I work for virgin media, not a sub contractor who do all the fresh installations, I'm a service tech that comes to fix it when it breaks!
If your on 20mb phone up and you'll be put up to 30mb for free, then doubled to 60mb for free in a few months. Not bad hey?
Yeah stuff does go wrong, but that's technology, it's always going to break at some point. Look at apples iPhone 4 when that was launched with all the problems of signal?
We're also trailing over 120mb in some areas, that can download a film in about 4 seconds. Now that's pretty sweet!
I instal tivos daily, and my advice is go onto help and watch the how to videos, you'll learn so much more about what the box can do than what you think. Such as exploring individual actors, creating wish list etc.
If anyone has any questions or queries about anything PM me and I'll see what I can do.