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Urgent IT?Virus help!?!?!?


Sarnie

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EDIT: - run these first to clean up your system...

 

As well as antivirus - you may want to try the following couple of free tools - they are pretty good at removing some of the non-virus bugs that make it onto your PC.

 

Lavasofts Ad-aware:

http://www.download.com/3000-2144-10045910.html

 

Spybot search and destroy (version 1.4 on the following link):

http://www.safer-networking.org/en/download/index.html

 

I use both of these, they are very good . Also subscribe to Spyware doctor, think its about £20 per year. Got it when I first bought my laptop and was snowed under with false spyware pop ups similar to you. No problems since then but it finds them and blocks quite often. :thumbs:

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Cheers,

 

I have the spybot one already, done it three time, it detected loads and i 'fixed' them. Ran it again and there was a new list of spyware detected :headhurt:

 

 

Whats a Trojan ?

 

Pretty much what the name would suggest - malicious software masquerading as something you have gladly accepted.

 

They are often the causes of popups etc. Try the ad-aware one. That usually gets rid of the nasty advert related popup stuff, just make sure you tell it to do a full scan.

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sometimes with these spyware bar stewards and trojans, the only sure way to get rid of them is re install windows.

 

I've used lavasofts ad-ware myself which does identify the vermin but fail to remove them properly and only to find they re-appear after re booting.

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The scan should tell you the name of the trojan or spyware and will also tell you if it cant remove. List the names or file names it gives here. Might take a little while to get them all but shouldn't be a problem.

 

 

Guy

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Guest prescience
EDIT: - run these first to clean up your system...

 

As well as antivirus - you may want to try the following couple of free tools - they are pretty good at removing some of the non-virus bugs that make it onto your PC.

 

Lavasofts Ad-aware:

http://www.download.com/3000-2144-10045910.html

 

Spybot search and destroy (version 1.4 on the following link):

http://www.safer-networking.org/en/download/index.html

I use both of these, they are very good . Also subscribe to Spyware doctor, think its about £20 per year. Got it when I first bought my laptop and was snowed under with false spyware pop ups similar to you. No problems since then but it finds them and blocks quite often. :thumbs:

 

I also use Spyware Doctor exclusively and I rate it; as you say it's not free but it has given zero issues on three machines I have it installed on :)

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Guest prescience

I'm no expert but would you not run up in Safe Mode (with the internet connection disabled - ie unplugged) and use msconfig to turn off services

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I'm no expert but would you not run up in Safe Mode (with the internet connection disabled - ie unplugged) and use msconfig to turn off services

 

Yes i like to run Adaware and spybot in safe mode. Might also be worth cleaning out your restore points as sometimes these virus's lurk there and only resurface again when you re-boot. :thumbs:

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You have to remember these are not virus' and are not the end of the world if you get them. Safe mode only gets in the way for most things. Disconnecting from the web would be enough but then Sarnie wouldn't be able to flood the board with smart comments :p.

 

Spyware and Adware are very annoying and can be quite shocking to some people when particular sites open in their browser. About 2 years ago I was in a meeting with my boss and my browser opened up with a particularly nasty porn site. We had a laugh but in different company it could of been completely different.

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The scan should tell you the name of the trojan or spyware and will also tell you if it cant remove. List the names or file names it gives here. Might take a little while to get them all but shouldn't be a problem.

 

 

Guy

 

Which search are you talking about? The panda one identified some infected files but did not give any option to fix it..... The AVG and defender both said that there was no infected files :headhurt:

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The scan should tell you the name of the trojan or spyware and will also tell you if it cant remove. List the names or file names it gives here. Might take a little while to get them all but shouldn't be a problem.

