They have call centres in Canada (good), Wales (also good), and Asia (absolutely Cr@p) ... dependant upon what you want or what time you phone you'll get one or the other ... DO NOT ACCEPT ADVICE FROM THE ASIAN CALL CENTRE ... THEY WILL GET YOUR DETAILS WRONG
I once had a deal with them for three cars (including the Zed) and got so fed up with mistakes whilst trying to vary the cover that I cancelled the policy come renewal time. Not because their quote wasn't good, but because they are incapable of giving good customer service when you want to change something. Even cancelling the policy was difficult, time consuming and costly !!!
Rant over