farmersti Posted March 20, 2008 Share Posted March 20, 2008 I won't go into great detail but Nissan were made aware of a problem with the roof coming unstiched of my wife's roadster when it was taken in to have the clicking drive shaft done for the second time ! They had the car and took photo's of the problem then said yes we will repair it,the car went to a specialist firm to have the repair and when it came back it was a real shoddy job it looked like two five year old's had repaired it. I was not happy with it so they had the car back about a fortnight ago to take more photo's and it was agreed the roof would be replaced. Customer services phoned my wife yesterday and said they wanted us to pay half the cost of the new roof my wife said no I haven't done anything wrong I have done everything by the book I shouldn't have to pay anything. Another phone call later on and the offer was we would have to pay 5% towards the repair my wife said the same thing as earlier and another call later on the offer was they would change the roof free but we would have no warranty on the new roof .(THEY AGRED TO DO THE ROOF)by this time my wife was fuming as you can imagine and in the heat of the conversation she said how she was appalled by Nissan as they where making it seem as if they were doing us a favour. she said she was never going to buy another Nissan and she was going to sell the 350 z and buy an Audi tt and they said if that's the case we are withdrawing the offer and they did. I phoned them this morning and that's it, because my wife said she was going to sell the car (WHICH WE ARE NOT) they are not prepared to do the roof for us to go and sell it. Now I thought it was our car to do what we wanted to do with and I can remember handing over the £25000 or so to buy it and I can't get my head around what it has to do with Nissan what we do with the car after the repair,will I have to keep it forever if they did repair it. To say the least I am fuming and will be seeking legal advice on this,just thought I would let you know about this thanks for reading . Quote Link to comment Share on other sites More sharing options...
martinmac Posted March 20, 2008 Share Posted March 20, 2008 Sounds dreadful bud but all too common. This sort of thing seems to be the biggest drawback to Zed ownership. I am having my own little battle with them at the moment but not on your scale. Having read of many issues that owners have had it seems that the answer is to persevere and eventually, most seem to get resolved. What fix did they do for the clicky axle. Assuming they greased it the first time I assume they didnt just grease it again the second. Stick with it and best of luck. Its sometimes difficult to love the car whilst going through this. Quote Link to comment Share on other sites More sharing options...
AndySpak Posted March 20, 2008 Share Posted March 20, 2008 Women eh! Quote Link to comment Share on other sites More sharing options...
Beavis Posted March 20, 2008 Share Posted March 20, 2008 Women eh! Nothing to do with it, i would have done the same and so should anyone else.Its very poor customer service. Quote Link to comment Share on other sites More sharing options...
GC350z Posted March 20, 2008 Share Posted March 20, 2008 What you have described here is against the law. Any product/work provided by Nissan is covered by warranty of at least a year. I was informed recently by an accountant friend that warranty’s offered by manufacturers are a scam. Particularly extended warranty’s. He said the manufacturer is legally obliged to cover the product for the life time of the product except where wear and tear applies. Not sure how true that is but I do trust him. Anyway that's a little off topic for you. Quote Link to comment Share on other sites More sharing options...
Chris`I Posted March 20, 2008 Share Posted March 20, 2008 farmersti: Sorry to hear yet another woeful story of poor Nissan service. When you say Nissan is this NMGB or the local dealership? If its the local dealer, get NMGB involved. In most cases I have heard of once NMGB get involved it gets sorted. As GC350z pointed out, any work Nissan carry out is covered by a 1yr warrenty and they can not remove any prior warrenty. It is up to them to get it fixed if the product is at fault and not wear and tear. The fact that their subcontractor bodged it up is not your fault and should not effect your warrenty. I also suggest you name and shame the dealer and tell them that you are a member here and that if it is not resolved then members on here will not use them any more. Quote Link to comment Share on other sites More sharing options...
farmersti Posted March 20, 2008 Author Share Posted March 20, 2008 Sounds dreadful bud but all too common. This sort of thing seems to be the biggest drawback to Zed ownership. I am having my own little battle with them at the moment but not on your scale. Having read of many issues that owners have had it seems that the answer is to persevere and eventually, most seem to get resolved. What fix did they do for the clicky axle. Assuming they greased it the first time I assume they didnt just grease it again the second. Stick with it and best of luck. Its sometimes difficult to love the car whilst going through this. they where supposed to replace the complete cv joint but i don't think they did the first time but i think they changed it the second time as it's fine now no clicking at all Quote Link to comment Share on other sites More sharing options...