 

 

Guy

 

Which search are you talking about? The panda one identified some infected files but did not give any option to fix it..... The AVG and defender both said that there was no infected files :headhurt:

 

Time to throw it in the bin and upgrade your computer and virus protection (or have all the spare readies gone on the car :p ) Me, I just call my friendly IT man in and pay him rather than tearing my hair out (opps, just remembered - I haven't got enough hair to do that :blush: )

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The scan should tell you the name of the trojan or spyware and will also tell you if it cant remove. List the names or file names it gives here. Might take a little while to get them all but shouldn't be a problem.

 

 

Guy

 

Which search are you talking about? The panda one identified some infected files but did not give any option to fix it..... The AVG and defender both said that there was no infected files :headhurt:

 

Time to throw it in the bin and upgrade your computer and virus protection

 

Its a new laptop :headhurt:

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Have you used spybot and ad-aware ?

 

Used spy-bot and it identified loads of infected files. It gave me the choice to 'fix' them so i did but it didn't seem to have any effect as when I ran it again there was still infected files detected...

 

I am currently running ad-aware which has currently detected 499 infection. Once its finished will it give me the option to get rid of the infections? :blush:

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The scan should tell you the name of the trojan or spyware and will also tell you if it cant remove. List the names or file names it gives here. Might take a little while to get them all but shouldn't be a problem.

 

 

Guy

 

Which search are you talking about? The panda one identified some infected files but did not give any option to fix it..... The AVG and defender both said that there was no infected files :headhurt:

 

Time to throw it in the bin and upgrade your computer and virus protection

 

Its a new laptop :headhurt:

 

I could give you my IT man's details to come and fix it (but as he's south of London his charge might be high, but on the other hand as he is a petrolhead and you promised him an hours drive in your Lambor for fixing it I'm sure he would be up there like a shot :p

ps: I'd want commission for the introduction so that's another hour in your car for me ;)

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Once its finished will it give me the option to get rid of the infections? :blush:

 

 

Yes it will but not all of those will be infections i am sure. :thumbs:

 

Ok I'll wait for it to finish.

 

I have my wallpaper back but when i open internet explorer its still over riding my current homepage and takes me off to pages trying to flog me anti virus stuff to get rid of the stuff they have infected my computer with!!! :rant::angry:

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Both of those tools should give you the option to remove the offending files, you will have to select all and remove them.

 

As above many may be cookies for sites etc.

 

If you can remembr you passwords for all the sites you use then you may wish to consider just removing everything it comes up with.

 

It may cause you some time logging into commonly visited sites or requesting passwords again if you have forgot, but the alternative is a new laptop or format and rebuild this one which puts you right back to square 1.

 

Read the guides on the websotes for spybot and ad-aware and that will tell you how to make sure you remove the files rather than just identify them.

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Both of those tools should give you the option to remove the offending files, you will have to select all and remove them.

 

As above many may be cookies for sites etc.

 

If you can remembr you passwords for all the sites you use then you may wish to consider just removing everything it comes up with.

 

It may cause you some time logging into commonly visited sites or requesting passwords again if you have forgot, but the alternative is a new laptop or format and rebuild this one which puts you right back to square 1.

 

Read the guides on the websotes for spybot and ad-aware and that will tell you how to make sure you remove the files rather than just identify them.

 

Cheers,

 

The ad-aware thing just finished and identified 39 malware programs, something along the lines of 'win32.trojan.....' Removed them all, so is that it now? Is there anything I can do to prevent it happening again?

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I only run two appilcations to protect my laptop. Windows defender which updates once or twice a week and Trend Anti-virus/Firewall. No infections or adware/malware/spyware since I installed them.

 

So is your laptop clean now? Explorer opens without any problems?

 

 

Guy

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I only run two appilcations to protect my laptop. Windows defender which updates once or twice a week and Trend Anti-virus/Firewall. No infections or adware/malware/spyware since I installed them.

 

So is your laptop clean now? Explorer opens without any problems?

 

 

Guy

 

It was clean but now its all back again :rant:

 

I think i have 'trojan.win32.looksky' :scare:

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