You're obviously new here, they were only helpful in this case as they were asked to picture whore... normally they're a bunch of gits.
This is true, my turn to "whore"
I phoned recently and told them I wanted to leave, they halved the phone contract and gave me broadband for nothing, so £7.25 a month for phone and limited "back up" broadband (we now have BT fibre) is fair enough.