Finally someone who actually has direct experience and knows what they're talking about
I wouldn't waste your breath though - ( I now usually avoid these threads as it makes me question what else I have in common with folks other than the zed) most folks only want to listen to the right wing, sensationalist headlines that will simply quote out of context and highlight the perceived 'undeserving'.
There's no doubt some reforms are needed but the problem is that those proposing them haven't worked the frontline in years if ever