Andy Posted March 20, 2008 Share Posted March 20, 2008 Name & shame the dealer. Sorry to hear of your troubles. Quote Link to comment Share on other sites More sharing options...
get12 Posted March 20, 2008 Share Posted March 20, 2008 What you have described here is against the law. Any product/work provided by Nissan is covered by warranty of at least a year. I was informed recently by an accountant friend that warranty’s offered by manufacturers are a scam. Particularly extended warranty’s. He said the manufacturer is legally obliged to cover the product for the life time of the product except where wear and tear applies. Not sure how true that is but I do trust him. Anyway that's a little off topic for you. I think you are right here GC350z - I did law at uni and as far as warranties are concerned it depends on reasonable expectations i.e. if you bought a cheap nasty stereo and it failed through faulty electronics rather than misuse after 13 months (on a 12 month warranty) you would not have any means for remedy. But, if you bought a Bang & Olufsen home entertainment system at £30k (yeah a cheap one ) and it goes faulty one year after the 12 month warranty expiring you would have a means for remedy - the fact that they offer a 3 year warranty anyway goes to reinforce this notion that you would not expect a product of this quality and price to break down on you after two years. Quote Link to comment Share on other sites More sharing options...
farmersti Posted March 20, 2008 Author Share Posted March 20, 2008 farmersti: Sorry to hear yet another woeful story of poor Nissan service. When you say Nissan is this NMGB or the local dealership? If its the local dealer, get NMGB involved. In most cases I have heard of once NMGB get involved it gets sorted. As GC350z pointed out, any work Nissan carry out is covered by a 1yr warrenty and they can not remove any prior warrenty. It is up to them to get it fixed if the product is at fault and not wear and tear. The fact that their subcontractor bodged it up is not your fault and should not effect your warrenty. I also suggest you name and shame the dealer and tell them that you are a member here and that if it is not resolved then members on here will not use them any more. it's NMGB not there dealer, the dealer is all for doing the roof they even had it booked in to have the work done Quote Link to comment Share on other sites More sharing options...
GC350z Posted March 20, 2008 Share Posted March 20, 2008 Sounds like someone in NMGB got a little offended and decided to be a prick. Quote Link to comment Share on other sites More sharing options...
Chris`I Posted March 20, 2008 Share Posted March 20, 2008 Sounds like someone in NMGB got a little offended and decided to be a prick. +1 thats definately not on. Who was it on here who manged to get a letter right up to the top? Worth searching. They got a letter to someone v important iirc and got a good response back. Someone like NMGB cant be this childish, I suggest you try and get around this a-hole and get through to someone else like their manager, and then their manager and so on Quote Link to comment Share on other sites More sharing options...
martinmac Posted March 20, 2008 Share Posted March 20, 2008 May be time to start using the printed word IMO, they will be a lot less free to come out with any Bo壣ocks in an e-mail or letter. Definately dont back down, I have one win and one at half time with them now and always use e-mail if the first couple of phone cals dont work. Its always as if they think you will get bored and drop it. Quote Link to comment Share on other sites More sharing options...
farmersti Posted March 20, 2008 Author Share Posted March 20, 2008 my wife is furious and is going to seek legal advice on the matter,we have a courtesy car at the moment and the dealer phoned and asked if we could bring it back saturday but my wife is adamant it is not going back until our car is sorted. the dealer said if we don't take it back they will report it as stolen to the police so that should be interesting ! Quote Link to comment Share on other sites More sharing options...
get12 Posted March 20, 2008 Share Posted March 20, 2008 ....sometimes going the 'other way' is just as effective - swallow your pride, apologise - I have done it before and it works - it's the end result that counts, not how you got there:P Quote Link to comment Share on other sites More sharing options...
farmersti Posted March 20, 2008 Author Share Posted March 20, 2008 ....sometimes going the 'other way' is just as effective - swallow your pride, apologise - I have done it before and it works - it's the end result that counts, not how you got there:P i did that this morning swallowed pride etc but no way would they reconsider the offer has been withdrawn Quote Link to comment Share on other sites More sharing options...
AndySpak Posted March 20, 2008 Share Posted March 20, 2008 my wife is furious and is going to seek legal advice on the matter,we have a courtesy car at the moment and the dealer phoned and asked if we could bring it back saturday but my wife is adamant it is not going back until our car is sorted. the dealer said if we don't take it back they will report it as stolen to the police so that should be interesting ! You're problem with this is that you are dealing with two separate entities and just because you in dispute with NMGB, its actually got nothing to do with the dealer. They can legitimately request that you return the car, which I suggest you do otherwise you'll get yourself in a whole pile of dung. Quote Link to comment Share on other sites More sharing options...
