John, no fax was received from Scotsure, I said we sent them the communication, we have received nothing from them, I was the only person making calls to them, not them to me or vice versa. I still have your text message when I asked you to send me your postal address, as I said to you that they need to put your car to the address that it’s allocated to.
I even said to you that I sent them a letter through the post, thinking that the traditional method would be best, again, nothing from them, this was also hand written stating the issues with your car with your address, car and issues.
I have received no written nor verbal communication from them at all, the only person who was calling and writing was me, which is why when I last spoke to you, I told them that I’d ask you to also call them, which you did as to date, you hadn’t called them from beginning to end until I asked you to do so. When you yourself spoke to them, you heard how they spoke to you, as one of their customers, I remember you venting down the phone to me how you felt and I was also on your side as I thought what they had said to you was simply appalling.
They don’t even have a website, which is strange, as I would have emailed them and logged everything that I did at my end and this would have also shown that nothing from them was reciprocated.
If Scotsure had given us authority they should have sent us this in writing, so at least it was set in stone, this is what people usually do, as them claiming they had given us authority over the phone doesn’t stand as anything until they have it in writing, as that leaves you and I with no grounds to follow...