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Help - dealer won't believe clutch problem


twobears

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I posted recently about my clutch problem, whereby the clutch remains depressed when it hots up e.g. after a nice, lively drive. I can get it back to its normal, admittedly high, position by hoicking it up with my toe but that's not exactly satisfactory when you are driving :wacko: I took it back to the dealer yesterday but they rang me tonight to say that they can't help because they can't replicate the problem. I told them that it only occurred after a longer drive/giving the car a few revs but that everything seems normal when the car is cold or driven conservatively in 30 mph areas.

 

I've had some very helpful suggestions to my original post and I believe that, at the very least, the clutch fluid needs replacing but how do I convince the dealership that I am not a stupid woman? They had the nerve to suggest that my floor mat might have got rucked up underneath the clutch pedal and that is what is causing the problem :angry: I don't think so since a) the mat isn't rucked up and B) how on earth could it prevent the clutch pedal from coming up if it was? Down, yes, but up, no way unless the mat had wound itself up and over the pedal and, silly, fluffy-headed little me hadn't noticed :rant: I think not.

 

All they can suggest is that I drop the car back into the dealership if it happens again and I happen to be passing. Any ideas please? I am going to go for a drive tonight (when dealership is closed, obviously) to see if it happens again like it has the last couple of times I've driven it and then make a note of how long it takes to happen and drive the same distance tomorrow morning but making sure that I end up at the garage.

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is this for a warranty claim?

 

Take one of their staff out and kick the cars arse in and then show them it. I had a similar issue with mines but the dealers couldnt replicate it. Mines was from a standing start the pedal would jam down if you rev too high on pull off. The dealers couldnt replace under warranty

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Yes, it's for a warranty claim and that's obviously why they are none too keen on finding the fault :dry:

I dont think theyre too bothered about the warranty to be honest. The problem they have is that the warranty only covers failed parts and without going out and ripping the arse out your car, which they're not allowed to do, they cannot replicate it. So without evidence that it has failed they wont be able to do the work. The garages love claim work if they can get it as they get to charge the warranty company for the work.

 

Get the car really warm and doing this, call the garage and tell them you want a tech to go out as a passenger and show them whats happening.

 

If all else fails :pmzmanalex: as he has these bits in stock no doubt as its a very common problem.

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Neil, I assumed that the garage paid for the warranty work themselves? Maybe not then.

 

I will do as you say though and make sure that someone is ready to hop in the car with me as soon as I arrive :thumbs:

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Neil, I assumed that the garage paid for the warranty work themselves? Maybe not then.

 

I will do as you say though and make sure that someone is ready to hop in the car with me as soon as I arrive :thumbs:

Nope the warranty will be a third party company usually :thumbs:

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Mine used to do this now and again especially when hot and after sittingin traffic with lotsof gear changes.

 

Id go for a good drive, have fun, lots of gear changes and then when it starts pop in to the garage. Notify them in advance so someone will be available to see the issue.

 

As neil says if its a warranty claim the garage will be more than happy to do the work, its the warranty company who has to agree and fork out for it.

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Twobears - I've had exactly the same problem... my 2p..

 

Don't even bother with dealer.. if they are just going to change the fluid then the problem will return again... and you don't want it in the back of your mind... ie. when you have been sitting in traffic for sometime and then the clutch pedal drops :wacko:

 

Bite the bullet, and find a recommended Zed agent/specialist in your area... fit an armoured pipe to slave cylinder and put in high temp fluid.... I got my pipe from CS.

 

I'd recommend someone that is used to the Zed as it's a pain to bleed the slave cylinder... a lot of fiddling around....

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  • 2 weeks later...

hello mate i drive an 08 hr ive had it 6months and i bought it from a nissan dealer so has warranty and i had exacly the same problem the pedal stayed down after a long drive i was gettting a wineing and a juddering at low rpm took it to the stealers they said it was normal. took my car out on friday nite and strait away i knew somthing wasnt right the cluch pedal felt spongey and had no feel at all ii made it bout a mile down the road and bang pedal stuck to the floor pulled and now the cluch pedal goes down but wont engage/ disengage the cluch so totaly undriveable so i checked the resevouir fluid and it was bloody empty it only went in for a sevrvice two weeks prior which i paid £550 forwhy they didnt notice then god only knows ..

angry is an understatement i rang nissan told them what i thought of them i had no car over the bankholliday weekend my blood was boiling asked why the mecanic who serviced/mot the car was unable to notice it was leaking and the guy behind the counter just couldnt care less.. i just give up now im waiting to hear the out come what every happened to getting a service in theese places not even a priority just get the idea they will get round to it when they can be arsed. evwen just a "im sorry to hear that sir" or somthing along thoes lines but no i think dealers are intimidated by people with a knolage of cars because they clearly know very little theem selvs

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I'm still arguing with the dealership but getting nowhere at all. The warranty period will be up soon so I am going to have one last go at replicating the problem and then getting to the garage (I hope :dry: ) and chucking the keys at one of the technicians and hoping he gets in the car quickly enough before everything cools down and goes back to normal. I have absolutely no faith that this will happen though as they kept me waiting for about half an hour last time I went up :bang:

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I agree that the Nissan dealer seems to know less about my Zed than I do - and really I know nothing at all except what I've learnt on the forum! I have received very good advice on this thread and know I will have to get my clutch problem sorted out properly by someone who does know what they are doing but I intend to keep hassling the dealership for as long as I can, just to annoy them if nothing else. As a family we have spent thousands on petrol alone (it's a filling station too) over the years but a new garage has just re-opened nearby so I am going to tell them that they have lost the custom for three cars, two petrol and one disel, because of their stubborn, "nothing we can do to help" attitude :thumbdown:

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Twobears - I've had exactly the same problem... my 2p..

 

Don't even bother with dealer.. if they are just going to change the fluid then the problem will return again... and you don't want it in the back of your mind... ie. when you have been sitting in traffic for sometime and then the clutch pedal drops :wacko:

 

Bite the bullet, and find a recommended Zed agent/specialist in your area... fit an armoured pipe to slave cylinder and put in high temp fluid.... I got my pipe from CS.

 

I'd recommend someone that is used to the Zed as it's a pain to bleed the slave cylinder... a lot of fiddling around....

 

I had this issue - more after sitting in queues than spirited driving, all fixed by Abbey when they fire wrapped the lines and changed the fluid to high temp stuff, no trouble since then

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