engine is running so you can pin point the area better? That's more of a ticking noise. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 I'd say your pretty safe. Is this the first time you've brought the matter to their attention? If not, why did you not do so earlier? Not trying to be a pain, I'm just asking the same questions you'll be asked in court. Well to begin with I don't really like complaining etc for the smaller stuff but when I noticed this noise I asked around on this forum for help. CS offered to look at it but couldn't fit me in for a while, all this I've explained to the garage already. I said I wanted a specialist's point of view which I think is fair enough, plus it is still in warranty. Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 24, 2013 Share Posted September 24, 2013 That wasn't my question. What I'm trying to get at it is how quickly you went back to the garage, as that could help or hinder you should you need to take this further. Again, is this the first time you mentioned it to them? Bearing in mind it's still under warranty, why did you not go back to them sooner? You went to the effort of asking here and going to CS, so clearly it was bothering you. Quote Link to comment Share on other sites More sharing options...
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