Maybe speak to Admin or Mods on here to see if there is anything they can do to help you resolve it Bradders.
There could be a number of reasons why the pass didn't arrive to you on time, but as a goodwill gesture I think the member should refund the money back to you
I've posted a short clip on my Facebook page and asked if someone could tag you in it, but no one has yet
I've got a few clips, nothing spectacular though because I was using a small pocket camera