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reeceybeaney

Supercharged 370z Junction 17

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If you want a supercharged z  that's got a1 parts and a1 history

Then speak to @Sim his is for sale for the right price 

 

Mine will also be available Soon I just cant bring myself to let it go just yet 

Maybe in the new year 

 

Both great cars with good parts his is a gtm kit mine is stillen kit but air to air 

 

Mine is the same grey as the junction 17 car 

Edited by nissanman312
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Owner's name is Bill Purcell and work was done at Horsham Developments so give them a call. Sometimes, just sometimes junction 17 aren't bad. I sold my 350z to them as they offered the right price. Nothing wrong with it.

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OP from what I understand of J17 (and there is a long thread of horror stories of them) is that you can have a good experience buying IF nothing goes wrong with the car. If you do have a problem they will mess you around, fob you off, tell outright lies contravening the CRA 2015 so on and so forth. If you are confident of buying a car from them and not having to go back then go for it, if you do have to go back, can't say people didn't warn you...

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Just went to go look at a cayman s and nearly lost my rag with the fella. Said it had full porsche/specialist service history and turn up after 2 hours drive and it hasn't been serviced in 15k miles and 4 years... Needed a major service with spark plugs, didn't was to service it or health check it, didn't want to knock any money off and it was over priced to start off with if it was clean!

 

Bloody nightmare looking for cars :headhurt:

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16 minutes ago, reeceybeaney said:

Just went to go look at a cayman s and nearly lost my rag with the fella. Said it had full porsche/specialist service history and turn up after 2 hours drive and it hasn't been serviced in 15k miles and 4 years... Needed a major service with spark plugs, didn't was to service it or health check it, didn't want to knock any money off and it was over priced to start off with if it was clean!

 

Bloody nightmare looking for cars :headhurt:

That's it im keeping mine

You have put me off again lol

 

 

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Do J17 carry out their own warranty repairs or use a third party? What could you possibly go back to J17 or any retailer for after a vehicle purchase? 

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2 hours ago, davey_83 said:

Do J17 carry out their own warranty repairs or use a third party? What could you possibly go back to J17 or any retailer for after a vehicle purchase? 

No I think they use a warranty company which doesn't honour their warranty. Well that was my experience anyways! 

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Surely for any vehicle faults, the owner would speak to the warranty provider if still within the period. Granted some warranty companies will be easier to deal with than others but unless they're owned by Junc17 it's not really the retailers fault if they choose to sidestep their responsibility. Of course could be wrong in my understanding of circumstance.

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When I had My 350z I had a fault which should have been covered ed by the warranty. When I spoke to them I was told it wasn't covered as the car had done over 100,000 miles. Even though when the warranty was issued my car was on 109,000 miles. Go figure! 

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22 hours ago, davey_83 said:

Surely for any vehicle faults, the owner would speak to the warranty provider if still within the period. Granted some warranty companies will be easier to deal with than others but unless they're owned by Junc17 it's not really the retailers fault if they choose to sidestep their responsibility. Of course could be wrong in my understanding of circumstance.

It’s the responsibility of the retailer to resolve any issues. Whether they farm the actual work and/or cost onto someone else is up to them but it’s still their responsibility. The consistent claims of poor customer service demonstrate that have no intention of upholding that responsibility, and that is the issue.

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I would just reduce the risk and put your money elsewhere...

 

 

Customer service is terrible, and repeatedly so from multiple forums. Warranties do not cover everything and have multiple loopholes, if you want to invoke any part of the CRA 2015 I can imagine that would be like using a foreign language to J17 Cars and you are in for a long haul of trying to get any work done or money back if you wanted to reject the car outright. 

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1 hour ago, ilogikal1 said:

It’s the responsibility of the retailer to resolve any issues. Whether they farm the actual work and/or cost onto someone else is up to them but it’s still their responsibility. The consistent claims of poor customer service demonstrate that have no intention of upholding that responsibility, and that is the issue.

I'm pretty sure all they need to do is direct you to the warranty provider, which isn't the retailer but the warranty company ie warranty wise, warranty direct, Motor easy etc and to be fair they'd rather the customer go direct to them to resolve any issues first hand. Also alot of retailers don't have an onsite facility to repair vehicles, also the owner could be circa 8hrs round trip away, how is it feasible to go back or for them to broker the repair? Some retailers apply possibly their own warranty on the vehicle but most will use a third party, to which it's their responsibility to advise the customer and discuss any claims. Much like a bump in a vehicle, would you go back to the retailer? 

 

If you have first hand experience whereby the above is incorrect, I'd like to hear it genuinely.

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If you buy anything that's broken, what's your first port of call? The retailer.

 

As said, how they resolve it is up to them, but it doesn't absolve them of any responsibility to ensure that it is resolved. Car retailers are no different to any other retailer.

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13 hours ago, ilogikal1 said:

If you buy anything that's broken, what's your first port of call? The retailer.

 

As said, how they resolve it is up to them, but it doesn't absolve them of any responsibility to ensure that it is resolved. Car retailers are no different to any other retailer.

You've broken down one evening, couple hours away from home reason alternator failed. In detail what do you expect the retailer to do? 

