I would agree with that! West Way Basingstoke used to be OK... I bought an Almera GTI there and servicing used to be cheap (£80-£160 with courtesy car).
Last year I took my 200SX there for an MOT and they correctly spotted my sticking front calipers, offering to "rebuild" them and fit new discs/pads for £350. Not too bad I thought as refurb calipers are £250 and Nissan discs/pads £200.
But when I took it in I watched the mechanic simply throw discs and pads on in 20 minutes. When challenged the service guy said they had "re-greased" as agreed, using the non-existent "grease port"
I should have challenged them more strongly but it was a Saturday and I needed the car. Also it was my word against his, I had no paperwork to prove they promised to "rebuild" them.
So if you have to use them, get everything in writing and ask to inspect the work and replaced parts.
This year it took them 5 weeks to get a set of seals so AutoGlass can replace my windscreen... and then they didn't order all the required parts so I'm still waiting.
Very poor, get yerself in the introductions section mate