ioneabee Posted February 5, 2015 Share Posted February 5, 2015 My son bought his ticket from York to Home a couple of weeks ago - cost = £40 he arrived in plenty of time on the platform that his ticket said (although didn't check the overhead announcements) and yep - you guessed it, missed his train went to the ticket office to get the next train and would not honour his current one and charged him £88 for a new ticket is there anything we can do to reclaim at least some of it ? Quote Link to comment Share on other sites More sharing options...
Ekona Posted February 5, 2015 Share Posted February 5, 2015 So how did he miss his train? Platform change? Sorry bud, but I don't see this being anyone's fault but your son's. I may be biased working at an airport, but why people don't think to check the signs that are everywhere regarding changes to their itinerary is beyond me. You can ask them nicely, but they'll just point out that plenty of other people managed to make the time on time on the right platform. 1 Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 would use more than £40 in fuel going from york to pembroke dont think you can claim it back Just a life lesson arrive in good time Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 So how did he miss his train? Platform change? Sorry bud, but I don't see this being anyone's fault but your son's. I may be biased working at an airport, but why people don't think to check the signs that are everywhere regarding changes to their itinerary is beyond me. You can ask them nicely, but they'll just point out that plenty of other people managed to make the time on time on the right platform. indeed - there's no doubt it's his fault - just sort of hoping we could claim something back as the total cost is now over £120 and just seems "reasonable" that they could have taken his old ticket as part payment would use more than £40 in fuel going from york to pembroke dont think you can claim it back Just a life lesson arrive in good time he was on the station 45minutes early, so no issue with his timekeeping - just stupidity in respect of not looking at the obvious signs done this trip a couple of times in the zed now - on average it costs 3/4 of a tank of fuel Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 i dont see how there robbing barstewards? Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 got your attention though however, how does a ticket bought on-line go from £40 to £88 when bought on the station - thats the barsteward bit Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 got your attention though however, how does a ticket bought on-line go from £40 to £88 when bought on the station - thats the barsteward bit same way a flight booked 1 year in advance is less than a flight booked 1 week in advance Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 (edited) did you get your ticket from national rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Edited February 5, 2015 by StevoD Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 agreed - but where rail is concerned you can buy your ticket on-line 5 minutes before at a much lower cost than on the train or station - admittedly not as low as the 2 weeks before option Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 (edited) agreed - but where rail is concerned you can buy your ticket on-line 5 minutes before at a much lower cost than on the train or station - admittedly not as low as the 2 weeks before option as above you buying from diffrent companys im guessing an online company that send you an email will be cheaper than a station that has to pay staff insurance maintenance energy/water bills etc Edited February 5, 2015 by StevoD Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 did you get your ticket from network rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Network Rail don't issue or sell tickets, they maintain and operate the track. Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 I know we're pretty much on a hiding to nothing, but wondered if anyone knew what the procedure was to "try" and reclaim something I'm not talking about going in all guns guns blazing as clearly my son is the guilty party here Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 (edited) he bought his 2nd ticket over the desk at the station the 1st one was probably trainline.com- but not sure as he did it not me Edited February 5, 2015 by ioneabee Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 did you get your ticket from network rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Network Rail don't issue or sell tickets, they maintain and operate the track. i know you might noticed i corrected it easy mistake network and national Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 Ask for a complaint form from the Train Operating Company (TOC), put it in writing, they will respond, but if it's a case of just not being switched on then not a hope but they will give you a £5 voucher anyway. If it's a case where a train was replatformed and no announcement was made, you should get reimbursed. They will investigate, as all this stuff is recorded, and if that's the case a full refund will be given Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 did you get your ticket from network rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Network Rail don't issue or sell tickets, they maintain and operate the track. i know you might noticed i corrected it easy mistake network and national Who's National Rail? Quote Link to comment Share on other sites More sharing options...
mouthwash Posted February 5, 2015 Share Posted February 5, 2015 did you get your ticket from network rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Network Rail don't issue or sell tickets, they maintain and operate the track. i know you might noticed i corrected it easy mistake network and national Who's National Rail? http://www.nationalrail.co.uk/ Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 Oh a ticket selling AGENCY. No comeback then on any of the TOCs, no refund, no complaint will be investigated and no refund given. They only sell tickets. Quote Link to comment Share on other sites More sharing options...
mouthwash Posted February 5, 2015 Share Posted February 5, 2015 Not a clue, just being a helpful citizen answering your question. I don't even know what's going on here. 1 Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 Not a clue, just being a helpful citizen answering your question. I don't even know what's going on here. Quote Link to comment Share on other sites More sharing options...
Grundy Posted February 5, 2015 Share Posted February 5, 2015 Choo choo Quote Link to comment Share on other sites More sharing options...
ioneabee Posted February 5, 2015 Author Share Posted February 5, 2015 Quote Link to comment Share on other sites More sharing options...
StevoD Posted February 5, 2015 Share Posted February 5, 2015 did you get your ticket from network rail online of something like the trainline as i think if so you bought from two diffrent companies would be like going to nissan and moaning renault let you down Network Rail don't issue or sell tickets, they maintain and operate the track. i know you might noticed i corrected it easy mistake network and national Who's National Rail? Easy to call someone out for getting a name slightly wrong kinda ironic when you then dont know who the actual operating organisation is no its not a ticket agency In Great Britain, National Rail is the trading name licensed for use by the Association of Train Operating Companies (ATOC), an unincorporated association whose membership consists of the passenger train operating companies (TOCs) of Great Britain that run the passenger services previously provided by the British Railways Board, from 1965 using the brand name British Rail). National Rail generally does not include services that do not have a BR history; this distinction is important because National Rail services share a ticketing structure and inter-availability that do not necessarily extend to other services. The name and the accompanying double arrow symbol are the intellectual property of the Secretary of State for Transport.[1] Quote Link to comment Share on other sites More sharing options...
The G Man Posted February 5, 2015 Share Posted February 5, 2015 Have you not got a tube channel to pester on? Quote Link to comment Share on other sites More sharing options...
Ebized Posted February 6, 2015 Share Posted February 6, 2015 For the record, National Rail will refund in some situations: http://lisa.national... I get a refund Quote Link to comment Share on other sites More sharing options...
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