This will probably split opinions... which is fine, I'm just after advice on what people would do in this situation. I'm not naming anyone here as this is on-going and I feel would be unfair at this point.
Last year during a sale I purchased a pair of relatively expensive HFC's made by a supposedly quality manufacturer and from a well known retailer. I wasn't ready to fit them at the time as I wanted to install when I was ready for a re-map. A few weeks ago I had them fitted. Sadly one of the HFC's did not fit well and after a couple of hours of tweaking by the mechanic it sat just mm from the underside of my Z. The other side by comparison sat very comfortably. I took my Z home in the hope that the gap was sufficient. A few miles in and it was very clear that it was not OK, I guess with the heat it had moved a bit and was rubbing against the underside. I carefully drove it the remainder of the distance home since the garage was closing when I left and home wasn't too far away.
I contacted the retailer to arrange an exchange for the faulty HFC. They said it was out of warranty now, and to try contacting the manufacturer which I did. The manufacturer said their policy is not to replace anything out of warranty but proceeded to ask questions anyway. All went quiet. I spoke to the retailer again and asked them if they could speak to the manufacturer themselves as I felt it was more likely they would listen to them. The manufacturer contacted me again to ask for further information.
All has gone quiet again, it's been nearly 3 weeks since this happened and about a week since I last heard anything. The latest I heard from the retailer is that the manufacturer is deciding what to do, but they had noted from my photos the HFC looked used - which indeed they are because I made a half hour journey home.
I now feel completely stuck. I have a Z in my garage which I can't use in it's current state, which annoying me 'cos I don't get to use it much anyway. A retailer who can't help me. And a manufacturer who have said they'll "think about it". I've resisted sending a Section 75 letter at this point as I'd hoped the retailer/manufacturer would have done what I think is the correct thing to do and replace it with one that fits. Also, I don't want to p*ss off the retailer as I don't want to burn bridges. That said, I'm not best pleased about this situation, regardless of when I fitted them, the one doesn't fit end of - it's not fit for purpose. How long am I expected to wait? Or are they just hoping I will go away!
My other option is (at my expense) have the HFC cut and re-welded to fit. It would be my luck at this point that the manufacturer would say they will replace it! I really want them fitted but I'm not keen on having them chopped up. Thoughts / advice please....?