Jump to content

Manufacturers warranty and ebay


Recommended Posts

Anybody know what manufacturers warranty would apply for an item purchased brand new and sealed box from ebay .......... if any ?

Link to post
Share on other sites

Only if the seller is an officially registered reseller of the product.

 

(Could potentially be valid if you bought it off an individual who bought it from an official reseller and has the original receipt, but you'd probably have to work together to use it. Seen this done before with buying used graphics cards and such.)

Edited by Strudul
Link to post
Share on other sites

As long as its not an old item, just contact the manufacturer and tell them it was bought as a gift so you don't have the original receipt.

If it's electrical, you can usually register the product on their website for a free/extended warranty, if its unopened you should be fine as there is normally a unique code on a sticker on the item. (reference to the graphics card mentioned)

Most other things can be covered with household insurance, however not worth the claim in most cases. Paypal and credit cards should cover you on smaller items and act of proof of purchase too if needed.

Link to post
Share on other sites

You have no contract with the manufacturer, therefore there is no warranty for them to apply. Your contract is with the seller, and they have to apply to the current applicable law (so the CRA 2015 if bought recently) which will state presumptions about the goods etc.

 

The manufacturer may choose to help you out, but they are under no legal obligation to. The seller is, and all recourse should be obtained through them.

Link to post
Share on other sites

You have no contract with the manufacturer, therefore there is no warranty for them to apply. Your contract is with the seller, and they have to apply to the current applicable law (so the CRA 2015 if bought recently) which will state presumptions about the goods etc.

 

The manufacturer may choose to help you out, but they are under no legal obligation to. The seller is, and all recourse should be obtained through them.

 

True, but I recently bought a new GPU from Scan only the first 12 months of the warranty is with the seller after that you must contact the manufacturer (needs to be registered too).

Link to post
Share on other sites

Completely untrue. You have no contract with the manufacturer, only the seller.

 

As I said, the GPU manufacturer may choose to help you, but legally it's the seller who has to.

Link to post
Share on other sites

It's the same argument as when you buy a mobile phone on contract from Carphone Warehouse or direct from Vodafone (or whoever), if the phone breaks they have a legal responsibility to sort it for you. Now they may point you at the manufacturer, and it may well be quicker to go direct to the manufacturer who will help you (for instance, if your iPhone goes wrong you just book an appointment at a Genius Bar and it'll often be done there and then for you for free), but the law is very clear that the seller is the one who has legal responsibilities to help you out. If they don't, or if they refuse, you have recourse via the courts.

Link to post
Share on other sites

Completely untrue. You have no contract with the manufacturer, only the seller.

Completely untrue.

 

Take EVGA for example. If you register the card with EVGA and pay for an extended warranty (up to 10 years), you will RMA directly to EVGA (the manufacturer).

 

Corsair also provide a warranty if you purchase from an authorised reseller. Buyers are instructed to request an RMA with Corsair themselves rather than the the seller.

 

Plenty more examples if needed.

  • Like 1
Link to post
Share on other sites

That's different: You then have a contract with the manufacturer if you pay for something!

 

My original point stands. No contract, no legal recourse. At all.

 

 

EDIT And again, if a manufacturer chooses to offer direct warranty assistance that's out of the goodness of their heart, not because of any legal requirement.

Edited by Ekona
Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...