Stew Posted March 20, 2008 Share Posted March 20, 2008 Again call NMGB as they told me that any warranty work should have a courtesy car provided. If the dealer needs the car back they should supply a hire car. Enterprise bill directly to NMGB I believe. They might be worried that you'll trade in the mondeo they rent you for a vectra though! :lol: Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted March 20, 2008 Share Posted March 20, 2008 Sounds like someone in NMGB got a little offended and decided to be a prick. +2, but they are soooo in the wrong. Unfortunately you really shoudl take the courtesy car back. The dealer is in their rights to ask for it (it's a courtesy car, not a legal right). Sounds like they are stuck in an awkward position. You shoudl reclaim your car, providing it is roadworthy and water-proof, and then proceed with the legal work. Before you go legal to the point where you have to lay out money you must write to Nissan first. You need their reply before you can take them to court and in fact a threat in writing will probably do the trick anyway. Quote Link to comment Share on other sites More sharing options...
get12 Posted March 20, 2008 Share Posted March 20, 2008 ....sometimes going the 'other way' is just as effective - swallow your pride, apologise - I have done it before and it works - it's the end result that counts, not how you got there:P i did that this morning swallowed pride etc but no way would they reconsider the offer has been withdrawn Well good luck anyway Quote Link to comment Share on other sites More sharing options...
S1 HNK Posted March 20, 2008 Share Posted March 20, 2008 utterly disgraceful mate....i would certainly not let this matter drop (as im sure you are not going to either). it appauls me how some of these supposed main dealers treat customers...to put it into perspective my dad has a 330d coupe (bout 12 months old now) but he wasnt happy with the handling and said it didnt feel right compared to another car he had driven. the bmw engineer agreed and replaced the entire suspension of the car. struts, shocks, springs, bushes...absolutely everything plus 2 days labour all FOC. Its something ill think about more carefully when changing cars in the future. Quote Link to comment Share on other sites More sharing options...
stanski Posted March 20, 2008 Share Posted March 20, 2008 F***** disgraceful behaviour!!! I really feel for you!! I think if NMGB dont want to do this for free under warranty - I would see a solicitor and take them to small claims court maybe - at least see a solicitor they are telling you to get lost even though its a warranty job - other option is to write to watchdog on BBC 1 - its worth a shot - mate of mine did it once with problems on his Audi and it worked they got shamed into doing it ! Free!! Good luck - dont get mad get even! Quote Link to comment Share on other sites More sharing options...
steve_b Posted March 20, 2008 Share Posted March 20, 2008 Go down to citizens advice and see if they could help. If some still get now where, then send them a letter explaining that you intend to write to all trade press and explain how the offer to fix was adjusted in discount rate many times and then offered for free, but finally offer removed. Could be embarassing if they are still making big stories about selling £55k GTR cars and buyers will be dealing with the same NMGB people as you are with your Zed problem. I am sure small claims court could be another way to get up to £3000. Its fixed price for you. Just be certain that NMGB now have comments on their database which will make further valid claims more difficult to process even if you take no action. Best to show them you mean business. Quote Link to comment Share on other sites More sharing options...
ZeddZ Posted March 20, 2008 Share Posted March 20, 2008 Nice thread title,Nissan and customer services one after the other. I bought a new Navara Aventura on 1st September,the 5th one in the last 5 yrs.After about 700 miles the clutch started sticking so I took it back to the stealers and they told me clutches were on back order and Nissan wouldn't authorise a replacement vehicle until my vehicle had been stripped down and photo's of the clutch sent to them. I then phoned Nissan customer services and told them the score. Me,my motors 6 wk old and the clutch is knackered. Nissan monkey,sorry to hear that, me,your clutches are on back order so I can't get it fixed, nm,you can take your motor to any garage you like to get your clutch replaced because its not covered by warranty.Its a consumable item. me,my motor has done 700 mile and is 6wk old nm,how do we know what you have been doing with it. me,I have had 5 navara's in the last 5 yr,think I know how to drive them now. nm,clutches are a consumable item and not covered by warranty, me,so your telling me nissan release brand new vehicles with clutches not expected to last for a couple of mths nm,our clutches are fine if the vehicle is driven in the correct manner,you have obviously done something to damage it. me,am I on you've been framed or do you genuinely believe all the crap your talking. nm,I don't need to take this abuse and the phone was put down. My dealer sorted the clutch and supplied a courtesy car but nissan customer services are a forking disgrace. Quote Link to comment Share on other sites More sharing options...
martinmac Posted March 20, 2008 Share Posted March 20, 2008 I was under the impression that new EEC rules had stopped this sort of answer and apart from the car having to be fit for purpose under the old consumer rules it is now possible to make a case without reverting to warrant clauses. Will have a play on Google. As somebody else said it makes buying a loaded GTR that much more of a lottery. From google. A warranty can't diminish any of the rights a consumer has under the Sale of Goods Act (for example the right to reject a faulty car). And the Unfair Terms in Consumer Contracts Regulations 1999 also apply to warranties. These regulations strike out any term in a contract which is deemed to be "unfair" to a consumer. So if the terms of your warranty are unreasonably difficult to stick to, seek legal advice (cribbed from WhatCar.com). Quote Link to comment Share on other sites More sharing options...
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