Edited by davey_83

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1 hour ago, davey_83 said:

You've broken down one evening, couple hours away from home reason alternator failed. In detail what do you expect the retailer to do? 

 

Providing they are still liable for the problem (eg it’s not 6 years later and you’ve changed the alternator a dozen times already), it’s simple; resolve the problem.

 

Yet again, HOW they do that is on them, it’s their responsibility to resolve the problem at their expense. I don’t care if the salesman sends his wife and kids down with a handful of spanner’s to personally replace the alternator or if the car is transported to their preferred mechanic, the point is THEY have to arrange for that to happen and to burden that cost.

 

I don’t understand why this is so difficult for you to grasp, it’s really very simple.

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Doesn't happen like that in the real world, you call your own breakdown service to recover to a garage. The garage informs you of what's needed, you then advise then the vehicle is covered by aftermarket warranty. The garage submits a claim to the warranty company and they agree a price. Then either the warranty company pays the garage direct or you do the customer and claim the costs back from the warranty provider.

 

I'm speaking from personal experience and this is the role of the warranty company not the retailer. How does contacting the retailer expedite the above scenario? 

 

Do you have an example or any back up of when a retailer sidesteps the aftermarket warranty company and go above and beyond to resolve the matter? 

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2 hours ago, davey_83 said:

Stuff

 

Not if you break down on the way home from bying the car and it's a pre-existing condition from when the car was sold. That is still the seller's responsibility to resolve. Note resolve, not fix; different things! It's a condition of retail as a whole, whether it be cars or any other product. It's called the Consumer Rights Act 2015; the product must be fit for purpose.

 

If it's several days/weeks/months later you might have difficulty demonstrating that it was a pre-existing issue at the point of sale at which point it becomes more difficult to return the product. It's not an indefinite thing and, yes, evenutally you might go directly to the warranty company (depending on the circumstances).

 

It's not about going "above and beyond", you're talking about something completely different, you're talking about fixing the root cause not simply resolving the ultimate issue. It's about the simple fact that the retailer is responsible for selling a product that is fit for purpose, or resolving the issue if it isn't. There is no obgligation for anyone to fix anything, the retailer could simply decide to refund you and walk away from the deal entirely; that has got absolutely nothing to do with the warranty company.

Edited by ilogikal1
Wrong Act

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What pre existing vehicle fault could occur on the way home that couldn't have been found when viewing the car? This is why some people commission a vehicle inspection prior to purchase, which helps resolve that worry.

 

No example provided to back up what you have said at all.

 

Not on about an existing faulty, on about a fault that has devolved after purchase and within the warranty period. Its the role of the warranty provider to step in and oddly provide warranty.

 

This is the strange thing about forums, a conversation like this face to face would react a conclusion in 10mins and we'd move on. This way its a long drawn out process sadly, thanks for your time.

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To be honest its taken me 6 minutes to read all of the responses back and forth, so you got the equivalent of another 4 minutes worth of posts to go ... ;)

Edited by coldel
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There are literally countless faults that might not get picked up on before purchasing a vehicle, the more vigilant you are pre-sale the less likely that is to happen, but even then you can't possibly inspect every single inch of a car for potential faults. Unless, of course, you are suggesting that in your little world, everyone buying a second hand car does a nut and bolt rebuild. I can't see that somehow. Although maybe I just need to zoom in because it's still on the horizon.

You want a specific example? Okay, seeing as you seem to be struggling with the basic premise; Davey goes down to Junction 17, sees a car with some pretty tyre side walls and can't throw his money at the salesman quickly enough. Although Davey does take the time to check that the car comes with a valid MOT first. The deal is done, Davey gets in his "new" car and drives off. The next day, Davey discovers that the inside edge of the tyres are bald. Are you going to the warranty company or retailer in this scenario?!?!

 

Not everyone gets a thorough check of car before they buy (see certain Cayman buyers on here, for example), some don't even check a car at all before buying (see Tesla owners, for example), some believe they know enough about cars not to spend out for the inspection, others just don't care because they are protected by the CRA 2015 anyway. Others do, they find faults and it is still the responsibility of the retailer to resolve those faults or lose a sale.

 

People like J17 are reliant on there being more of those who don't than do. And that's exactly how life actually is, which is exactly how they're still in business.

 

Also you don't mean devolved and I doubt this conversation would have been any easier in person. However, as I said previously, I know you don't mean pre-existing faults, which is entirely why you are missing the point. If a fault develops after the point of sale, then it is absolutely not the responsibility of the retailer; but that is exactly what no one other than you was ever talking about. The point, which is so harmlessly flying by overhead, is that when J17 are still responsible, they refuse to accept that responsibility and go out of their way to deny it, thus are terrible for customer service and should be avoided.

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Buying a vehicle with a bald tyre is my own fault and if I'm not capable of checking basic visuals should have commission a vehicle inspection to do so :thumbs: 

 

It costs a garage to put a warranty on a vehicle, it's not free so makes sense to utilise this provision. 

 

But we agree a vehicle fault after the point of sale isn't the garages responsibility - yay. 

Edited by davey_83

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