It does make me laugh, a company treats its customer like dirt, customer gets creative and drags it out into the open, company feels its unfair. You see it in the press all the time (btw not having a go at mods or anything here - doing the right thing guys) I just get annoyed at businesses who treat people badly then when they are exposed as a shambles in public they suddenly bend over backwards. Shame it takes a public flogging for them to get their act together really.
Makes you realise how valuable the likes of CS, Alex, Tarmac etc are on here who are absolutely on the ball when it comes to customer service