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Am I being mugged off?!


tomedwards

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I have taken my car to a nissan dealership today for a p2 and to install my new HEL brake lines.

 

They quoted about £250 for the service, and another £100 for the lines (I supplied the lines, oil and brake fluid)

 

I supplied some decent oil, and dot4 fluid as I boiled the last lot on the track.

 

Anway, I just got a call from them and they say that in order to replace the lines, they would need to COMPLETELY drain the brake fluid so it would take more time, and cost me more money. Am I missing something here, I though the service meant that they would do a complete drain and replace! Anyway, I told him not to worry about the lines, and just do the service using my dot4 fluid. Then the guy called me back and said that because it was a different type to the stuff i already have (OEM i presume) they would have to do a complete drain, and that this would cost me more!

 

So - my real question is: if they do a service, should they already be doing a complete drain??! Are they just being lazy, or am I really expecting them to go above and beyond what is included in the p2.

 

Thanks

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I have taken my car to a nissan dealership today for a p2 and to install my new HEL brake lines.

 

They quoted about £250 for the service, and another £100 for the lines (I supplied the lines, oil and brake fluid)

 

I supplied some decent oil, and dot4 fluid as I boiled the last lot on the track.

 

Anway, I just got a call from them and they say that in order to replace the lines, they would need to COMPLETELY drain the brake fluid so it would take more time, and cost me more money. Am I missing something here, I though the service meant that they would do a complete drain and replace! Anyway, I told him not to worry about the lines, and just do the service using my dot4 fluid. Then the guy called me back and said that because it was a different type to the stuff i already have (OEM i presume) they would have to do a complete drain, and that this would cost me more!

 

So - my real question is: if they do a service, should they already be doing a complete drain??! Are they just being lazy, or am I really expecting them to go above and beyond what is included in the p2.

 

Thanks

 

According to the official Nissan Service Checklist the brake fluid should be changed at the P2.

So I would have thought that the only extra labour would have been for replacing the lines and if you were supplying the fluid then they would be due you money for there own fluid that they never supplied.

With the car on the ramp and the wheels already off then I would have thought that an extra hour would have covered the line replacement, say £50.00 per hour, so it looks like they have allowed 2 hours.

Repacing the lines and fluid at the same time as the P2 should have been the most cost effective way of carrying out this job.

 

Alex.

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to be fair i would agree with the above, at my last service i gave nissan an air filter, oil filter, brake fluid and engine oil myself and get a nice discount, but then i drove past two nissan garages to get to the one i used as recommended from the place i brought the car.

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hmmmmmmmm, me thinks they are yanking your ding-a-ling :blush:

 

if they are doing a service and it requires brake fluid you drain the system and put the new stuff in. they make it sound like they just top it up.

 

if your using your own fluids it should cost less not more.

 

and if you'd asked them to do the brake lines they should be mechanically ept enough to know the fluid has to com eout as well. their responces does not make me feel confident of their ability. i'd be going else where in future. they are draining your wallet instead of your brake resevoir.

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I have taken my car to a nissan dealership today for a p2 and to install my new HEL brake lines.

 

They quoted about £250 for the service, and another £100 for the lines (I supplied the lines, oil and brake fluid)

 

I supplied some decent oil, and dot4 fluid as I boiled the last lot on the track.

 

Anway, I just got a call from them and they say that in order to replace the lines, they would need to COMPLETELY drain the brake fluid so it would take more time, and cost me more money. Am I missing something here, I though the service meant that they would do a complete drain and replace! Anyway, I told him not to worry about the lines, and just do the service using my dot4 fluid. Then the guy called me back and said that because it was a different type to the stuff i already have (OEM i presume) they would have to do a complete drain, and that this would cost me more!

 

So - my real question is: if they do a service, should they already be doing a complete drain??! Are they just being lazy, or am I really expecting them to go above and beyond what is included in the p2.

 

Thanks

 

According to the official Nissan Service Checklist the brake fluid should be changed at the P2.

So I would have thought that the only extra labour would have been for replacing the lines and if you were supplying the fluid then they would be due you money for there own fluid that they never supplied.

With the car on the ramp and the wheels already off then I would have thought that an extra hour would have covered the line replacement, say £50.00 per hour, so it looks like they have allowed 2 hours.

Repacing the lines and fluid at the same time as the P2 should have been the most cost effective way of carrying out this job.

 

Alex.

I concur with this except the labour rates will differ depending on where you are based. It sounds like the OP might be down south going by those prices, in which case the labour only ammounts to 1hr, not 2hrs.

 

Also, I dont think you should ever drain the system fully if its in working order. When I replaced my lines, we took off the old, bunged the hard lines, fitted the new lines and bled the system. You dont ever want to drain the system for something like this otherwise you are in a right messy place and its a biatch to bleed if you get air in the system.

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For the sake of a Nissan stamp in the book, it's not really worth the money. You'd be best off having an independant specialist doing the servicing for you in future.

Either that or take it to one of the Nissan garage that meets our approval.

 

 

Copied and pasted from Dealership Praises and Woes thread:

 

Good

 

Ancaster South Croydon

Sturgess Nissan, Leicester

Parks - Ayr

Lockwood and Greenwood, Ashton -u-Lyne

L&G, Manchester

Nissan Dartford

Westover Nissan, Bournemouth

Platinum Nissan, Bath

Lythgoe's, Bolton

Middlehurst

Wakefield Nissan (Harratts)

Humphris of Oxford

Fish Bros, Swindon

Barton Townley Barrow in Furness. Very good price.

Holdcroft Nissan Hanley(Very Good)

Chorley Nissan (Very Good)

Barnard & Brough, Haywards Heath

Dorchester Nissan (Very Good)

WLMG (West London Motor Group, formerly Dan Perkins), Slough

Marshalls of Cambridge

KJM Nissan, Reading

Harrats Nissan, Sheffield.

Edgars, Rowrah in West Cumbria.

 

Bad

 

Arnold Clark, Liverpool

Benfield Motors, Portland Rd Newcastle upon Tyne

Sunwin, Nottingham

Park's Motor Group, Hamilton

Nissan Shepperton

Lookers Nissan, Chester (new dealership)

Nissan Aldershot

Glynn Hopkins Ipswich

Evans Halshaw, Aberdeen

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When changing the brake fluid they won't drain it out to refill it.

They'll probably use a pressurised system on the bleed nipples to draw it through.

Even if you are using a different type of fluid as I understand they are compatible with each other and the different colours will make it obvious when all the new fluid is through (so clearing out the old).

 

they are talking nonsense or they don't know what they are doing... :bangin:

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