Some good news, a rant and a question.

[martinmac]

First the good news, the car flew through its first MOT today and with a P1 service it came to £195 which I think is pretty good.

 

End of good news.

 

I have been waiting for for a replacement Birdview sat nav unit for 5 months now and thought it was now here. It isnt. Said to the service manager that although I dont blame them I was now going to contac Nissan customer services ( ) and complain. He tells me that the sound systems in the zed are covered by a different supplier.

 

My argument is that the car is a Nissan, I bought it from Nissan, Nissan sold me and fitted the sat nav. Therefore its Nissans job to sort it out.

 

Am I wrong?

[MrLizard]

sounds about right to me, give um a bit of the old in my short experience with nissan they need some persuasion that their wrong

 

did it not work on delivery? or go wrong after a while?

[M13KYF]

I'd be wanting some money back, you paid for a satnav option but you haven't been able to use it. At least as a good will gesture they could of done the P1 for free

[Guest prescience]

First the good news, the car flew through its first MOT today and with a P1 service it came to £195 which I think is pretty good.

 

End of good news.

 

I have been waiting for for a replacement Birdview sat nav unit for 5 months now and thought it was now here. It isnt. Said to the service manager that although I dont blame them I was now going to contac Nissan customer services ( ) and complain. He tells me that the sound systems in the zed are covered by a different supplier.

 

My argument is that the car is a Nissan, I bought it from Nissan, Nissan sold me and fitted the sat nav. Therefore its Nissans job to sort it out.

 

Am I wrong?

 

Spot on, your contract is with Nissan - end of

[Ebized]

First the good news, the car flew through its first MOT today and with a P1 service it came to £195 which I think is pretty good.

 

End of good news.

 

I have been waiting for for a replacement Birdview sat nav unit for 5 months now and thought it was now here. It isnt. Said to the service manager that although I dont blame them I was now going to contac Nissan customer services ( ) and complain. He tells me that the sound systems in the zed are covered by a different supplier.

 

My argument is that the car is a Nissan, I bought it from Nissan, Nissan sold me and fitted the sat nav. Therefore its Nissans job to sort it out.

 

Am I wrong?

 

Spot on, your contract is with Nissan - end of

 

+1

Your only problem is will Nissan recognize your car as one of theirs with all the bits and changes you have done

[martinmac]

Sat Nav was the first mod so no problem there. Dealer said a month ago when I was in " we have just had a delivery so yours shouldnt be long". They are still selling the systems so mine is not a priority.

It worked for about a year then the dealer said it had stopped working so was a warranty claim.

 

1st call in the morning. Dealer principle.

2nd call Nissan customer service.

3rd call AA legal services.

 

[stanski]

Too right kick those Nissan butts - surprising what a £10 letter from a Solicitor can do when you need things moving! worth a shot!

 

Good luck with it - and dont forget as we discussed last week the internet is awonderful free publicity machine - a lot fo Nissan dealers do read this site you know re: Zeds - where do you think they get tips on how to fix the damn things ?

[Chris`I]

Too right kick those Nissan butts - surprising what a £10 letter from a Solicitor can do when you need things moving! worth a shot!

 

Good luck with it - and dont forget as we discussed last week the internet is awonderful free publicity machine - a lot fo Nissan dealers do read this site you know re: Zeds - where do you think they get tips on how to fix the damn things ?

+1 to the letter. I had a mate who worked as a solicitor and he said you would be amazed at what you can do with some headered letter paper

[martinmac]

Just been searching the net for an e-mail address for Nissan complaints, nothing. Looks like it will have to be a phone call first which is annoying. Dont like phone calls as the details can be changed later.

[Trev-the-Rev]

Goow news on the MOT Martin aqnd good luck with the Nissan muppets re your satnav

[martinmac]

Thanks trev, wasnt sure they would recognise the car for the mot.

 

Spoken to the nice people at Nissan and they have registered the complaint. They will call me back on Monday. They said it was unnacceptable

[AK350Z]

have you seen the nissan complaints proceedure? see if its any help (Sadly the timescales are rather long!)

http://www.nissan.co.uk/home/services/Important-Information/acf0df244fce4010VgnVCM100000c4300a0aRCRD.html?ln=/en_GB

[martinmac]

Sadly I have been down this road before. I put my 300z in for a fault, it kept cutting out. They diagnosed a new cam belt needed. Quoted £86. I left the car with them.

Two weeks later, after several phone calls they were still waiting for parts.

I happened to go into a specialist auto tuner with a friend and there was my car. I said "nice car, what are you doing to it". Mechanic answered full engine re-wire and tune. I said that sounds expensive. He smiled., best part of £700.

 

4 or 5 days later the dealer phoned me ( they are no longer in business). Car is ready. I had still said nothing to them.

 

Went in to collect it and unfortunately the mechanic had it out on a test drive.

The manager, who I knew came out for a chat and I explained I was waiting for my car. The mechanic came back and the manager asked where my car was. The mechanic said it was at the auto tuners and they wouldnt release it to Nissan until they paid the bill. :lol:

 

I held out £86 quid and said heres some money to pay for it, the mechanic said its £680

 

After numerous phone calls to Nissan they admitted to being horrified and explained the car should have been sent to another Nissan dealer who knew how to fix it.

 

 

 

And gave me nothing

[Zummertor]

Seems to be a bit too typical.

 

Tell the person on customer complaints when you ring that you are recording the call and ask them if they mind, of course you can do this easily with VOIP calls or most mobile phones these days.

 

I rang around for P3 quotes the other day and one dealer started to say "we have a special offer on aircon, oh sorry your 350z wouldn't have that as an option would it" kind of sums it up.

 

Headed paper is a good bit of advice.

 

Hope it works out well and speedily.

[martinmac]

Thanks trev, wasnt sure they would recognise the car for the mot.

 

Spoken to the nice people at Nissan and they have registered the complaint. They will call me back on Monday. They said it was unnacceptable

 

[martinmac]

Checked with the dealer yesterday, Nissan UK are actively looking in to it. They cant get a suitable answer from the manufacturer either.

[H5]

Then Nissan need to get some balls with their subcontractors. If it was a fundamental part of the structure, they'd've sorted it soon enough. Car manufacturers subcontract just about every component of the car to suppliers or 'partners'. They should be able to resolve this easily enough.

[martinmac]

What really winds me up is that new units are still being supplied within 5 days of ordering. I cant have one though.

 

The dealer did say yesterday that my car is now out of warranty, I think the look I gave them stopped that conversation

[martinmac]

Only fair to post the results after a problem.

 

Got a call over the weekend from my local dealer, my replacement Birdview DVD unit has arrived and will be fitted this afternoon.

 

It has taken a long time but after Nissan intervened it was sorted within 5 weeks. Nissan have stuggled to get their supplier to wake up but a good result in the end.

[Trev-the-Rev]

All will come to he who waits oh Master. Good result Martin

[M13KYF]

Only fair to post the results after a problem.

 

Got a call over the weekend from my local dealer, my replacement Birdview DVD unit has arrived and will be fitted this afternoon.

 

It has taken a long time but after Nissan intervened it was sorted within 5 weeks. Nissan have stuggled to get their supplier to wake up but a good result in the end.

 

does it work though

[martinmac]

Will let you know about 3 if I find my way home. Nissan told the dealer that they hadnt even passed on the suppliers first two promises to me as they were clearly unrealistic.

[nixy]

don't you want compensation for not being able to find your way home for several months?

 

Seriously though it's appauling how long you've waited while new customers have been given preference.

[martinmac]

AS YOU WERE GUY WRONG UNIT SUPPLIED

[nixy]

no way!